During the appointment booking process, Grow Therapy may need to collect billing and payment information for any associated fees not covered by your insurance plan. These charges include co-pays, late cancellations, or missed appointment (no-show) fees. Understanding these costs and keeping your payment information up-to-date is essential to prevent interruptions in your care.
Key Points
Grow collects payment information during the booking process for most clients. Depending on your plan and location, you may not be asked for this until you have an outstanding balance.
If your payment method fails, you will receive an email notification, and future appointments may be canceled unless the information is updated.
If you receive a new card or card number from the same bank or financial institution, your payment details will be automatically updated through Grow Therapy’s partnership with Stripe.
Your provider cannot assist you with updating your payment method. You should attempt to update this information on your own - learn more.
If you believe your payment interruption was an error, please contact support by opening a chat in your client portal.
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Payment interruptions
What does a payment interruption look like? If there's an issue charging your payment method, you'll receive an email requesting an update to the information. Future appointments may be canceled if the invalid information isn't updated, so please review and update the information to prevent interruptions in your care. Using your client portal is the quickest way to update your payment information. Your provider cannot change your account on your behalf.
🌟 TIP: If you receive a new card or card number from the same bank or financial institution, your payment details will be updated automatically through Grow Therapy’s partnership with Stripe.
What should I do if I receive an interruption notification but my information is correct? If you believe you have received a payment notification in error or need help updating your payment method within your client portal, contact support for assistance by doing the following:
Select the "Help" button in the bottom right of your client portal.
Select the "Send us a message" button to start a conversation.
Enter "I need help with a billing issue" in the text field and follow the prompts.
Additional information on contacting support is available in this guide.
Update your billing information
⚠️ Important: If you weren't asked for payment information at booking, you may still be prompted to add a payment method later (for example, once you have an outstanding balance). You'll see this the next time you book, reschedule, or have a follow-up appointment.
To update your billing information using your client portal:
Select the Account option from the sidebar menu.
Select the Billing Information tab.
Next, select the Update card button and input your new information into the prompt. Grow accepts American Express, Discover, Mastercard, and Visa. You'll need to enter a valid payment method to save your changes here.
Lastly, make sure to select the Save option.
Your billing information has been updated and will be used for all future appointments.
Remove a payment method
In most cases, a payment method must be on file to cover any fees not covered by insurance. Learn more about Grow Therapy's authorized charging practices here.
To entirely remove your payment method, you must file a request to delete your Grow Therapy account. During account deletion, all payment information is cleared once all outstanding payments have been settled.