Grow Therapy deposits any processed payments to your bank account each Friday as a payout. To receive payouts, you must connect your account to Stripe, Grow Therapy's payment processing partner. More information on your payouts and earnings is available in the Payout & Earnings | FAQ.
Note: If you're an existing provider who connected your account to Stripe before September 30th, 2024, you have a Stripe Connect (business) account. All Grow providers must transfer their Stripe account to Stripe Express by November 1st. Please see Migrate to Stripe Express for a step-by-step guide.
Key Points
To receive payouts, your account must be connected to Stripe, Grow Therapy's payment processing partner.
Please enter and review the provided banking information to avoid payout issues. Grow Therapy cannot make retroactive adjustments to missed payments due to incorrect banking details.
Grow Therapy guarantees insurance payouts but cannot guarantee out-of-pocket fees, including cash sessions. More information here.
Insurance claims payouts typically take 14 - 21 days to process, whereas successful cash payments take about 7 days. More information here.
Depending on your financial institution, the funds processed from your paid claim(s) on Friday may not be available in your account until Monday.
Connect using Stripe Express
Video Walkthrough
Written Walkthrough
Access Stripe via your provider portal
To connect or create a Stripe account so you can receive payouts:
Log in to your Grow Therapy provider portal.
Select the Dashboard option from the sidebar.
Scroll down, locate the "Earnings" section, and select Connect to Stripe.
Enter your contact information
Next, you'll be redirected to the Grow Therapy | Stripe login page. If you have a Stripe account, you can use the email address and mobile number associated with that existing account. Otherwise, this process will create a new account.
Verify your phone number and email
Stripe will verify your account by texting a 6-digit verification code to your provided number. You will also be asked to confirm your email address in a separate email from Stripe. Enter the 6-digit code to continue the account setup process.
Select your business type
Select your business location and type. The "Type of Business" field should be individual unless you are a sole proprietor or LLC with an employer identification number (EIN). If you do not have an EIN, you are considered an individual.
Provide your personal information
Please continue through the prompts and provide your personal information. Do not use Grow Therapy's information.
Select a bank account
Select your banking institution and the account to which you want to receive your payouts via direct deposit. The bank account you select in this step must be registered to the name you provided in the previous "Personal Information" steps.
Provide a practice website
Stripe requires a functioning website to verify your business details. Your Grow Therapy provider profile URL is automatically populated in the "Your website" field.
We suggest using your Grow Therapy profile URL to prevent Stripe from requesting additional documentation.
Review your details
Ensure your professional and personal details and preferred direct deposit account are correct, then select Agree and submit. Once your account is created, you can update your business type or direct deposit account from your Stripe Express dashboard.
Confirm the connection
Once you complete the Stripe setup process, return to your Grow Therapy account and refresh the dashboard page. The Connect to Stripe button in the "Earnings" section should now appear as Visit my Stripe Dashboard instead.
With your Stripe account connected, payouts will start processing each Friday.
Troubleshoot common issues
Payouts are disabled or restricted - This error typically appears when Stripe requests specific information to update your account. In these instances, you should receive an email from Stripe with the details, such as the need for supporting evidence about your account's related industry.
Need to connect a different account - If you need to connect a different Stripe account to your provider portal, please contact support so they can disconnect the current account and allow you to follow the "Connect to Stripe" steps above.