The Grow platform enables you to incorporate multiple verification methods, ensuring a backup is available if other methods are inaccessible or lost. This article will guide you through adding additional verification methods to your two-step verification, further strengthening your account’s security.
🌟TIP: Information on enabling two-step verification is available here.
Why should you add a secondary verification method?
Two-step verification adds an extra layer of security to your online accounts by requiring more than just a password. But what if you lose access to your primary verification method, such as your phone or authentication app? Adding another verification method strengthens your account’s security and provides more options if you lose access to your primary method.
Grow currently allows identity verification using your mobile phone number or an authenticator app like Duo Mobile, Google Authenticator, or Okta Verify.
How to add a secondary verification method
To add another form of verification:
Log in to your client portal.
Select Account from the left navigation menu.
Select the ⚙️Settings tab.
Select the Edit button.
You will be prompted to verify your identity before making any changes. Select the Continue option.
Enter the 6-digit code provided by phone or authenticator app and select Continue. You'll automatically return to the account settings dashboard.
In the "2-Step Verification" section, select the Add option and select Phone number or Authenticator app. To complete those unique processes, follow the steps below.
Steps to add a secondary phone number
To add a phone number:
Select Phone number from the drop-down menu.
Enter the phone number you would like to add and select Continue.
You should see two numbers listed and a pop-up confirmation message at the bottom of the screen.
Steps to add an authenticator app
To add an authenticator app:
Select Authenticator app from the drop-down menu.
Open your preferred authenticator app.
Scan the QR code displayed in the pop-up message or manually enter the code provided into the authenticator field. The app will generate a 6-digit code.
Enter the 6-digit code into the OTP code section of the pop-up message and select the Confirm enrollment option.
Once the authenticator app has been successfully added, it should be listed, and a confirmation message should appear at the bottom of the screen.
