Rescheduling appointments through the client portal is simple and hassle-free. Follow this step-by-step guide to choose a new appointment time that works for you.
Reschedule your next appointment
Here’s how to reschedule your next appointment directly from your client portal dashboard:
Log in to your client portal, and locate the "Next appointment" section on your dashboard.
Click the Edit button.
Select + Reschedule from the options.
An interactive calendar will display your provider’s available time slots. Browse the options and select the date and time that best fits your schedule.
Click Reschedule.
A confirmation message will appear with the option to return to your dashboard, and a confirmation email will be sent to the address associated with your account.
Reschedule a later appointment
Here’s how to reschedule an appointment that takes place after your next one:
Log in to your client portal.
Navigate to your Appointments dashboard by clicking Appointments on the left-side navigation menu.
Locate the appointment you'd like to reschedule under the Upcoming tab.
On the far right, under "Actions," select Edit.
Select the + Reschedule button.
A separate tab will open with your provider's calendar availability. Select your preferred time and click Reschedule.
A confirmation of the changes will appear on your screen. You will also receive a confirmation email with new appointment details.
Rescheduling | FAQs
Why is the option to reschedule unavailable? You can only reschedule appointments if there are at least 24 hours remaining before the scheduled time. If you try to reschedule within 24 hours of your appointment time, the option will be disabled, and you will need to contact your provider directly.
What happens if I miss the rescheduling window? If you're unable to reschedule in time, your appointment may be considered a late cancellation. In this case, a no-show fee may apply. Check your provider’s cancellation policy for possible fees.
📌 Note: No-show fees aren't covered by insurance. In the event of a late cancellation or missed appointment (no-show), you are responsible for the entire fee, as insurance won't cover it.
How do I check my provider's cancellation fee? You can review your provider's cancellation policy by locating the "Worry-free booking" section of their bookings page and clicking the link. You can also discuss this with your provider via the messaging feature.
