To receive a payout for an appointment, you must submit an invoice containing reviewed and verified appointment details. You have 14 days to submit an invoice, but we recommend submitting an appointment's notes and invoice within 24 hours to ensure accuracy and timely reimbursement.
Key Takeaways
You must complete the setup of your Stripe account to receive payouts.
Clients are not charged unless you submit an invoice.
You have 14 days to submit an invoice before it expires.
When submitting an invoice associated with a Grow Telehealth session, select a CPT code that aligns with the recorded session length. An error will occur if the timeframe tracked by Grow Telehealth does not match the selected code. Learn how to resolve CPT code errors here.
Before you begin
🏦 Payout Details: Ensure your account is connected to Stripe so that the payout associated with the invoice can be deposited into your account.
🗓️ Payout Timing: Insurance claim payouts are guaranteed and typically take 14 - 21 days to process, whereas cash payments take about 7 days. To learn more about payouts, review this FAQ. To check the status of a payout, follow these steps.
⏱️ Client Timing: Clients are not charged until their provider initiates the claim and billing process by submitting an invoice. The 14-day invoice submission policy ensures clients are billed promptly and are not subject to unexpected charges.
💳 Session Cost: Please review this guide if this is a cash-pay client, and your invoice will be on a sliding scale instead of your default cash-pay cost.
Submit an invoice
Video Walkthrough
Written Walkthrough
To submit an invoice:
First, make sure you're logged into your provider portal.
Next, navigate to Appointments via the sidebar navigation.
On the "Appointments" dashboard, select the Unsubmitted tab to view appointments that have occurred but that you haven't submitted an invoice for payout.
From the "Unsubmitted" tab, locate the desired appointment for invoicing and select the Submit Invoice button.
Review and update the appointment details in the notes view, ensuring all required sections are filled out.
With the required information provided, close out the note by declaring the services were appropriate and necessary and that the information you provided in the notes is accurate.
With the declaration confirmed, select the Submit button to review the final invoice details.
Verify the session and invoice specifics, such as the session type, client location, diagnosis, visit price, expected payout, etc.
🌟 TIP: If you received a session type or time error while confirming the invoice details, check out this guide to learn why it occurred and how to resolve it.
After reviewing and verifying the information, select the Submit button to submit the invoice. You'll have 24 hours after submission to amend the invoice notes if needed. Learn more about note modifications here.
After submitting it, you'll receive a confirmation message. You can also review the invoice/appointment listed in the Past tab with a status of "Submitted," an expected payout amount, and an expected payout date. Learn more here.
