Proactively verifying your benefits helps you understand your coverage, manage out-of-pocket costs, and avoid unexpected bills. This guide walks you through each step of the process, from gathering your information to booking your first appointment.
Key Points
Have your insurance card and member ID ready before you call your insurer.
The most important thing to confirm is whether Grow Therapy is in-network with your plan.
If Grow Therapy is out of network, you can still see a provider as a self-pay client or explore in-network options.
Document the details of your call — including the representative's name and the answers you receive — for future reference.
Visual guide
Step 1: Gather your information
Preparing your documents before contacting your insurance provider will help ensure the process goes smoothly. Be sure to have the following information on hand:
Full name
Date of birth
Insurance member ID number (found on your insurance card)
Step 2: Gather Grow Therapy's information
You'll also need some details about Grow Therapy. When speaking with your insurance provider, confirm which facility name applies based on your location (California or other states).
📍For California clients only
📍For California clients only
Facility Name: Grow Healthcare Group PC
Service Address: 99 S Almaden Blvd, Suite 600, San Jose, CA 95113
Tax ID: 871702628
NPI: 1154994846
📍For clients outside of California
📍For clients outside of California
Facility Name: Grow Healthcare Group PA
Service Address: 66 W Flagler St, Suite 900, Miami, FL 33130
Tax ID: 852938829
NPI: 1245845932
Step 3: Contact your insurance provider
To verify your mental healthcare benefits, start by calling the member services number on the back of your insurance card. Let the representative know that you're calling to confirm coverage for outpatient services at Grow Therapy.
The most important thing to confirm is whether Grow Therapy is an in-network provider. If necessary, be ready to provide the Grow Therapy Tax ID and NPI number listed above for additional verification.
💬 Questions to ask during the call:
Are outpatient mental health services covered under my plan?
Is Grow Therapy in-network?
Is pre-authorization required before starting therapy?
What's my copay or coinsurance per session?
What is my deductible, and how much have I met?
Are there session limits for therapy services?
Not sure what these terms mean? Refer to the Insurance coverage FAQ article for plain-language definitions of common insurance terms.
🌟 Note: You can also use the Cost Estimate tool to check your eligibility and get an estimate of your out-of-pocket costs before calling.
Step 4: Document the results
During your call, make sure to write down the following:
📞 Representative's name
📅 Date and time of the call
📝 Answers to the questions you asked
💬 Any additional information provided by your insurance company
Keeping a record of the conversation gives you something to reference if questions come up later.
Step 5: Review your options and book your appointment
Once you've verified your benefits, your next step depends on what you learned:
If Grow Therapy is in-network: You're ready to book your first appointment.
If Grow Therapy is out of network: You can still see a provider as a self-pay client and request a superbill for possible reimbursement, or find an in-network provider using the insurance filter in the provider marketplace.
Additional support
For existing Grow Therapy clients
If your insurance company requests additional information, you can contact the Billing Support Team through your client portal.
For prospective clients
If you're not a Grow Therapy client, you can reach out via the Contact Us page, the contact form, or the help widget in the lower right corner.
Have more questions about verifying your benefits? Visit the Verification of benefits FAQ for answers to common questions.