Grow Therapy's support team can assist you with various technical, billing, and platform education-related topics. This article outlines how to access those resources and contact the support team directly.
Notice: Starting July 1, 2024, the Support Team will only be available via the Help Widget in your portal. This change is part of our ongoing efforts to enhance data security and privacy while improving the speed and accuracy of your interactions with the team. Learn more about accessing support below.
Key Points
Support is available Monday through Friday from 9 AM to 9 PM ET.
Grow's status.growtherapy.com page lists known issues in real time.
You must log in to your client portal to connect with the Support Team.
You can start a conversation with the team by opening the Help widget in your portal and selecting the Send us a message option.
If you've forgotten your password and cannot log in, visit the client login page and select the I forgot my password option.
When is support available?
The support team is available Monday through Friday from 9 AM to 9 PM ET, excluding holidays. Any service impacts are prominently posted in your client portal.
Additionally, the real-time status information on Grow's platform and services is available at status.growtherapy.com.
How do I contact support?
You can contact the Support Team through the "Help" widget in your client portal. To log in as a client, visit this page. Once logged in, follow the steps below to message the team or access other helpful resources.
Select the Help widget at the bottom right.
Select the Send us a message button to start a conversation. The support bot (GrowBot) will offer suggestions before connecting you with a team member. While interacting with GrowBot, please select the closest option(s) to your question. If GrowBot's suggestions do not resolve your question or concern, these selections will help the support team address your message more effectively and accurately.
Eventually, you'll see three options: problem resolved, back to start, and I need additional assistance. If the recommended resources did not answer your question, you can start over with a new line of questioning or select the I need additional assistance option to connect with a support representative.
Why do I need to log in?
The team requires a login because it has various benefits, including:
Security: The team can ensure that messages come from authenticated users and we remain compliant with various data privacy laws and standards, thanks to the identity verification provided by the login process.
Personalization: The team can quickly locate all the information about your account, allowing them to tailor the answer to your situation.
Speed: The team can view other inquiries you've sent and address them in one reply if it makes sense to combine them.
If you've forgotten your password and cannot log in, visit the Client Login page and select the I forgot my password option. If you need to create and activate your client portal, get started here.
When will I hear back?
The support team typically replies to requests within one business day.
What else is available?
In addition to the support team and GrowBot, you can access help articles in your portal by selecting the Help option after opening the help widget or by navigating directly to the Client Help Center for a full-screen experience - no login is required.