This section lets you review your next appointment details and access a shortcut to your virtual sessions. If you see your provider via telehealth, select the Join Session button when you are ready to enter your provider's virtual waiting room.
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If your next appointment is 24 hours or more from the start, the Edit button here will be accessible. Using this button's shortcut, you can cancel or reschedule your appointment.

Here, you'll be able to access shortcuts to any unfinished tasks. These tasks may include incomplete assessment forms shared with your provider, feedback surveys, or a task to schedule a follow-up appointment. This list includes direct links to complete these tasks, so you don't have to dig through your email to find them.

This section allows you to celebrate your achievements! It captures your total completed appointments, treatment goals, and check-in results. For more details on tracking your progress using the tools in your client portal, refer to this guide.

This section offers various resources to support your onboarding process and enhance your engagement in your mental health journey. These include blog posts, mindfulness exercises, and two short onboarding videos.

This section includes a snapshot of your current and past providers. Selecting Find a new provider will lead you to our provider directory, where you can utilize filters to browse our list of providers.

The chat widget is always available in the bottom right corner of your client portal. If you need help with your account, click the widget icon to contact the support team.

Each provider who accepts insurance will have an insurance eligibility checker built into the booking process. However, you can use the My Coverage tab in your Account dashboard whenever needed to make changes or update your insurance information.

This tab allows you to update your payment information securely. Depending on the type of change needed, our Client Billing Team may need to change your account's billing information. You can reach them by sending a message via the chat widget in the bottom right corner of your dashboard. For more details about updating your billing information, refer to this guide.

On the Forms tab, you can complete any outstanding forms and review your past mental health check-in results. Click here to learn more about measurement-informed care (MIC) in therapy, a data-driven approach for tracking and improving mental health treatment outcomes through regular symptom assessments.
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This tab contains your personal information relevant to insurance coverage, location eligibility, and the contact details used by Grow and your provider to communicate with you. For step-by-step instructions on updating your personal information, click here. Please note that certain changes, such as updating your legal first and last name or date of birth, must be handled by our Billing Support Team. You can contact them through the chat widget in your portal.

This section allows you to adjust your mental health check-in preferences and enroll in two-step verification. Turning off mental health check-ins means you will no longer receive recurring questionnaires about your mental health. Requests to turn off mental health check-ins must be reviewed and approved by your provider to ensure it's the best decision for your care.