Finding the right therapist can take time, and it's completely normal if the first provider you meet isn't the right fit. Grow Therapy is here to support you throughout your mental health journey, including offering the option to match with a new provider. This guide outlines the different ways you can request a rematch.

The Client Success Team is dedicated to supporting you throughout the rematching process. To speak with the team and get matched with a new provider, call (929) 502-2635. The Client Success Team is available from 8 AM to 7 PM ET, Monday through Friday.

After your first and fifth appointments with a provider, you'll receive a provider rating survey via email and in your client portal. These surveys help ensure you receive high-quality care. By submitting honest feedback, you can provide valuable insight into your experience and prompt the rematching process if needed.

If your first provider was not a good fit, you can indicate that in the survey. Clients who select "I want to find a new provider" will be connected with the Client Success Team. For more information on completing the provider rating survey, click here.

The Grow Therapy Marketplace gives you access to our full provider directory. Use the filters to refine your search, especially if you didn't apply them during your initial search. This can help you discover providers you may have missed. Click here for a step-by-step guide on how to apply filters and review provider profiles.

Once you find a provider who meets your needs, you can schedule a session using the standard booking process.