Finding the right provider is key to a successful therapeutic journey. This guide outlines the process of finding a provider using Grow Therapy, from starting your search on the homepage to booking your first appointment via the marketplace.
Key Points
For assistance with finding or booking a provider, call the New Client Bookings team at (646) 687-9932.
Use the Grow Therapy Marketplace to find providers by state, insurance, specialty, and other preferences, with filters for session type, format, and treatment methods.
Explore provider profiles to learn about qualifications and specialties, and use ratings and reviews to help identify a good fit.
View self-pay rates on profiles or use the cost estimate tool for insurance-based pricing; contact your insurance provider for the most accurate coverage details.
Customize your search
Grow Therapy makes connecting with licensed professionals who offer personalized support quick and easy. You can search for a provider based on your insurance, location, preferences, and needs using the Grow Therapy Marketplace. This generates a tailored list of options to help you find your perfect match.
To begin your search:
Navigate to the provider search tool on Grow Therapy's homepage.
Use the toggle to choose between talk therapy and medication management, then select your state, insurance or self-pay preference, and any therapy needs or specialties you’re interested in.
Click Search once you've made your selections.
The next page will display a list of providers who match your criteria. Use the additional filters at the top of the page to narrow your search further. As you adjust your preferences, the list will automatically update to reflect your selections.
Additional filter options
Talk therapy or medication management
Talk therapy or medication management
This filter allows you to specify the type of support you’re seeking. Select “talk therapy” to connect with therapists who offer counseling and psychotherapy or “medication management” if you need providers who can prescribe and manage medication as part of your treatment plan. Click here to read more about which option is right for you.
Virtual or in-person
Virtual or in-person
This filter lets you select the most convenient therapy format, whether telehealth, in-person sessions, or a combination.
Specialties
Specialties
This filter helps you find providers based on their areas of expertise, such as anxiety, depression, trauma, or life transitions. It allows you to search for therapists with specialized training in the issues that matter most to you.
Treatment methods
Treatment methods
Use this filter to find therapists who utilize techniques that align with your preferences, such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), or other therapeutic approaches.
More filters
More filters
Use this tab to explore all available filters and narrow your search to find the provider that best fits your needs.
Review provider profiles
Once you’ve narrowed your search, review individual provider profiles to learn more about their qualifications and practice. Clicking View profile will open the provider's complete profile in a new tab. From there, you can scroll down or use the tabs to learn more about their experience, strengths, specialties, and other practice details.
Ratings and reviews
Utilizing ratings and reviews can be valuable to the decision-making process when searching for a provider. Provider ratings often reflect the experiences of other clients, giving you insight into factors like the provider's communication style and professionalism. While it's important to approach reviews with a critical eye, they can serve as a helpful guide in selecting a provider who aligns with your needs and makes you feel comfortable.
Learn more about provider ratings and reviews here.
Estimate the cost
Therapy is a valuable investment in your overall well-being, and understanding its cost is integral to your decision-making process. Here’s how the costs break down:
Self-pay rates
If you're paying out of pocket, the cost of therapy will vary depending on the therapist’s rates. You can find these listed in each therapist’s profile, so you'll know what to expect upfront.
Insurance coverage
If you're using insurance, the cost of therapy will depend on your plan's benefits. Grow Therapy offers transparency around pricing, including a cost estimate tool to help you find therapists who accept your insurance and get an estimate of your out-of-pocket costs. Refer to this article for answers to commonly asked questions about insurance coverage.
✨TIP: Contacting your insurance provider directly is the best way to get accurate information about your coverage. Click here for step-by-step instructions on how to verify your benefits.
Book an appointment
Once you've found the right provider, you can schedule your first appointment by selecting Book session in the upper right or by using the interactive availability calendar.
Next, you'll be prompted to provide your contact information, insurance details, and payment information. You also must accept Grow Therapy's policies before confirming your appointment.
After booking your first appointment, you will receive an email confirmation with details on how to activate your client portal. The portal includes many helpful features to support your therapeutic journey, including a comprehensive appointment dashboard where you can view, reschedule, and cancel appointments.
Frequently asked questions
What if I cannot find a time that works for me with my desired provider? Try looking at future dates on the provider's calendar. Once you book an appointment with a provider, you can contact them using your client portal. Send them a message and inquire if an earlier time is possible with their schedule. Otherwise, you can use the filters to search for providers available within 72 hours.
What if I'm having trouble while inputting my insurance? If you're having trouble inputting your insurance information, double-check that your name is spelled exactly as on your insurance card (including spaces, dashes, and apostrophes) and that your Member ID has no typos. You can always switch to cash pay if your insurance isn't accepted. Click here to learn more.
When will I be charged, and how much will it cost? Grow Therapy does not charge your card on file until we hear back from your insurance company confirming the amount you are responsible for, typically 3-4 weeks after your appointment. If you're a self-pay client, you can expect a charge 2-3 days after your provider submits your session invoice. You will receive an email summarizing the charges before payment is collected. Read about Grow Therapy's authorized charging practices here.
What if I need to change my appointment time? If you've booked a full-length appointment, are over 24 hours before the start time, and have activated your client portal, you can independently reschedule it. Otherwise, feel free to reach out to your provider directly for help with adjusting your appointment time. Providers are not obligated to change appointment times with less than 24-hour notice, as indicated in Grow's cancellation policy.
Additional resources
If you have additional questions while searching for a provider, please visit the Contact Us page. Grow Therapy's Help Widget is available in the bottom-right corner.
🌟 TIP: Finding a provider can feel daunting. These resources are here to make it as simple as possible. Interested in talking it through? Give us a call at (646) 687-9932, and our team will be happy to help you find the right provider.