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Verification of benefits | FAQ

Browse FAQs about how to verify your benefits.

Updated this week

Before starting your therapy journey, it's helpful to check what your insurance covers. This guide answers common questions about verifying your benefits, helping you feel confident and prepared as you take this important step!


Frequently Asked Questions


Understanding verification of benefits (VOB)

  • What is verification of benefits? VOB is the process of contacting your insurance provider to confirm which mental health services are covered under your plan, including any out-of-pocket costs—such as copays, coinsurance, or deductibles—you might owe.

  • Why do I need to verify my insurance benefits? Confirming what your insurance will cover and what you’ll be responsible for paying can help you avoid unexpected bills.

🌟 TIP: Ask about pre-authorization requirements and any therapy session limits.


How to complete the process

  • How do I verify my benefits for Grow Therapy? You can verify your benefits by following these steps:

    • 👤 Gather your personal information

    • 📋 Gather Grow Therapy’s provider information

    • 📞 Call the member service number on the back of your insurance card

  • Can I verify my benefits online? While some insurance companies offer online portals, speaking with a representative over the phone can help you get the most accurate and current information.

For more detailed information, including key questions to ask, click here.


Information you'll need

  • What information do I need to provide to my insurance company? You'll need your full name, date of birth, and insurance member ID. You will also be asked to provide Grow Therapy’s provider information, which is listed below.

📍For California clients only

Grow Healthcare Group PC

Service Address: 99 S Almaden Blvd, Suite 600, San Jose, CA 95113

Tax ID: 871702628

NPI: 1154994846

📍For clients outside of California

Grow Healthcare Group PA

Service Address: 66 W Flagler St, Suite 900, Miami, FL 33130

Tax ID: 852938829

NPI: 1245845932


Timing and follow-up

  • How long will it take to verify my insurance benefits? Usually 10-20 minutes, though hold times or complex policies may lengthen the call.

  • What should I do if my insurance company needs more information or I have follow-up billing questions?


If insurance doesn't cover your care

  • What happens if my insurance doesn’t cover mental health services? You can still receive care via a self-pay option. Contact your provider or the Billing Support Team to explore payment options.

  • What should I do if my insurance company denies my claim after verifying my benefits? Reach out to the Billing Support Team via your client portal. They can review the claim denial and guide you on the next steps.


Payment options

  • Does Grow Therapy accept Health Savings Accounts (HSAs) or Flexible Spending Accounts (FSAs)? Yes! HSA and FSA cards are accepted and can help cover out-of-pocket costs or services not fully covered by insurance.

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