Your client portal is where you manage your care at Grow Therapy. Once you've booked your first appointment, you can activate your portal to securely message your provider, join telehealth sessions, and access support resources.
Key Points
You can access the activation form anytime from the Grow Therapy homepage. Select Log in ➜ Clients ➜ Activate your account next to the "First time here?" prompt.
Use the same email address you used to book your appointment.
Your login method (email/password, Google, or Apple) is set at activation. Use the same method every time you log in.
Your verification code expires in five minutes. Check your spam folder if you don’t see it; the code may have been filtered there.
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Locate the account activation form
To activate your client portal from the Grow Therapy homepage:
Select Log in at the top right of your screen, then select Clients from the drop-down menu.
Select Activate your account next to the "First time here?" prompt.
From the activation form, create a login using an email and password, or continue with your Apple or Google account.
Choose your login method
Select the method you'll use every time you log in. You must use the same email address from your booking.
⚠️ Important: Whichever method you choose during activation is your login method going forward. If you activated with Google, use Sign in with Google every time. Don't attempt to log in with an email and password separately, as they won't be linked.
Activate using email and password
Activate using email and password
Enter your email address and create a password on the account creation page, then select Activate account.
A verification code will be emailed to your address. Promptly enter the 6-digit code in the "Verification code" field, then select Verify account. The verification code expires after five minutes.
You will automatically be signed in.
Activate using your Apple account
Activate using your Apple account
Select Sign in with Apple on the account creation page.
Enter the email address or phone number associated with your Apple account, then select Continue.
Enter your password and select Sign in, or use Sign In with Passkey to complete sign-in via your iCloud Keychain.
Activate using your Google account
Activate using your Google account
Select Sign in with Google on the account creation page.
Select the email account you used to book your appointment.
Select Continue to allow Grow Therapy to sign in using Google. You will be signed into your new client portal automatically.
Troubleshooting
I didn't receive my verification code
Check your spam or junk folder first, the code is often filtered there. If you still don’t see it after checking spam, confirm that the email address you’re using to activate is the same one you used when booking your appointment. Then select Send a new code to request another code.
Keep in mind that verification codes expire after five minutes, so you’ll need to enter it promptly once you receive it. If you’ve checked your spam folder, confirmed your email address, and you’re still not receiving the code after requesting it multiple times, please submit the account lockout form. Our Support Team will verify your identity and help you regain access to your account.
I'm locked out of my account
Account lockouts can happen for a few reasons, including a forgotten password, two-step verification issues, or other technical problems.
To get back in, submit the account lockout form and the Support Team will help you regain access. Before submitting, check your spam folder for account-related emails.
I used the wrong email when I booked
If you accidentally booked with a misspelled or incorrect email address, you won't be able to receive the activation link. Contact the Support Team so they can update the email on your booking before you attempt to activate.
Multiple people are using the same email address
Each client needs their own unique email address to have a separate portal and appointment history. If you and another person (such as a spouse or family member) are both seeing providers through Grow Therapy, each person should use a different email when booking. Contact the Support Team if you need help separating existing accounts.
I booked an appointment for my child using my own email
If you used a parent's or guardian's email to book for a minor, that email will control portal access and receive session-related communications. If you'd like to set up a separate email for your child's account, contact the Support Team for guidance.
I'm seeing duplicate accounts
If you appear to have two accounts (for example, if you booked under different emails or names), contact the Support Team. They can review your accounts and help consolidate the correct information.
I'm trying to log in with a different method than I used to activate
Your login method is set at activation. If you activated with Google, you'll need to use Sign in with Google each time. If you're unsure which method you used, try each option on the login screen, or contact the Support Team for confirmation.
Frequently asked questions
How do I use my client portal once it's set up? For a full overview of what you can do in your portal, including messaging your provider, joining sessions, and managing your account, refer to the client portal overview guide.
Can I change the email address I use to log in? Yes. You can request a one-time email change from the Account dashboard under the About Me tab. For any additional changes after that, contact the Support Team using the Help Widget in your client portal.
My child just turned 18 and needs their own account. What should we do? Once a client turns 18, they can set up their own independent portal using their own email address. Contact the Support Team to assist with transferring the account and ensure their history is correctly associated.
What if I see appointments in my portal that belong to someone else? This usually happens when multiple people used the same email address to book. Contact the Support Team. They can separate the accounts and make sure each person's information is kept private and accurate.
Why does my portal look different from what I expected? If you're not seeing your appointments or your portal appears empty, you may have activated under a different email than the one used to book. Try logging out and logging back in with your booking email. If that doesn't resolve it, contact the Support Team.