Sometimes plans change—and that’s okay. If you need to cancel an appointment with your provider, the client portal makes it easy. This guide outlines the steps to cancel an individual or recurring appointment.
Cancel your next appointment
Follow these steps to cancel your next appointment directly from your client portal dashboard:
Log in to your client portal, and locate the "Next appointment" section on your dashboard.
Click the Edit button next to the appointment.
Select Cancel from the options.
Select a reason for cancellation from the drop-down menu. Depending on your selection, you may be asked additional questions to help provide you with relevant resources.
Then, click Cancel again to confirm.
A confirmation message with options to reschedule or return to your dashboard will appear.
Cancel additional or recurring appointments
Follow these steps to cancel additional appointments or an entire appointment series:
Click Appointments on the left-side navigation menu.
On the Upcoming tab, find the appointment you'd like to cancel.
Click Edit next to the appointment.
Select Cancel from the options.
On the next screen, select Cancel this appointment to cancel a single occurrence or Cancel all upcoming repeating appointments to cancel a recurring series.
Select your cancellation reason from the drop-down menu.
Click Cancel at the bottom of the screen.
Then, confirm your cancellation.
A confirmation message will appear with options to reschedule or return to your dashboard.
Cancellations | FAQs
Why is the option to cancel unavailable? The cancel option is only available for appointments with at least 24 hours’ notice. If you try to cancel within 24 hours of your appointment time, the option will be blocked. In this case, you’ll need to contact your provider directly to request a late cancellation. Please note that a late cancellation fee may apply.
📌 Note: Cancellation fees aren't covered by insurance. In the event of a late cancellation or missed appointment (no-show), you are responsible for the entire fee, as insurance won't cover it.
What is my provider's cancellation fee? Your provider's fee is available for review when booking appointments. You can review it by locating the "Worry-free booking" section of their bookings page and selecting the policy link. You can also discuss this with your provider via the messaging feature.
How do I dispute a cancellation fee? Please discuss cancellation fees directly with your provider to see if there's any flexibility. If so, you can have them contact the Support Team, and they'll gladly update it for you!