Grow Therapy provides flexible payment options to reduce the stress around payments. As a client, you can reschedule eligible upcoming charges to better match your financial situation. This article outlines which charges qualify and how to reschedule them.
Key Points
Rescheduling Charges: Clients can reschedule eligible charges to better fit their financial situation.
Eligible Charges: Only insurance-based charges can be rescheduled; cash pay and no-show fees cannot be rescheduled.
Rescheduling Limitations: Charges must be rescheduled within 16 days of the notification date.
What charges can be rescheduled?
You can reschedule charges that:
Have been sent via notification email
Have not yet been processed
Rescheduling is available for insurance-based charges only. You cannot reschedule:
Cash pay charges
No-show fees
Late cancellation fees
Please note: Charges can only be rescheduled within 16 days of the original notification date.
Reschedule a charge from a notification email
If you've received a charge notification email, you can reschedule the charge directly from the message. To do so:
Open the charge notification email in your inbox.
Click Change your payment date.
A calendar will appear showing eligible dates.
Select a new date from the provided options and click Reschedule to confirm.
The upcoming charge has been rescheduled! A confirmation message with your updated payment date will appear at the bottom of the page.
Reschedule a charge in your client portal
If you don’t have access to the notification email, you can reschedule an eligible charge directly from your client portal. To do this:
Log in to your client portal and click Account in the left-side navigation menu.
Select the Billing tab.
In the Charge history table, find the charge you want to reschedule and click Change date.
An interactive calendar will appear, showing the available reschedule dates.
Select your preferred payment date and click Reschedule to confirm.
A confirmation message will appear once your new date is set.
Reschedule a charge | FAQs
Can I reschedule a charge to any date I want? No. You can only choose a new date within the allowed timeframe, as shown on the interactive calendar.
Will rescheduling a charge affect my insurance coverage or session schedule?
No. Rescheduling only affects the payment date, not your session schedule or insurance status.
What if I don’t see the “Change date” option? This means the charge isn’t eligible for rescheduling (e.g., it's a cash pay charge or has already been processed).