Zocdoc is an excellent resource for boosting referrals and growing a practice. Grow Therapy's partnership with Zocdoc allows us to create and manage a brand-new account for each provider on the Grow Therapy platform. Providers often have questions about how Zocdoc profiles are created and managed. Below are answers to frequent questions about the Grow Therapy and Zocdoc partnership.
Key Points
Grow creates a Zocdoc profile for all providers who have not opted out.
With a Grow-managed Zocdoc profile, Grow covers the cost and offers reception services to help providers field inquiries and bookings sourced from the service.
Providers can request to opt out of the Grow program and take back their Zocdoc costs and reception responsibilities at any time.
Frequently Asked Questions (FAQs)
Using Zocdoc profiles
Can you use the Zocdoc profile I already have? No. You'll need a new profile using the information tied to your Grow Therapy practice.
Is a Grow-managed Zocdoc profile required? No. However, we highly recommend utilizing this resource, as many new referrals come through Zocdoc. Additionally, the Grow team helps manage inquiries and bookings from Grow-managed Zocdoc profiles on your behalf, as quick, real-time responses make a significant difference for people seeking an appointment.
How do I opt out of a Grow-managed Zocdoc profile? If you prefer not to have a Grow-managed Zocdoc page, please complete this process so we can deactivate your account and pause these marketing efforts. Please note that Grow will not reimburse any costs incurred for a self-managed Zocdoc profile.
How do I preview my Grow-managed Zocdoc profile? Start by searching for your name on Zocdoc.com. Zocdoc allows for multiple profiles if you work for multiple practices. Once you find your profile, look in the "Education and background" section of your Zocdoc profile to find the Grow Therapy practice name.
Can I access the profile or obtain the username and password? As part of our partnership with Zocdoc, we manage your profile, so you don't have to! Grow Therapy Support agents do not have access to your Zocdoc login credentials. However, you can request changes to your profile through this process.
Creating a Grow-managed Zocdoc profile
Where does Grow Therapy get my information? Each site/directory we list you on utilizes the information listed in your Grow profile. Your specialties, availability, and bio are used to create your Zocdoc profile. If you update your Grow profile, such as adding a new picture or updating your specialties, those changes will be reflected on your Zocdoc profile within 1–2 weeks. Insurance changes sync automatically and are usually reflected within a few hours.
How long will it take? After paneling with insurance, the Zocdoc team will begin creating and optimizing your new profile. This process should take around 3–4 weeks.
Managing your Zocdoc profile information
Why is there a different location listed on my profile? By including a location on your Zocdoc profile, we can bring more clients to your page. In your state, there are cities with a strong need for providers like yourself. Although this may not be your specific city or near your private practice's physical location, listing an area of high need is an excellent strategy to increase client traffic to your page, since our partnership is based on virtual appointments.
What does it mean when you "optimize" my account? When optimizing your account, we add information, such as your specialties and location, to increase your chances of appearing in search results. This process, often referred to as SEO (search engine optimization) or SEM (search engine marketing), involves intentional efforts to increase traffic to your profile.
How long do profile changes take to appear on Zocdoc?
What you updated | How it syncs | Timeframe |
Bio, photo, specialties, or availability | Automatically pulled from your Grow profile | 1–2 weeks |
Accepted insurances | Automatically syncs when you make changes in your Grow portal | Usually within a few hours |
Anything else (info not editable in your Grow profile) | Submitted manually by Grow's Directory Team on your behalf | ~3 weeks |
How long does it take for my bio, photo, specialties, or availability to update on Zocdoc? Changes you make to these fields in your Grow profile are automatically shared with Zocdoc and should be reflected within 1–2 weeks.
How long does it take for my accepted insurance plans to update on Zocdoc? Insurance changes sync automatically whenever you update your accepted insurances in your Grow portal. These updates are usually reflected on your Zocdoc profile within a few hours.
What if I need a change that I can't make in my Grow profile? Some updates — like your listed location or practice name — can't be made directly through your Grow profile. You can request a directory update, and the Grow team will submit the change on your behalf. Allow approximately 3 weeks for these updates to be reflected on your Zocdoc profile.
Understanding Zocdoc appointment bookings
Why are Zocdoc appointments booked as pending? Initially, Zocdoc appointments are booked as "holds" while we wait for these clients to provide their insurance and payment information. Once the client provides all necessary information, the appointment will no longer have a "pending" status. The appointment will be removed from your calendar if the patient does not provide this information within 24 hours of booking their appointment or 24 hours prior to the intake session.
What happens if I'm unavailable to take a referral? If a provider is unavailable based on the client's needs and cannot be booked, we help the client find care by offering to book them with a different provider in the Grow network. To refer the client to another Grow provider, follow these instructions.
Am I allowed to accept self-pay patients via Zocdoc? No. Per our agreement with Zocdoc, we're only able to offer booking options through insurance (not self-pay).
Request directory updates
If you want to request a change to your directory pages or profiles, please:
Log in to your provider portal.
Select the Help Widget in the bottom right.
Select the Send us a message option.
Type "Update my directory information" into the message and send.
Follow the prompts to submit the desired updates.
Once you submit your request, it will be routed to the Grow Directory team for review. Please note that this is not an automated process; a Grow team member will need to action your request.
Additional questions
If you have any other questions, please contact the Support Team by using the help widget in your provider portal.