Provider reviews can be a helpful tool for making an informed decision about your care. Reading others' experiences can help you better understand whether a therapist's expertise and personality align with your needs.
Key Takeaways
Provider ratings and reviews offer insight into expertise and personality.
Feedback is collected through surveys.
Reviews are moderated for privacy and content guidelines before posting.
Reviews are only shared with client consent.
Approved reviews appear on provider profiles.
What are provider ratings and reviews?
Provider ratings offer a quick snapshot of previous clients' experiences with a therapist or prescriber. These ratings and reviews are available in search results and individual provider profiles.
Grow Therapy provider ratings are based on a 5-star ⭐️ scale. If a provider has received ratings, their profile will display the average rating, the number of data points used to calculate the score, and the number of written reviews available.
A provider's average rating and available reviews can be influenced by several factors, including:
New to Grow Therapy: If a provider has been with Grow for less than four months and hasn't yet received a rating, their profile will display "New to Grow."
No ratings yet: If a provider has been with Grow for more than four months but hasn't been rated, their profile will show "No reviews yet."
No written reviews: If a provider has received ratings but no written reviews, their profile will only display the average rating score.
🌟 TIP: If a provider is new to Grow Therapy or hasn't received client reviews, don't worry—they are still highly qualified. You can review their qualifications and bio to assess whether they meet your needs.
How are ratings and reviews collected?
Clients receive a feedback survey after their first and fifth appointments. Written reviews are shared publicly only with the client's consent.
Before publishing, Grow Therapy's moderation team reviews all submissions to ensure they follow our Review Guidelines and Terms. This helps prevent the inclusion of protected health information (PHI), inappropriate language, or feedback unrelated to the provider.
If a rating is approved, it will be published to the provider's profile within a few business days. To view published reviews, scroll down the provider's profile page or click the "Reviews" tab.
Why do ratings and reviews matter?
Leaving a rating and review is incredibly valuable—your feedback plays a key role in supporting high-quality care. Reviews and ratings help by:
Providing insights that help therapists and clinical teams continuously improve care.
Offering reassurance and empowering new clients to make informed decisions.
Encouraging reflection, learning, and professional growth among providers.
Promoting transparency, building trust, and supporting a stronger care community.
How do I submit a rating or review?
After your first and fifth appointments with a provider, you'll receive a feedback survey via email, which will allow you to:
Select a star rating for the provider.
Leave a written review.
Check the consent box to share your review publicly on the provider's profile (if you leave the box unchecked, your comments will remain private).
Click here for step-by-step instructions on how to leave a rating and review.