If your employer offers an EAP, you may be able to use those benefits to cover therapy sessions through Grow Therapy at no cost to you. This article explains which EAPs Grow Therapy accepts, what information you'll need before booking, how to enter your EAP details, and what to do when your EAP sessions are exhausted.
Key Points
Grow Therapy accepts EAPs from Amazon, Cigna, Evernorth, Teach for America, UAW/UMass, and UnitedHealthcare/Optum. For most EAPs, you can filter the Grow Therapy provider directory by plan to find an eligible provider. However, some EAPs use dedicated booking pages. See below for plan-specific details.
Before booking, gather your EAP authorization letter, which contains your sponsor's name, authorization code, effective and expiration dates, and number of authorized visits.
EAP information must be entered during the booking process. It cannot be applied to sessions that have already been completed and charged.
After your EAP sessions are used up, you can continue care using your regular insurance or cash pay.
Overview
An EAP is a health and wellness service paid for by an employer. It typically provides assessment, referral, and limited counseling sessions for members and their families. EAP benefits can be used for talk therapy sessions and do not cover medication management, psychiatric evaluations, or services provided by nurse practitioners.
Grow Therapy accepts EAPs from Cigna, Evernorth, UnitedHealthcare/Optum, Amazon, Teach for America, and UAW/UMass.
Get started with your EAP benefit
Use the EAP-specific booking page
If you have Amazon, Teach for America, or UAW/UMass EAP benefits, refer to your EAP's dedicated article for step-by-step booking instructions, or find available providers using the partner-specific link below.
Use the standard directory
If you have Cigna, Evernorth, or UnitedHealthcare/Optum EAP benefits, use the Insurance dropdown on the Grow Therapy provider directory to filter by your EAP plan and find an eligible provider.
đ Note: Before using your EAP benefits, contact your EAP administrator to obtain the following information. You'll need it during the booking process, and billing support may also ask for it if you need to verify your benefits later.
EAP authorization letter: The document your employer or EAP administrator provides confirming your benefits. It contains all of the details below and is required if billing support needs to verify your coverage.
Sponsor name: The name of the company, union, or group providing the benefit (not the name of the EAP company).
EAP provider: The company managing your EAP benefits (e.g., Cigna, Optum).
Authorization code: The unique code that applies EAP benefits to your sessions.
Effective date: The date your EAP eligibility begins.
Expiration date: The date your EAP eligibility ends.
Number of authorized visits: The total sessions covered under your authorization.
How to enter your EAP information when booking
đ Note: If you have Amazon, Teach for America, or UAW/UMass benefits, skip this section; your eligibility is automatically verified on your dedicated booking page.
Your EAP details are entered during the appointment booking process. In the insurance section of the booking flow:
1) Insurance name: Use the dropdown to select your EAP. If you filtered by EAP plan in the provider directory, it may auto-populate here.
2) Member ID: Enter the insurance member ID associated with your EAP benefits.
3) EAP Auth Code: Enter your authorization code.
4) EAP Number of Visits: Enter the number of sessions your authorization code covers.
â ď¸ Important: EAP information must be entered before your first session. Grow Therapy cannot refund a session and recharge it to an EAP after the fact, with the exception of Cigna EAP claims within 30 days of the authorization start date. If your EAP information wasn't entered at the time of booking, your EAP benefits will only apply to future sessions.
Special instructions for specific EAPs
UnitedHealthcare/Optum EAP benefit holders: You'll need to enter an active UHC/Optum member ID associated with mental health benefits.
âCigna EAP benefit holders: Input your Cigna member ID. If you don't have a Cigna member ID, Grow Therapy can still bill your EAP. Please put your authorization code in this field.
What happens when your EAP sessions run out
After all your authorized EAP sessions are used, how your care continues depends on whether the same company provides both your EAP and your regular health insurance.
No additional insurance coverage: You can continue seeing your provider at their cash pay rate.
Same company for EAP and insurance (e.g., Optum EAP and Optum health insurance): Your health insurance will automatically take over billing after your EAP is exhausted. You'll be charged your regular patient responsibility under your insurance plan.
Different companies for EAP and insurance (e.g., Optum EAP and Aetna health insurance): You'll need to update your insurance information in your client portal once your EAP sessions are complete.
You can contact your EAP administrator at any time to check your remaining session count.
Frequently asked questions
Why do I need to provide payment information if my EAP covers sessions? A payment method on file is required to cover late-cancellation or missed-appointment fees. These fees may not be covered by your EAP or insurance. You can manage your billing and payment information in your client portal.
My EAP information was entered during booking, but my account is showing a copay. What should I do? This can happen when EAP information wasn't applied correctly during the booking flow. Because EAP benefits can't be updated self-service after booking, you'll need to contact billing support to have this corrected. Reach out to our Support Team and have your EAP authorization letter ready. Billing will need it to verify and update your coverage.
What if my EAP authorization code has been renewed or updated? If you've received a new authorization code for a new benefit period, contact our Support Team with your updated authorization letter so billing can apply the new benefits to your account.
How do I check how many EAP sessions I have left? If you have Amazon, Teach for America, or UAW/UMass benefits, you can view your remaining sessions in your Grow Therapy client portal. If you have Cigna, Evernorth, or UnitedHealthcare/Optum benefits, contact your EAP administrator directly to confirm your remaining authorized visits. Grow Therapy doesnât track session counts independently for these plans.
Can I use my EAP benefits for medication management sessions? EAP benefits cover only talk therapy sessions. They cannot be used for medication management, prescriptions, or psychiatric evaluations.
Can I use my EAP benefit for multiple providers at once? No. EAP benefits can only apply to sessions with one provider at a time. If you'd like to switch providers, please contact the Support Team to ensure your benefits can still be applied.