Client Management
Learn how to add clients, manage referrals, and contact clients between appointments.
16 articles
Contact Clients
Learn how to contact a client outside of a session via email, phone, or secure messaging.
- Contact a clientLearn how to contact a client via email, phone, or secure messaging.
- Contact clients using secure messagingLearn how to reach clients through the secure messaging feature in your Grow Therapy provider portal.
- Welcome new clients after bookingLearn how to send an automated welcome message to new clients.
Client Management
Learn how to add, edit, and navigate client records.
- Add clients to your accountLearn how to add new or existing clients to your Grow Therapy account.
- Manage your client referralsLearn how to accept and pause new client referrals as you grow your practice.
- Care Coordination at Grow | FAQLearn how Grow's Care Coordination program assists you in supporting clients who require higher levels of care (HLOC) or specialty mental healthcare.
- Navigating labwork in a telehealth psychiatry settingLearn about the best practices for navigating labwork as a psychiatric provider offering telehealth services.
- Couples therapy in your Grow practiceLearn how couples therapy works on the Grow platform, what clients experience when booking, and how to bill accurately.
- What to do when a client loses coverage or you become out-of-networkCoverage disruptions can feel disruptive to continuity of care. This article explains how Grow supports you and your clients when insurance issues arise, and what options are available depending on…
- Connecting clients to free and low-cost careLearn what free and low-cost options are available for clients who lose coverage or can no longer afford care.
Referral Management
Learn how to accept, deny, and transfer your referrals.
- Manage your accepted insurance plansLearn how to manage the insurance plan(s) that your practice accepts.
- Refer a client to another Grow Therapy providerLearn how to refer current clients to other Grow Therapy providers using your provider portal.
- Amazon employee benefit | FAQDiscover how Grow’s partnership with Amazon enables clients to use employee benefits for therapy sessions.
- Grow Therapy VA partnership | FAQAnswers to common questions about Grow's partnership with the VA.
- When a veteran needs more care | RFS instructions
Client Billing & Insurance
Helo clients navigate billing and insurance topics.