If you need to contact your provider outside of a scheduled session, you can send them a secure message using the Grow Therapy mobile app. This article explains how to use the messaging feature to share updates, ask questions, and coordinate scheduling easily.
🛠️ Feature notice: The iOS app is not available to minors, clients with Kaiser insurance, or clients residing in Illinois or Nevada.
🚨Disclaimer: Grow Therapy messaging is not intended for emergencies. If you or someone you know is in crisis or needs immediate help, call 911 or +1 800-273-8255 to speak with a crisis counselor. Additional emergency resources are available at Emergency resources.
Key Points
The messaging feature is for non-urgent, non-emergency communication.
You can use it to share messages and files with your provider between sessions.
Providers typically respond within 1-2 business days. You'll receive a notification when a new message or reply arrives.
For questions about billing, insurance, and other non-clinical issues, please contact the Support Team.
Contact your provider
Follow these steps to contact your provider through the mobile app:
Tap Log in on the Grow Therapy mobile app on your iOS device.
Select your preferred login method from the options listed.
Tap the ☰ navigation menu in the top-left corner of your screen.
Select Provider messages.
The messaging feature will open. Type your message in the text field, then tap the ↑ send arrow to send your message.
To add an attachment, tap the ➕ attachment icon, and select the photo or file you'd like to send or take a photo by tapping Camera. Click the ↑ send arrow.
Additional resources
For a desktop walkthrough of this process, see Contact your provider.
Not sure whether to message your provider or our Support Team? See When to reach out to your provider versus the Support Team.