Skip to main content

Activate your client portal

Learn how to activate your client portal after booking your first appointment.

Updated over 2 weeks ago

Activating and using your client portal is crucial for managing your care with a Grow Therapy provider. Through it, you can easily and securely message your provider, join telehealth sessions, and access support resources.

Key Points


  • To set up a client portal, you need to first schedule an appointment.

  • After you schedule your first appointment, you'll get a link to activate your account. The link is shown on the booking confirmation page and also sent to the email you provided.

  • Once your portal is activated, you can update your preferred email address in your account settings.

  • If you see multiple providers during your journey with Grow Therapy, using the same email address to book appointments will keep all appointment information and care management in one portal.


Activate right after booking


If you're ready to get started immediately, you can activate your account as soon as you schedule your first appointment. Follow these steps to set up your account directly from the booking confirmation page:

  • Click Log in to your account.

Log in button on the booking confirmation page
  • Selecting this link will open the account activation form.

Form to create login credentials and activate your account
  • From here, you can create a login using a username and password or continue the verification process with Google if you have a Gmail account.


Activate later via email


If you prefer to set up your account later, you can use the activation link included in your appointment confirmation email.

🌟 TIP: If you no longer have your appointment confirmation email, you can activate your Client Portal by visiting this page. Look for the "First time here?" message and click on Activate your account to begin.

Follow these steps to activate your account from your email:

  • Open your confirmation email.

  • Click Prepare for my appointment.

Prepare for my appointment button in the confirmation email
  • This action will redirect you to the client login screen. To activate your account, select the "Activate your account" option next to the "First time here?" text.

First time client portal activation message
  • Follow the prompts to create your account.


Choose your login method


Please select the method you'll use to log in to your client portal from now on. With either method, you must use the email you used to book your initial appointment.

Log in using an email and password

  • Fill in the appropriate fields to create a login using an email and password on the account creation page.

  • Select Activate Account.

utton to submit the account creation form
  • A verification email will be sent to the email address you entered. This link will expire within one hour, so it's helpful to be logged into your email and ready to locate your verification email.

Verify your email address
  • Once you select the "Verify my account" option, your browser will open a new tab to confirm your email verification.

Email successfully verified client login
  • Great! You can now log in to your client portal.

Log in with Google

  • From the Create an account page, select the "Sign in with Google" option.

  • Select the email account you used to book your appointment.

  • You will be asked to permit Grow Therapy to sign in using Google.

  • Click Continue, and you will automatically be signed into your new client portal.

Sign in to Grow Therapy using Google


Troubleshooting


How do I use the portal?

A client portal overview guide is available here.

How do I change the email address I use for my portal?

Once you've created your client portal, you can request a one-time change to your login email from the Account dashboard under the About Me tab.

Did this answer your question?