As cybersecurity and privacy become more important, many providers communicate with clients via email, phone, and fax, using platforms that offer encryption and HIPAA-compliant programs. If you're looking to implement these in your private practice but aren't sure where to start, the following recommendations might be helpful.
🌟 TIP: Grow's secure messaging tool is a great way to communicate with clients and send attachments at no additional cost. The team built the tool with HIPAA and other applicable privacy laws in mind from the start.
Secure calls and messaging
Google Workspace (Google Voice, Gmail, and more)
Google Workspace is HIPAA-compliant when used with a signed Business Associate Agreement (BAA). Covered services include Google Voice, Gmail, Calendar, Drive, Meet, and Chat, among others. You must sign a BAA with Google Workspace before using any of these services with protected health information (PHI). Note that free personal Gmail accounts are not eligible for a BAA and cannot be used in a HIPAA-compliant way. Google Workspace is a paid service that Grow will not provide.
You can learn more about Google's HIPAA Implementation and Workspace BAA through these resources:
RingRx
Despite the name, RingRx is not just for prescribers. This service can benefit any behavioral health provider looking for HIPAA-compliant phone communications. Pricing tiers are available to suit your practice's specific needs. The middle tier also includes web-based faxing services.
E-fax services
iFax
iFax is a HIPAA-verified fax provider that offers accessibility and the ability to import files from Google Drive, Dropbox, iCloud, and Box. You can also manage your fax services from the Android or iOS versions of the iFax app from your smartphone or tablet, among other convenient features.
SRFAX
SRFAX offers three HIPAA-compliant Healthcare plans. The most affordable plan suits providers who send and receive 500 pages or fewer per month. Services include email-to-fax/fax-to-email and live phone support during certain hours.