There are three options for contacting a client: email, phone, and secure messaging.
Email or phone
To contact a client via email or phone:
Select Clients from the sidebar navigation.
Search for the desired client and select their name to bring up their record.
Ensure the Overview tab is selected. Locate the client's email address or phone number in the "Client information" section.
Use the information to contact the client using your practice's preferred email address or phone number.
Secure messaging
To contact a client from their client chart:
Navigate to the Clients dashboard via the sidebar.
Search for the desired client and select their name.
Select the Message client button at the top right of the client's profile.
In the "Message [Client]" sidebar, input your message into the "Compose your message" field and add an attachment if needed.
Finally, select the Send button when the message is complete.
The message has been sent and will appear in the client's Grow Therapy account messages dashboard. Additionally, the client will receive an email notification. Learn more about using the secure in-portal messaging here.