Navigate insurance & billing
Health insurance is complicated. These resources help you understand your coverage so you can focus on your care.
13 articles
Understand coverage
Learn how to check your benefits, confirm what's covered, and avoid unexpected costs.
Understand your insurance coverageUse this resource to understand what your insurance covers when you use it for therapy.
Understand dual coverage insuranceLearn how to navigate using a primary and secondary insurance plan.
Coordination of Benefits | FAQEnsure proper coverage when using multiple health insurance plans.
Using a high-deductible planHave a high deductible plan? You have choices!
Employee Assistance Program | FAQLearn how to use your Employee Assistance Program sessions with Grow Therapy.
Learn about charges and fees
Get clarity on what you’re being charged and what to do if there is an issue.
Dispute a charge and request a refundLearn about the refund process, including how to request one.
No-show & late cancellation feesLearn how missing or showing up late to appointments can impact your care.
Authorized charging practicesLearn more about Grow's billing, payment, and authorized charging practices.
Review your bill
Find out how to review and resolve post-session documentation and bills.
Explanation of benefits | FAQYou may receive what looks like a large bill after your session. Here's what it is!
Resolve COB issuesLearn how to review and resolve coordination of benefits (COB) issues.
Claim Denials | FAQLearn how to understand and navigate an insurance claim denial.
Superbill | FAQLearn more about superbills and how to submit them.
What are CPT codes?Learn how Current Procedural Terminology (CPT) codes are used and impact billing.