Grow Therapy offers support at every stage of life, including childhood and adolescence. If you are a parent or guardian of a minor seeking mental health services, our platform makes it easy for you to help them get started with the care they need. This guide walks you through the steps to set up an account for a minor and how to transition it when they turn 18.
Schedule an appointment
Follow these steps to enroll a child or adolescent in therapy:
Use the Grow Therapy Marketplace to search for a therapist who fits your child's needs. For tips on using the search tool effectively, refer to this guide.
Once you've selected a provider and confirmed they work with your child's age group, choose your preferred appointment time and click Book session.
This action will open the appointment booking form. Under the "Client information" section, use the drop-down menu to indicate whether you are the parent/guardian or a legally authorized representative. Then, enter your child's information.
📌 Note: If your child doesn't have an email address or phone number, you may enter your own. This contact information will be used as the primary way Grow Therapy communicates with the client.
Add the insurance details, credit card information, and residential address.
Enter your contact information in the "Authorized consent" section to provide consent for care. If you are registering as a parent or guardian, check the box to indicate if custody is shared. If checked, additional fields will appear to collect the contact information of the other parent who shares legal responsibility for the child's care.
Review and check the required boxes to accept Grow Therapy's terms and policies. Read more about informed consent here.
Click Book now to confirm the session.
A confirmation message will appear, summarizing the appointment details. You'll also receive a confirmation email with a link to activate the minor's account.
Activate their account
Follow these steps to activate the minor's client portal:
Locate and open the confirmation email sent during booking.
Click Log in to your portal.
This action will open the client login page in a new browser window. If you do not already have a Grow Therapy account associated with the email address used, click Activate your account.
Fill in the required fields and click Activate account. Alternatively, you can click Continue with Google to sign in using your Google account. For a more detailed account setup guide, click here.
If you used your own email address and already have a Grow Therapy account, you can manage both accounts with a single login. Sign in with your existing credentials, then use the toggle in the bottom left corner to switch between account views.
Manage account access
Parent/guardian access
👤 Primary parents/guardians have full access to the client portal, which includes the ability to view and manage account details, appointments, and billing information.
👥 Secondary parents/guardians will receive email notifications about upcoming appointments, but do not have full access to the account. The secondary parent/guardian is the information provided under "Other parent/guardian" in the authorized consent portion during the booking process.
Transition at age 18
When your child turns 18, you can request that the account login credentials be updated to reflect their contact information, giving them full control of their therapy account moving forward. To begin this process, please contact Support.
Informed consent requirements
When booking your child's first therapy session, you'll be asked to review and agree to a series of consent checkboxes and complete an Informed Consent Form to confirm your approval for treatment.
If the client's parents are separated or share legal guardianship, it is essential that the other parent or legal guardian also provides consent. Any additional legally authorized representatives must submit their consent through the appropriate channels before therapy can begin.