What is an EAP?
An Employee Assistance Program (EAP) is a health and wellness service paid for by an employer. It typically provides assessment, referral, and limited counseling sessions for members and their families.
Which EAPs does Grow Therapy accept?
Grow Therapy accepts EAPs from Cigna, Health Advocate, and United Health/Optum. You can use the "Insurance" dropdown to search the Grow Therapy Marketplace for a provider currently accepting your EAP coverage.
How do I use my EAP benefits?
Before using your EAP benefits, reach out to your EAP administrator and obtain the following information:
Sponsor name: The name of the company, union, or group providing this benefit - not the name of the EAP provider.
EAP provider: The company that manages your EAP benefits on behalf of the sponsor. Review the accepted providers in the previous section.
Authorization #: A unique code that applies EAP benefits to your sessions.
Effective date: The date your EAP eligibility starts.
Expiration date: The date your EAP eligibility ends.
Valid sessions: The total number of sessions authorized by your EAP coverage.
🚨 IMPORTANT: The information above must be shared with Grow Therapy before your first session to ensure accurate billing. Grow Therapy cannot refund a session and recharge to an EAP. You will be responsible for the session cost, and EAP benefits will only apply to future sessions.
Where do I enter my EAP information?
You'll enter the information during the appointment booking process.
In the "Insurance name" dropdown menu, choose your respective EAP. If you utilized the search tool in the Grow Therapy provider directory and filtered by EAP plan, the plan should auto-populate in this field.
Under "Member ID," input the insurance member ID associated with your EAP benefits.
In the "EAP Auth Code" field, input your EAP authorization code. In the "EAP Number of Visits" field, input the number of sessions your EAP authorization code covers. These numbers are in the EAP information your employer gave you.
Plan-specific caveats
United Healthcare/Optum EAP benefit holders: You'll need to input an active UHC/Optum member ID with mental health benefits.
Cigna EAP benefit holders: Input your Cigna member ID. If you don't have a Cigna member ID, Grow Therapy can still bill your EAP. Please put your authorization code in this field.
Troubleshooting
If you encounter difficulties entering your EAP information, Grow Therapy can add your EAP sessions to the system. Use the Help Widget in your client portal to send the information to the Client Billing team. You will need to provide your EAP authorization letter. After receiving this information, they will assist you in confirming your benefits and ensuring you're prepared to use them for your session.
You can submit a ticket directly via your client portal by doing the following:
In your client portal, select the Chat button at the bottom right.
Select the "Send us a message" button to start a conversation.
Input "Verify my EAP information" into the message and send.
Follow the prompts to submit your EAP authorization letter by speaking to a Client Billing Support agent.
Additional information on contacting support is available in this guide.
Why do you still need payment information?
A payment method is required to cover late cancellation or missed appointment fees, as your EAP or insurance does not cover those. This article reviews managing your billing and payment information via your client portal.
Can I use my EAP benefit for multiple providers at once?
No. EAP benefits can only apply to sessions with one provider at a time. If you'd like to switch providers, please contact support to ensure your benefits can still be used.
What happens when my EAP benefit is used up?
After all your EAP sessions are used, your continued coverage depends on your insurance status and the compatibility of your benefits providers, specifically whether the same company provides both your EAP and your regular insurance.
No Additional Coverage: If you do not have additional insurance coverage, you can see your provider at their cash pay rate for sessions.
Same Provider: If you have both an EAP and matching insurance (e.g., Optum EAP and Optum insurance), your insurance will automatically cover sessions after your EAP benefits have been exhausted, and you will be charged the appropriate patient responsibility.
Different Providers: If your EAP benefits and insurance providers differ (e.g., Optum EAP and Aetna insurance), you must manually update your insurance information in your client portal once your EAP benefits are depleted. You can contact your EAP administrator to check your remaining sessions anytime.