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Check the status of a payout

Learn how to check on the status of a claim and its associated payout.

Updated this week

Grow handles all insurance and billing matters, making running your practice easier and allowing you to focus on client care. Payouts are processed in batches, enabling you to review them in bulk. A preview of your expected payout rate and expected payout date for each appointment and its associated claim is also available.

🌟 TIP: Interested in learning more about payouts? The Payout & Earnings | FAQ provides additional information, including how the timing of your invoice submissions and the client's payment method affect your payouts.


Video walkthrough


πŸŽ₯ To watch this video with closed captions enabled, hover over the video and select the CC icon in the bottom right.


Review payouts in bulk


To review your payouts in bulk, including the date of payout, amount of payout, client, and date of service:

  • Log in to your provider portal.

  • Click here or select Payouts from the sidebar.

  • In the Past Payouts tab, weekly payouts are listed along with the specific appointments for which they were processed, including client name, date of service, and payout amount by appointment.


Check on individual payouts


To check whether a payout associated with a specific appointment is scheduled or has already been processed:

  • Log in to your provider portal.

  • Click here or select Appointments from the sidebar > select the Past tab.

  • Your past appointments will be listed individually, including the date and time of the appointment, the expected payout amount, and the date of the expected payout on the right. Claims that have been paid will show a purple circle with a check mark, while a yellow calendar icon indicates scheduled payments.

Payout status icon previews
  • You can also apply filters via the Status dropdown menu to make the review easier. For example, a payout amount or estimate will never be available if an appointment's invoice status is resubmitted.

Payout tab preview filtering options
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