If an upcoming charge doesn't work with your schedule, you can reschedule it directly from your client portal. This article covers which charges are eligible and walks you through the steps.
Key Points
You can reschedule eligible upcoming charges directly from the Billing information tab in your client portal.
Only insurance-based charges can be rescheduled; cash pay charges, no-show fees, and late cancellation fees are not eligible.
Charges must be rescheduled within 16 days of the original notification date.
What charges can be rescheduled?
Rescheduling is available for insurance-based charges that have not yet been processed. You cannot reschedule:
Cash pay charges
No-show fees
Late cancellation fees
⚠️ Important: Charges can only be rescheduled within 16 days of the original notification date.
Reschedule a charge in your client portal
To reschedule an eligible charge:
Log in to your client portal and click Account in the left-side navigation menu.
Select the Billing information tab.
In the Charge history table, find the charge you want to reschedule and click Change date.
An interactive calendar will show the available reschedule dates. Select your preferred payment date.
Select Reschedule to confirm.
A confirmation message will appear once your new date is set.
Frequently asked questions
Can I reschedule a charge to any date I want? No. Available dates are limited to within the 16-day rescheduling window and are shown on the interactive calendar when you select Change date.
What happens if I miss the 16-day rescheduling window? Once the 16-day window has passed, the charge can no longer be rescheduled and will be processed on the original date. If you have concerns about a charge, contact our Support Team as soon as possible.
Will rescheduling a charge affect my insurance coverage or session schedule? No. Rescheduling only affects the payment date, not your session schedule or insurance status.
What if I don't see the "Change date" option? This means the charge isn't eligible for rescheduling. For example, it may be a cash-pay charge or may have already been processed.