Finding the right provider is key to a successful therapeutic journey. This guide outlines the process of finding a provider using Grow Therapy, from starting your search on the homepage to booking your first appointment via the marketplace.

Grow Therapy makes connecting with licensed professionals who offer personalized support quick and easy. You can search for a provider based on your insurance, location, preferences, and needs using the Grow Therapy Marketplace. This generates a tailored list of options to help you find your perfect match.

To begin your search:

The next page will display a list of providers who match your criteria. Use the additional filters at the top of the page to narrow your search further. As you adjust your preferences, the list will automatically update to reflect your selections.

As you scroll through available providers, you can narrow your search by selecting specific specialty areas shown on the page.

Once you’ve narrowed your search, review individual provider profiles to learn more about their qualifications and practice. Clicking View Profile will open the provider's complete profile in a new tab. From there, you can scroll down or use the tabs to learn more about their experience, strengths, specialties, and other practice details.

Therapy is a valuable investment in your overall well-being, and understanding its cost is integral to your decision-making process. Here’s how the costs break down:

If you're paying out-of-pocket, the cost of therapy will vary depending on the therapist’s rates. You can find these listed in each therapist’s profile, so you’ll know what to expect upfront.

If you’re using insurance, the cost of therapy will depend on your plan’s benefits. Grow Therapy offers transparency around pricing, including a cost estimate tool to help you find therapists who accept your insurance and get an estimate of your out-of-pocket costs. More information on understanding insurance coverage is available here.

Look for a "Member Services" or "Customer Service" number on the back of your insurance card. When you contact your insurance, have your ID number, name, date of birth, and social security number ready to share.

Ask for a cost estimate for outpatient mental health services and provide the following information to the representative:

For clients located in California:
Facility Name: Grow Healthcare Group PC
Service Address: 99 S Almaden Blvd, Suite 600, San Jose, CA, 95113
NPI: 1154994846

For clients in all other states:
Facility Name: Grow Healthcare Group PA
Service address: 66 W Flagler St, Suite 900, Miami, FL, 33130
NPI: 1245845932

Once you’ve found the right provider, you can schedule your first appointment by selecting Book session in the upper right or by using the interactive availability calendar.

Next, you’ll be prompted to provide your contact information, insurance details, and payment information. You also must accept Grow Therapy's policies before confirming your appointment.

After booking your first appointment, you will receive an email confirmation with details on how to activate your client portal. The portal includes many helpful features to support your therapeutic journey, including a comprehensive appointment dashboard where you can view, reschedule, and cancel appointments.

For more information on scheduling appointments, click here.

What if I cannot find a time that works for me with my desired provider? - Try looking at future dates on the provider's calendar. Once you book an appointment with a provider, you can contact them using your Client Portal. Send them a message and inquire if an earlier time is possible with their schedule. Otherwise, you can use the filters to search for providers available within 72 hours.

What if I'm having trouble while inputting my insurance? - If you're having trouble inputting your insurance information, double-check that your name is spelled exactly as on your insurance card (including spaces, dashes, and apostrophes) and that your Member ID has no typos. You can always switch to cash pay if your insurance isn't accepted. You can learn more by visiting Understand your insurance coverage.

When will I be charged, and how much will it cost? - Grow Therapy does not charge your card on file until we hear back from your insurance company confirming the amount you are responsible for, typically 3-4 weeks after your appointment. If you're a self-pay client, you can expect a charge 2-3 days after your provider submits your session invoice. You should receive an email summarizing the charges the day before payment is collected.

What if I need to change my appointment time? - If you've booked a full-length appointment, are over 24 hours before the start time, and have accessed your Client Portal, you can independently reschedule it. Otherwise, feel free to reach out to your provider directly for help with adjusting your appointment time. Providers are not obligated to change appointment times with less than 24-hour notice, as indicated in Grow's cancellation policy.

If you have additional questions while searching for a provider: