As cybersecurity and privacy become more important, many providers communicate with clients through email, phone, and fax platforms that offer encryption and HIPAA compliance programs. If you're looking to implement these in your private practice but are unsure where to start, the following recommendations might be useful.
🌟 TIP: Grow's secure messaging tool is a great way to communicate with clients and send attachments at no additional cost. The team built the tool with HIPAA and other applicable privacy laws in mind from the start.
Proton's comprehensive security offerings
One brand highly recommended for mental healthcare providers is Proton. Proton started as an encrypted email service but has since expanded to offer a range of services, providing you with the ultimate protection. There are numerous different tiers, starting with a free account. You can read more about Proton's HIPAA compliance here.
Proton Mail: Protects your communication with zero-access and end-to-end private encryption by default.
Proton Drive: Secures your files with encrypted cloud storage that gives you control of your data.
Proton VPN: Proton's VPN acts as your gateway to online freedom. Access blocked content and browse privately.
Proton Calendar: Your calendar is a record of your life. Keep it safe with an encrypted calendar.
Secure calls and texts
Google Voice
Google Voice through Google Workspace is HIPAA-compliant. You must sign a BAA with Google Workspace to ensure your communication is HIPAA-compliant. Google Workspace is a paid service that Grow will not provide.
You can learn more about Google's HIPAA Implementation and Workspace BAA through these resources:
RingRx
Despite the name, RingRx is not just for prescribers. This service can benefit any behavioral health provider looking for HIPAA-compliant phone communications. Pricing tiers are available to suit your practice's specific needs. The middle tier also includes web-based faxing services.
E-fax services
iFax
iFax is a HIPAA-verified fax provider that boasts accessibility and the ability to import files from Google Drive, Dropbox, iCloud, and Box. You can also manage your fax services from the Android or iOS versions of the iFax app from your smartphone or tablet, amongst other convenient features.
SRFAX
SRFAX offers three HIPAA-compliant Healthcare plans. The most affordable plan suits providers who send and receive 500 pages per month or fewer. Services include email to fax/fax to email and live phone support within certain hours.