Your client portal makes it easy to manage your billing preferences in one convenient place — whether you'd like to update your payment method or switch to cash payment for sessions not covered by your insurance.
Key Points
You can manage or update your billing preferences anytime through your client portal.
Clients with active, accepted insurance must use their benefits for eligible services.
If your provider doesn't accept your insurance, you can self-pay and request a superbill for possible reimbursement.
To switch to cash pay, remove your insurance information under Account → My Coverage in your client portal.
Using self-pay for out-of-network providers
Clients with active, accepted insurance coverage are required to use their benefits for eligible services. If you choose to see a provider who is out of network or does not accept your insurance, you may opt to self-pay for sessions, meaning you'll be responsible for covering the cost privately.
Grow Therapy will not bill your insurance for these visits; however, you may request a superbill to potentially seek reimbursement from your insurer directly. For answers to common questions about superbills, refer to this guide.
🌟 Tip: Learn how to update your insurance information and confirm whether your provider is in-network in this resource.
Switch to cash pay in the client portal
You can switch to cash pay at any time by completing the following steps:
Select Account from the sidebar navigation of your client portal.
In the My Coverage tab, you will see the name of your insurance company, which you entered during the booking process, along with your member ID. Select the Edit button next to your current coverage information.
Select the Trash icon to remove your insurance information.
Next, you'll be asked to acknowledge and confirm the changes. Select Yes, remove to continue.
Your My Coverage tab should now reflect the update to cash pay.
