Grow handles all insurance and billing matters to make running your practice easier and allow you to focus on client care. For transparency, your portal provides an overview of your expected payout rate and payout date for each session.
Key Takeaways
You must connect a bank account to receive payouts via direct deposit, which is initiated every Friday.
Grow Therapy guarantees insurance payouts but cannot guarantee out-of-pocket fees, including cash sessions.
Insurance claims payouts typically take 14 - 21 days to process, whereas successful cash payments take about 7 days.
You can review estimated payout dates for individual invoices via your Appointments dashboard.
Payout policies & stipulations
Grow Therapy guarantees insurance payouts even if we don't successfully collect from insurance or clients do not pay their out-of-pocket expenses (e.g., copays, deductibles). However, we cannot guarantee payouts on no-shows and other cash fees, including claims for patients who are paying on a cash-pay basis.
When charges do not go through, we automatically send emails notifying clients that they need to update their card on file and explain that they must pay their balance before scheduling any future appointments.
Frequently Asked Questions
Am I required to connect a bank account?
Yes. You must have a connected bank account to receive payouts via direct deposit.
When will I be paid?
Grow Therapy initiates payouts every Friday. Depending on your setup or financial institution, the processed funds from your paid claim(s) may become available in your account on Monday.
What's the timeframe between invoice submission and payout?
Insurance claims payouts typically take 14 - 21 days to process once submitted, whereas successful cash payments take about 7 days. The cutoff time for new insurance claims is 7 PM ET each Thursday. To ensure the fastest payout (~14 days), submit invoices before then.
Is it possible to bill multiple invoices for the same client in one day?
No. Submitting multiple invoices per client per day is not supported. Insurance companies only pay once per day per client.
Can I bill for additional time spent managing a crisis?
Yes. In cases of crisis mitigation, you must include the "Psychotherapy for Crisis" CPT code (90839) for sessions that last between 30 and 74 minutes. If this time requirement is unmet, use the time-based CPT codes 90832, 90834, and 90837.
If a crisis intervention lasts more than 74 minutes, CPT code 90840 can be combined with 90839 to bill additions of 30 minutes. Using codes 90839 and 90840 in combination requires that the intervention last 75 minutes or longer. Crisis codes cannot be combined with any non-crisis CPT or E/M codes. You can learn more about Grow's Best Billing Practices here.
If you have any questions or encounter issues submitting for a crisis, please don't hesitate to use the Help Widget to contact the Provider Billing Support team.
Can I get a paystub of my earnings?
Grow Therapy does not offer paystubs or payout summaries for providers. Stripe, Grow's payment processor, has various reporting capabilities if you need to generate payout statements. Otherwise, eligible providers will receive a 1099 once a year during tax season.
Payout terms and timeline
Expected payout
The expected payout is the total amount paid to you after Grow Therapy has processed the payment. Grow Therapy guarantees insurance payouts. Any issues with a claim will be handled for you and will not impact your payment.
To check the status of individual payouts:
Log into your provider portal.
Select Appointments from the sidebar and toggle to List view.
Select the Past tab. Your past appointments will be listed individually, including the date and time of the appointment, the expected payout amount, and the date of the expected payout. Claims that have been paid will show a circle with a check mark, whereas a calendar icon will indicate scheduled payments.
See Check the status of a payout to learn more about previewing the status of your payouts individually or in bulk.
Expected payout date
Payouts for insurance claims are guaranteed and typically take 14 - 21 days to process, whereas successful cash payments take about 7 days. Claims that are processed are paid out every Friday. In the insurance payout example shown below:
The Provider meets with a client on a Monday.
The claim will be marked for payment 2 weeks after the invoice has been submitted.
In this example, the claim is marked for payment on a Tuesday, so the payout to your connected account is processed on the soonest Friday.
Depending on your setup or financial institution, the processed funds from your paid claim(s) may not be available in your account until Monday.
🌟 TIP: The cutoff time for new insurance claims is 7 PM ET each Thursday. To ensure the fastest payout (~14 days), submit invoices before then
View total historical earnings
To view your historical earnings, including the total amount billed and the total amount paid out, select Dashboard from the sidebar and scroll down to the "Earnings" section. To view your payouts in more detail, learn more in Check the status of a payout.
Total Billed: the combined value of all invoices you have submitted.
Paid Out: the total amount deposited in your Stripe/bank account already.
The "Earnings" card is also where you can quickly connect or access your connected Stripe account. If "Connect to Stripe" appears, please follow these steps to set up a connected bank account as soon as possible. Secure direct deposit payouts cannot occur without configuring these settings.