If you've switched phone numbers, changed authenticator apps, or want to clean up your verification methods, this article walks you through removing a method from your account. Keep in mind that you'll need at least one verification method on file at all times — if the option to remove is grayed out, add a new method first, then return to remove the old one.
🌟TIP: Got a new phone or need to add a backup method? See Add a two-step verification method. To set up two-step verification for the first time, see Enable two-step verification. If you run into issues, visit our two-step verification troubleshooting guide.
Key Points
You must have at least one verification method on your account at all times. If the remove option is grayed out, it's because you only have one method on file — add a new one first, then remove the old one.
You'll need to verify your identity using your current method before making any changes to your security settings.
Removing a method does not disable two-step verification. To turn it off entirely, contact our Support Team.
Steps to remove a verification method
To remove a form of verification from your client portal dashboard:
Select Account from the left navigation menu.
Select the ⚙️Settings tab.
Select Edit. You will be asked to verify your account.
Once verified, you will see all the verification methods currently enabled for your account. Locate the verification method you wish to remove, then select the trash icon next to it.
Select Yes, remove to confirm.
A pop-up notification will appear at the bottom of the screen, confirming that the verification method was successfully removed.
Additional resources
Add a verification method
Add a phone number or authenticator app to your account. Add a two-step verification method.
Choose a default verification method
Switch your default identity verification method at any time. Select a default two-step verification method.
Troubleshoot
Resolve two-step verification issues and regain access to your account. Troubleshoot two-step verification.
Frequently asked questions
What if the remove option is grayed out? The remove option is grayed out when you only have one verification method on file. You must always have at least one method active. To remove your current method, first add a new one via Add a two-step verification method, then return here to remove the old one.
Does removing a method turn off two-step verification entirely? No. Two-step verification cannot be disabled through your account settings. If you'd like to turn it off completely, contact our Support Team for assistance.
Can I re-add a verification method after removing it? Yes. You can add a phone number or authenticator app at any time from Account → Settings. See Add a two-step verification method for instructions.
What if I've lost access to my verification method and can't get in to remove it? If you're locked out of your account, complete the lockout form to verify your identity and regain access.