If you lose access to your primary verification method, for example, if your phone is lost or your number changes, having a secondary method on file means you won't be locked out. This article walks you through adding a phone number or an authenticator app as an additional two-step verification method.
Key Points
Adding a secondary verification method ensures you have a backup if your primary method becomes unavailable, for example, if you lose your phone or change your number.
You can add a phone number, an authenticator app, or both.
You'll need to verify your identity using your current method before making any changes.
🌟 Note: If you got a new phone or reinstalled your authenticator app, adding a new authenticator through the steps below will reconnect it to your account. To set up two-step verification for the first time, see Enable two-step verification. If you run into issues, visit our two-step verification troubleshooting guide.
How to add a secondary verification method
To add another form of verification from your client portal dashboard:
Select Account from the left navigation menu.
Select the Settings tab.
Select the Edit button.
A prompt will ask you to verify your identity before making any changes. Select Continue.
Enter the 6-digit code provided by phone or authenticator app and select Continue. You'll automatically return to the account settings dashboard.
In the "2-Step Verification" section, select Add, then choose Phone number or Authenticator app. Follow the steps below to complete the process for each method.
Steps to add a secondary phone number
Steps to add a secondary phone number
To add a phone number:
Select Phone number from the drop-down menu.
Enter the phone number you would like to add.
Select your communication method of Text message or Voice call.
Select Send code.
Enter the OTP into the code field and select Confirm enrollment and select Confirm enrollment.
A confirmation message will appear at the bottom of the screen, and both numbers will now be listed in the "2-Step Verification" section.
Steps to add an authenticator app
Steps to add an authenticator app
To add an authenticator app:
Select Authenticator app from the drop-down menu.
Open your preferred authenticator app.
Scan the QR code displayed in the pop-up using your authenticator app, or manually enter the secret key. Your app will then generate a 6-digit one-time password (OTP).
Enter the OTP into the code section of the pop-up message and select Confirm enrollment.
A confirmation message will appear at the bottom of the screen, and your authenticator app will now be listed in the "2-Step Verification" section.
Additional resources
Frequently asked questions
What if I can't verify my identity to make changes? If you've lost access to your existing verification method, you won't be able to complete the identity verification step required to add a new one. In that case, complete the lockout form to regain access to your account.
How many verification methods can I have? You can add both a phone number and an authenticator app to your account. Having multiple methods gives you a reliable backup if one becomes unavailable.
What if the QR code doesn't scan? If you can't scan the QR code with your authenticator app, look for a "manual entry" or "enter key" option in your app. The setup screen also provides a secret key you can enter manually to connect your authenticator.
What's the difference between adding a method here and setting up two-step verification for the first time? If you haven't set up two-step verification yet, start with Enable two-step verification. Once it's active, you can return here to add additional methods as backups or alternatives.
Can I have more than one phone number on my account? Yes, you can add multiple phone numbers as verification methods. This can be useful if you want to use both a personal and a work number as backup options.