What is an EAP?
An Employee Assistance Program (EAP) is a health and wellness service paid for by an employer. It is designed to provide assessment, referral, and limited counseling sessions for members and their families.
Which EAPs does Grow Therapy accept?
Grow Therapy accepts EAPs from Cigna, Health Advocate, and United Health/Optum.
How do I use my EAP benefits?
🚨IMPORTANT: The information below must be shared with Grow Therapy before your first session to ensure accurate billing. Grow Therapy cannot refund a session and recharge to an EAP. You will be responsible for the session cost, and EAP benefits will only apply to future sessions.
Grow Therapy can add your EAP sessions into the system for you. To do this, you will need to reach out to your EAP administrator and obtain the following information:
Sponsor name: The name of the company, union, or group providing this benefit - not the name of the EAP provider.
EAP provider: The company that manages your EAP benefits on behalf of the sponsor. The accepted providers are outlined in the previous section.
Authorization number: A unique code used to apply EAP benefits to your sessions.
Effective date: The date your EAP eligibility starts.
Expiration date: The date your EAP eligibility ends.
Valid sessions: The total number of sessions authorized by your EAP coverage.
Send the information to billing+client@growtherapy.com, and the Client Billing Team will work with you to confirm your benefits and ensure you're ready for your first session.
Why do you still need payment information?
A payment method is required to cover late cancellation or missed appointment (No Show) fees, as your EAP or insurance does not cover those. This article reviews managing your billing and payment information via your Client Portal.
What happens when my EAP benefit is used up?
After all your EAP sessions are used, your continued coverage depends on your insurance status and the compatibility of your benefits providers, specifically whether the same company provides both your EAP and your regular insurance.
No Additional Coverage: If you do not have additional insurance coverage, you can see your provider at their cash pay rate for sessions.
Same Provider: If you have both an EAP and matching insurance (e.g., Optum EAP and Optum insurance), your insurance will automatically cover sessions after your EAP benefits have been exhausted, and you will be charged the appropriate patient responsibility.
Different Providers: If your EAP benefits and insurance providers differ (e.g., Optum EAP and Aetna insurance), you must manually update your insurance information in your client portal once your EAP benefits are depleted. You can contact your EAP administrator to check your remaining sessions anytime. In this article, learn how to update your insurance information via your Client Portal.