To receive a payout for an appointment, you must submit an invoice containing reviewed and verified appointment details. You have 14 days to submit an invoice, but we recommend submitting an appointment's notes and invoice within 24 hours to ensure accuracy and timely reimbursement.
Key Takeaways
You must complete the setup of your Stripe account to receive payouts.
Clients are not charged unless you submit an invoice.
You have 14 days to submit an invoice before it expires.
When submitting an invoice associated with a Grow Telehealth session, select a CPT code that aligns with the recorded session length. An error will occur if the timeframe tracked by Grow Telehealth does not match the selected code. Learn how to resolve CPT code errors here.
Before you begin
🏦 Payout Details: Ensure your account is connected to Stripe so that the payout associated with the invoice can be deposited into your account.
🗓️ Payout Timing: Insurance claim payouts are guaranteed and typically take 14 - 21 days to process, whereas cash payments take about 7 days. To learn more about payouts, review this FAQ. To check the status of a payout, follow these steps.
⏱️ Client Timing: Clients are not charged until their provider initiates the claim and billing process by submitting an invoice. The 14-day invoice submission policy ensures clients are billed promptly and are not subject to unexpected charges.
💳 Session Cost: Please review this guide if this is a cash-pay client, and your invoice will be on a sliding scale instead of your default cash-pay cost.
Submit an invoice
Video Walkthrough
Written Walkthrough
To submit an invoice:
First, make sure you're logged into your provider portal.
Next, navigate to Appointments via the sidebar menu and toggle to list view.
In the "Appointments" dashboard, select the Unsubmitted tab. This tab displays appointments that have occurred but lack an associated invoice for payout.
From the Unsubmitted tab, locate the desired appointment for invoicing and select the Submit invoice button.
Complete the documentation in each note section, ensuring all required fields are completed for the selected note type. Once completed, select the Submit button in the top right to review the final invoice details.
🌟 TIP: To view a template for each note type, access your Clinical Documentation resources by clicking your name in the bottom left corner of your provider portal and selecting Additional Resources. From there, choose Clinical Documentation.
Verify the session and invoice specifics, such as the session type, client location, diagnosis, visit price, expected payout, etc.
🌟 TIP: If you received a session type or time error while confirming the invoice details, check out this guide to learn why it occurred and how to resolve it.
After reviewing and verifying the information, select the Submit button in the top right to submit the invoice. You'll have 24 hours after submission to amend the invoice notes if needed. Learn more about note modifications here.
After submitting the invoice, you will receive a confirmation message. You can then review the invoice or appointment in the Past tab of your Appointments dashboard. The invoice status will be displayed as "Submitted," along with the expected payout amount and date. For more information on provider payouts, see this article.
