If you received a billing email from Evernorth Behavioral Care Group, or noticed a charge that didn't come directly from Grow Therapy, you're likely seeing our billing partnership in action. This article explains what the partnership means for you, what to expect for costs and charges, and where to get help.
Key Points
Grow Therapy partners with Evernorth Behavioral Care Group to manage insurance billing and payments for certain providers and appointments.
Grow Therapy handles your care experience — finding providers, booking, and scheduling. Evernorth Behavioral Care Group handles billing, claims, and charge collection.
All providers booked through Grow Therapy are part of Grow's provider network, even if billing is handled by Evernorth Behavioral Care Group.
Cost estimates shown during booking are preliminary. Evernorth Behavioral Care Group will email your finalized out-of-pocket cost after your session.
For billing questions, contact Evernorth Behavioral Care Group directly. For scheduling or platform questions, contact Grow Therapy.
Frequently asked questions
Partnership overview
Who is Evernorth Behavioral Care Group, and why are they involved in my care?
Evernorth Behavioral Care Group is a behavioral health organization that partners with Grow Therapy to handle insurance billing and payment collection for certain appointments. Grow Therapy manages your care experience — helping you find a provider, book and manage appointments, and access your session history. Evernorth Behavioral Care Group manages billing: submitting insurance claims, calculating your out-of-pocket costs, and collecting payment.
How do I know if Evernorth Behavioral Care Group handles my billing? Check your client portal under Account → Billing Information. If your billing is managed by Evernorth Behavioral Care Group, it will be clearly labeled there. You may also receive an email from Evernorth Behavioral Care Group after your first completed session with a finalized cost estimate.
If you see more than one provider on Grow, it's possible that sessions with one provider are billed by Grow Therapy, while sessions with another are billed by Evernorth Behavioral Care Group.
Is my provider still part of Grow's network? Yes. All providers you book through Grow Therapy are part of Grow's provider network, regardless of who handles billing.
Charging practices
How does charging work? After you complete an appointment, Evernorth Behavioral Care Group processes the insurance claim and determines your final out-of-pocket cost. You'll receive an email from Evernorth Behavioral Care Group with your finalized cost estimate before you're charged. Billing emails from Evernorth Behavioral Care Group are legitimate and part of your care experience.
Why does my final cost differ from the estimate I saw during booking? The cost estimate shown during booking is based on your insurance plan information and is intended to give you a general sense of what to expect. Your actual out-of-pocket cost may vary depending on how your insurance processes the claim, your remaining deductible, your coinsurance rate, or other plan-specific factors. Evernorth Behavioral Care Group will follow up by email with your finalized out-of-pocket cost estimate.
What types of costs can Evernorth Behavioral Care Group charge me for? Evernorth Behavioral Care Group may bill you for:
Copays, coinsurance, and deductibles
Late cancellation fees
No-show fees
⚠️ Important: Late cancellation and no-show fee policies apply to appointments billed by Evernorth Behavioral Care Group. If you have questions about a specific fee, contact Evernorth Behavioral Care Group directly using the contact information below.
I received a charge I didn't expect. What should I do? Contact Evernorth Behavioral Care Group directly to review your billing. They can explain the charge, review your claim details, and help resolve any discrepancies. See the contact information in the "Getting help" section below.
Getting help
Who should I contact for billing questions?
For questions about insurance claims, copays, coinsurance, deductibles, no-show or late cancellation fees, payment methods, or statements, contact Evernorth Behavioral Care Group:
Phone: (415) 941-4109
Email: ebcg-billing@findoctave.com.
Who do I contact for scheduling, provider, or platform questions?
For help with booking, rescheduling, or canceling appointments, contact the Grow Therapy team by phone at (646) 776-2022. For technical issues with the Grow Therapy platform, contact our support team through your client portal.