Grow Therapy's Support Team can assist with technical issues, billing questions, and platform guidance. This article explains how to access support resources and contact the Support Team directly.

Key Points

Support is available Monday through Friday from 9 AM to 8:30 PM ET.
Grow's status.growtherapy.com page lists known issues in real time.
You must log in to your client portal to connect with the Support Team.
You can start a conversation with the team by opening the Help widget in your portal and selecting the Send us a message option.
If you've forgotten your password and cannot log in, visit the client login page and select the I forgot my password option.
If technical issues prevent you from logging in to your client portal, submit the Contact Us form to receive troubleshooting support.

When is Support available?

The Support Team is available Monday through Friday from 9 AM to 8:30 PM ET, excluding holidays. Any service impacts are prominently posted in your client portal.

Additionally, the real-time status information on Grow's platform and services is available at status.growtherapy.com.

How do I contact Support?

1) Start with the Help Widget in your client portal. From your client portal dashboard, follow the steps below to access helpful resources or contact Support:

Open the Help Widget in the bottom-right of the screen.
Select Send us a message to launch the support bot (GrowBot).

Open and send a message using the help widget

GrowBot will ask a few questions and may suggest self-service articles based on your responses.
Eventually, GrowBot will ask whether the suggestions resolved your issue.
If your issue is not resolved, you will see additional options to live chat with an agent, request a callback, or leave a message.

Support options in the Help Widget: chat, callback, or message

2) Choose your next step. Click to expand each option.

💬 Chat live with an agent

If you'd like to chat with a representative in real time, follow these steps:

Select Chat with an Agent now.
GrowBot will connect you with a Support Team member during business hours. Once connected, you will have five minutes to respond to keep the chat active.

✍️ Leave a written message for an agent

If your request is non-urgent, you can leave a message for the Support Team. An agent will respond within one business day.

Help Widget interface with the selected option to leave a written message for Support

🗣️ Speak with an agent now

To receive a callback from the next available agent, follow these steps:

Click Request a call from an agent.
Click Speak with someone now.

Help Widget with options to speak to a Support agent by phone

After verifying your phone number, you'll receive further instructions and be prompted to include notes for the agent.

Help Widget displaying a prompt to enter request details for Support

A Support Team member will call you at the number you provided.

📞 Schedule a callback

If you prefer to speak with someone by phone at a later time, follow these steps:

Click Request a call from an agent.
Click Schedule a call for later.

When prompted, reply with a summary of your issue or request.
Click the secure link provided by GrowBot.

Call booking page with fields to enter personal information and request details

A calendar will open in a new window—select a time that works for you.

Calendar displaying available callback time slots

Fill in the required fields, including any notes that may help the representative prepare for your call.

Click Confirm.
A confirmation message will appear with the callback details and options to reschedule or cancel.
At your scheduled time, a Support Team member will call you.

📌 Note: If technical issues prevent you from using GrowBot, submit the Contact Us form to reach the Support Team directly.

When will I hear back?

Support type	Available times	Response time
Chat live with an agent	M-F, 9 AM - 8:30 PM EST	~ 3 minutes, unless high volume is actively occurring
Leave a written message for an agent	All days, all times	~ 1 business day
Request a callback from the next available agent	M-F, 9 AM - 8:30 PM EST	~ 15 minutes, unless high volume is actively occurring
Schedule a callback for a future time ⚠️ Scheduled calls are limited to 15 minutes	M-F, 9:30 AM - 10 AM and 4:00 PM - 8:00 PM ET	Within two hours of the original request, depending on scheduling availability. Clients can schedule a callback up to five business days in advance.

Why do I need to log in?

Logging in offers several benefits:

Security: Thanks to the identity verification provided by the login process, the team can ensure that messages come from authenticated users and that we remain compliant with various data privacy laws and standards.
Personalization: The team can quickly locate all the information about your account, allowing them to tailor the answer to your situation.
Speed: The team can view other inquiries you've sent and address them in one reply if it makes sense to combine them.

If you've forgotten your password and cannot log in, visit the Client Login page and select the I forgot my password option. If you need to create and activate your client portal, get started here.

What else is available?

In addition to GrowBot and the Support Team, you can browse Help Center articles in two ways:

Select Help in the Help Widget in your client portal.
Visit the Client Help Center directly for a full-screen experience. No login is required.

Overview of the client portal

Grow Therapy Telehealth | FAQ

Request your records

Submit product feedback

When to reach out to your provider versus the Support Team with questions