If you lose access to your primary verification method — for example, if your phone is lost or your number changes — having a secondary method on file means you won't be locked out. This article walks you through adding a phone number or authenticator app as an additional two-step verification method.
🌟Note: If you got a new phone or reinstalled your authenticator app, adding a new authenticator through the steps below will reconnect it to your account. To set up two-step verification for the first time, see Enable two-step verification. If you run into issues, visit our two-step verification troubleshooting guide.
Key Points
Adding a secondary verification method ensures you have a backup if your primary method becomes unavailable — for example, if you lose your phone or change your number.
You can add a phone number, an authenticator app, or both.
You'll need to verify your identity using your current method before making any changes.
How to add a secondary verification method
To add another form of verification:
Log in to your client portal.
Select Account from the left navigation menu.
Select the ⚙️Settings tab.
Select the Edit button.
You will be prompted to verify your identity before making any changes. Select the Continue option.
Enter the 6-digit code provided by phone or authenticator app and select Continue. You'll automatically return to the account settings dashboard.
In the "2-Step Verification" section, select the Add option and select Phone number or Authenticator app. To complete those unique processes, follow the steps below.
Steps to add a secondary phone number
To add a phone number:
Select Phone number from the drop-down menu.
Enter the phone number you would like to add.
Select your communication method of Text message or Voice call.
Select Send code.
Enter the 6-digit verification code in the field.
Select Confirm enrollment.
You should see two numbers listed and a pop-up confirmation message at the bottom of the screen.
Steps to add an authenticator app
To add an authenticator app:
Select Authenticator app from the drop-down menu.
Open your preferred authenticator app.
Scan the QR code displayed in the pop-up message using your authenticator app or manually enter the secret key. Your app will then generate a 6-digit OTP code.
Enter the OTP code into the code section of the pop-up message and select Continue.
Once the authenticator app has been successfully added, it will be listed, and a confirmation message will appear at the bottom of the screen.
Additional resources
Remove a verification method
Quickly remove a verification method from your account. Remove a two-step verification method.
Choose a default verification method
Switch your default identity verification method at any time. Select a default two-step verification method.
Troubleshoot
Resolve two-step verification issues and regain access to your account. Troubleshoot two-step verification.
Frequently asked questions
What if I can't verify my identity to make changes? If you've lost access to your existing verification method, you won't be able to complete the identity verification step required to add a new one. In that case, complete the lockout form to regain access to your account.
How many verification methods can I have? You can add both a phone number and an authenticator app to your account. Having multiple methods gives you a reliable backup if one becomes unavailable.
What if the QR code doesn't scan? If you can't scan the QR code with your authenticator app, look for a "manual entry" or "enter key" option in your app. The setup screen also provides a secret key you can enter manually to connect your authenticator.
What's the difference between adding a method here and setting up two-step verification for the first time? If you haven't set up two-step verification yet, start with Enable two-step verification. Once it's active, you can return here to add additional methods as backups or alternatives.
Can I have more than one phone number on my account? Yes, you can add multiple phone numbers as verification methods. This can be useful if you want to use both a personal and a work number as backup options.