Manage your account
The client portal has everything you need to stay in control of your care, all in one place. Use these resources to stay organized and keep track of your appointments with ease.
37 articles
Use your client portal
Learn how to navigate the portal to efficiently manage your sessions, messages, documents, and tasks.
- Log in to Grow TherapyLearn how to log in to Grow Therapy and troubleshoot common login issues.
- Overview of the client portalLearn about the features and functions of your Grow Therapy client portal.
- Contact your providerLearn how to easily and securely message your providers through your client portal.
- Book a follow-up appointmentLearn how to quickly rebook with your therapist after your first session.
- Reschedule an appointmentLearn how to easily reschedule an appointment with your provider.
- Cancel an appointmentLearn how to cancel a future appointment or a series of appointments with your provider.
- Review your appointment historyLearn how to view your upcoming and past appointments.
- Review completed forms and check-insAccess and review your completed forms and mental health check-ins from your client portal.
- Resolve paused account statusUnderstand why your account has been paused and how to resolve it.
- Leave a provider rating and reviewLearn how to rate providers and share your experience with others.
- Explore your therapy toolkitEngage with personalized resources to support your progress between sessions.
Update your information
Find detailed instructions for updating your contact information, insurance, and account preferences.
- Update your billing informationLearn how to update the debit, credit, or HSA card you have on file.
- Update your personal informationLearn how to update your personal information, including your preferred name, pronouns, address, and phone number.
- Update your insurance informationLearn how to update your insurance information in your client portal.
Privacy and security
Understand how your information is protected and how to keep your account secure.
- Enable two-step verificationSet up two-step verification to protect your Grow Therapy account, and learn what to do if you lose access.
- Add a two-step verification methodAdd a phone number or an authenticator app as a backup two-step verification method.
- Change your default two-step verification methodSwitch your default two-step verification method at login.
- Remove a two-step verification methodRemove a phone number or authenticator app from your two-step verification settings.
- Troubleshoot two-step verificationFix common two-step verification issues and regain access to your account.
- Data privacy and HIPAA complianceLearn how Grow Therapy keeps your data safe and secure.
- Grow Therapy AI Features | Data & Privacy FAQsLearn how your data is securely managed using Grow's AI-enabled features.
Use the Grow Therapy iOS mobile app
Explore the app's features and navigate your care journey with ease from your mobile device.
- Join a telehealth session in the iOS mobile appConnect with your provider for a secure video session using the Grow Therapy mobile app.
- Reschedule an appointment in the iOS mobile appUse the mobile app to reschedule future appointments.
- Grow Therapy iOS mobile app | FAQGet quick answers to common questions about using Grow Therapy's mobile app.
- Contact Support in the iOS mobile appUse the mobile app to message Support when you need assistance.
- Cancel an appointment in the iOS mobile appLearn how to cancel an upcoming appointment using the mobile app.
- Access your therapy toolkit in the iOS mobile appEngage with a curated library of resources directly from your mobile device.
- Contact your provider in the iOS mobile appConnect with your provider anytime, anywhere using your mobile device.
- Book a follow-up appointment in the iOS mobile appSchedule your next session with your provider using the Grow Therapy mobile app.
- Update insurance information in the iOS mobile appUpdate your insurance details directly from the Grow Therapy mobile app.
- Update your billing information in the iOS mobile appUpdate the debit, credit, or HSA card you have on file using the Grow Therapy mobile app.
- Complete and view forms and measures in the iOS mobile appAccess, complete, and review provider-assigned forms from your iOS device.
- Update your account information in the iOS mobile appKeep your personal details up to date using the Grow Therapy mobile app.
- View charge history in the iOS mobile appReview your past payments and individual charge details using the Grow Therapy mobile app.
- Download and get started with the iOS mobile appSet up the Grow Therapy mobile app and access your care from your iPhone.
- Troubleshoot mobile app access in the iOS mobile appResolve common issues that may prevent you from accessing the Grow Therapy mobile app.
- Use coach in the iOS mobile appGet between-session support and stay connected to your therapy goals with Grow Therapy’s AI-powered coach.