Typically, logging into Grow Therapy only requires your username and password, or you can log in using Google. With two-step verification enabled, logging in requires additional verification using a separate device, such as your mobile phone. This additional requirement significantly reduces the risk of an intruder gaining access to your account.
Key Takeaways
Enabling two-step verification reduces the likelihood of unwanted access to your account containing sensitive PHI.
All onboarding providers are asked to enroll in two-step verification, and existing providers have a task on their dashboard requesting to complete the enrollment before the auto-enrollment deadline.
If you lose access to your authentication device or need to reset your two-step verification, please complete this form. For security purposes, you will need to confirm your identity.
Keep your account safe
⚠️ Note: Grow Therapy requires all onboarding providers to enroll in two-step verification. If you are an existing provider, check your Dashboard for a task to complete the setup before the auto-enrollment deadline. Follow the steps outlined below to help us ensure we work together to protect your account data and client information.
As a healthcare provider, your account contains sensitive PHI. Enrolling in two-factor authentication enhances security and protects your account information from unauthorized access. If you encounter any issues during the process, please contact a support agent for help troubleshooting.
Enroll in two-step verification
To enable two-step verification:
Select your Account Name at the bottom left.
Select the Settings option from the menu.
Select Login & Security under the "Account" settings header.
Select the Enroll option in the "2-Step Verification" section.
On the next screen, you will be prompted to scan a QR code using an authenticator app or select Try another method.
Authenticator app
To secure your account using an authenticator app:
Next, enter the one-time code into the text field and select Continue.
Great! Your account is now more secure with two-step verification. A preview of the information you provided for verification will now appear in the Login & Security area of your account settings.
Phone number
To secure your account using a phone number:
Select Try another method from the enrollment screen.
Enter your login information as you normally would and follow the "Secure Your Account" prompt to set up two-step authentication via Text Message or Voice Call.
TIP: 🌟 In the phone number field, please enter your mobile phone number starting with the area code, and do not include the country code.
Verify your identity by inputting the 6-digit verification code provided by text message or voice call and selecting Continue.
Great! Your account is now more secure with two-step verification. A preview of the information you provided for verification will now appear in your account settings' Login & Security area.
Add verification options
Adding additional methods for two-step verification enhances account security by providing an alternative entry point if you lose access to your original device.
Add a second mobile phone number
To add a second phone number for two-step verification:
Click here or follow the steps above to access your Login & security settings.
Select Edit to add an authentication method.
In the prompt, select Continue to log out and verify your identity.
Input the 6-digit code provided by text message or voice call and select Continue.
Next, you'll automatically return to the Login & Security dashboard. In the "2-Step Verification" section, select the Add option and select Phone number.
Enter the phone number you wish to add and select Continue.
A pop-up confirmation message will appear to confirm the addition of a two-factor authentication method. Confirm by locating the total number of authentication methods, as seen below.
Add an authenticator app
To add an authenticator app for two-step verification:
Click here or follow the steps above to access your Login & Security settings.
Select Authenticator app from the drop-down list of verification methods.
Grow Therapy should now be added to your list of vendors, which includes unique numerical codes that refresh in the app every 30 seconds. Use this code when you have selected the Authenticator app option for two-step verification.
Generate a recovery code
To add a recovery code for two-step verification:
Click here or follow the steps above to access your Login & Security settings.
Select Edit to add an authentication method.
Select Recovery code from the drop-down list of verification methods.
A pop-up message will generate a unique recovery code. Copy this recovery code and store it in a secure location.
The Support team does not have access to recovery codes and cannot generate a new one. You will need it if you have to log in without your device. A new code will automatically generate after each use.
Choose a default option
After enabling two-factor and adding verification options, you can choose or update the default option for future identity verifications. To do so:
On the "Verify Your Identity" screen, select the > icon to the right of the phone number preview field to populate a list of your registered phone numbers.
Try another method
Select Try another method to verify your identity with an additional method, such as a recovery code or authenticator app.
Additional resources
Authentication apps
If you want to secure your account by using an authenticator but aren't sure where to start, here's a brief list of applications available for download on your mobile device:
Troubleshooting
If you're experiencing trouble receiving a code and are unable to access your account due to two-step authentication, please complete this form so our support team can assist you. You will be required to verify your identity for security purposes.