Grow handles all insurance and billing matters, making running your practice easier and allowing you to focus on client care. To ensure transparency, your portal offers a summary of your projected payout rate and payout date for every session.
Key Takeaways
You must connect a bank account to receive payouts via direct deposit, which is initiated every Friday.
Grow Therapy guarantees insurance payouts but cannot guarantee out-of-pocket fees or cash sessions.
Insurance claims payouts typically take 14-21 days to process, whereas successful cash payments take approximately 7 days.
The cutoff time for new insurance claims is 7 PM ET each Thursday. To ensure the fastest payouts, submit invoices before then. Invoices submitted after the deadline will be processed in the next payout cycle.
You can review estimated payout dates and amounts in your Appointments dashboard, and all posted payouts in your Payouts dashboard.
Frequently Asked Questions
Bank details & statements
Am I required to connect a bank account?
Yes. You must have a connected bank account to receive payouts via direct deposit.
When will I be paid?
Grow Therapy initiates payouts every Friday. Depending on your setup or financial institution, the processed funds from your paid claim(s) may become available in your account on Monday. More information on payout timing is available below.
What is Grow's payout guarantee?
Grow Therapy guarantees insurance payouts, even if we are unable to successfully collect from insurance or if clients do not pay their out-of-pocket expenses (e.g., copays, deductibles). However, we cannot guarantee payouts for no-shows or other cash fees, including claims for clients paying on a cash-pay basis.
Why might a payment be delayed or missing?
The most common reason for a payout delay is outdated, incorrect, or missing insurance or payment information on the client's end.
When charges do not go through, we automatically send emails to clients notifying them that they need to update their card(s) on file and that they must pay their balance before scheduling any future appointments.
You can check the status of a payout by following these steps.
Can I get a pay stub of my earnings?
Grow Therapy does not offer pay stubs or payout summaries for providers. Stripe, Grow's payment processor, has various reporting capabilities if you need to generate payout statements. Otherwise, eligible providers will receive a 1099 once a year during tax season.
Invoice management
What's the timeframe between invoice submission and payout?
Insurance claims payouts typically take 14 - 21 days to process once an invoice is submitted, whereas successful cash payments take about 7 days.
The cutoff time for new insurance claims is 7 PM ET each Thursday. To ensure the fastest payout (~14 days), submit invoices before then each week. Invoices submitted after the deadline will be processed in the next payout cycle.
Why do invoices expire?
Grow Therapy enforces a 14-day invoice submission policy to maintain efficient and transparent operations across its network of providers, clients, and internal billing systems. Every day at 3:15 AM EST, all invoices that are 14+ days old will expire. For example, if an appointment is held any time on August 1st, the invoice will expire early on August 15th at 3:15 AM EST.
Is it possible to bill multiple invoices for the same client in one day?
No. Submitting multiple invoices per client per day is not supported. Insurance companies only pay once per day per client.
Can I bill for a group session?
No. Grow Therapy providers cannot bill for group therapy sessions.
Can I offer cash-paying clients a sliding scale?
Please see Provider Charity Care & Financial Assistance to determine if your client qualifies for a reduced cash fee.
Can I bill for additional time spent managing a crisis?
Yes. In crisis mitigation cases, you must include the "Psychotherapy for Crisis" CPT code (90839) for sessions lasting 30-74 minutes. If this time requirement is unmet, use the time-based CPT codes 90832, 90834, and 90837.
If a crisis intervention lasts more than 74 minutes, CPT code 90840 can be combined with 90839 to bill for 30-minute increments. Using codes 90839 and 90840 together requires that the intervention last 75 minutes or more. Grow Therapy providers can bill one instance of 90840 for sessions 75+ minutes in length. Crisis codes cannot be combined with any non-crisis CPT or E/M codes.
If you have any questions or encounter issues submitting for a crisis, please use the Help Widget to contact the Provider Billing Support team.
Can I bill for a session held in a facility?
No. Grow Therapy does not allow billing for sessions when a client is in a facility. You will be asked to acknowledge this during the invoicing process.
Payout terms & timing
Expected payouts
The expected payout is the total amount paid to you after Grow Therapy has processed the payment. Grow Therapy guarantees insurance payouts, but does not guarantee cash payments or out-of-pocket fees. Any issues with an insurance claim will be handled on your behalf and will not affect your payment.
To check the status of individual payouts:
While logged into your provider portal select Appointments from the sidebar and toggle to over to the List view.
Select the Past tab. Your past appointments will be listed individually, including the appointment date and time, the expected payout amount, and the expected payout date. Paid claims display a circle with a check mark, while scheduled payments display a calendar icon.
ℹ️ Want to learn more? Refer to the Check the status of a payout to learn more about previewing the status of your payouts individually or in bulk.
Expected payout date
Payouts for insurance claims are guaranteed and typically take 14-21 days to process, whereas successful cash payments take approximately 7 days. Claims that are processed are paid out every Friday. In the example shown below:
The Provider meets with a client on a Monday.
The claim is marked for payment 2 weeks after the invoice has been submitted.
The claim is marked eligible for payment on a Tuesday, so the payout to your connected account is processed on the next Friday.
Depending on your setup or financial institution, the processed funds from your paid claim(s) may not be available in your account until Monday.
🌟 TIP: The cutoff time for new insurance claims is 7 PM ET each Thursday. To ensure the fastest payout (~14 days), submit invoices before then.
View historical earnings
To view your earnings summary for the month, select Dashboard from the sidebar and scroll down to the "Monthly snapshot" section. Payments can only be made with a connected bank account.
If you haven't connected or created a Stripe account, please follow Connect a Stripe account to set up a connected bank account as soon as possible. Secure direct deposit payouts cannot occur unless these settings are configured.
View past past payouts
To view your past payouts in more detail:
Navigate to Payouts from the sidebar navigation.
Preview your earnings in the "Paid" and "Billed" sections at the top of the page. Use the dropdown menus to change the reporting period.
The Past payouts tab lets you view your payout amounts, the dates they were initiated, and the invoices included in each payout.
🌟 TIP: This section only shows successful payouts. To view pending payouts, including their amounts and timing, please use the Appointment view.
Additionally, please note that the monthly and weekly views may not always align with total billed and total paid. This is due to the payout processing times.
