After clients schedule their first appointment with you, their details are saved to your provider profile as a client record, and you are associated with their client portal as a provider of care. This information and association lets you or the client schedule future appointments quickly and easily.
Schedule follow-ups as the provider
As the provider, you can schedule follow-up appointments in three ways: from the Clients dashboard, your Calendar view in the Appointments dashboard, and directly in Grow Telehealth.
Scheduling from the Clients dashboard
Select Clients from the sidebar navigation.
Select Schedule a follow-up in the upper right. Alternatively, a Schedule Client button will appear next to a client's name when their next appointment has yet to be scheduled.
In the prompt, select the date, time, location, and frequency of the follow-up appointment(s). Select Does not repeat from the 🔁 drop-down menu to create a stand-alone appointment.
Select Submit, and an "Appointment created" message will appear. Your follow-up appointment has been created. You and the client will receive email notifications with the newly scheduled appointment(s) times.
Scheduling from the Calendar View
Select Appointments from the sidebar navigation. Then, use the toggle at the top right of the screen to switch to Calendar View.
Select + Add in the upper right and select New appointment.
Make your desired selections for the date, time, location, and frequency of the follow-up appointment(s). Select Does not repeat from the 🔁 drop-down menu if you don't want to create recurring appointments. Alternatively, select an appointment time directly on the calendar and then adjust the appointment details on the prompt.
Select Submit, and the appointment will populate on your calendar. You and the client will receive an email notification with the newly scheduled appointment(s) times.
Scheduling from Grow Telehealth
To schedule follow-up appointments during a session with a client using Grow Telehealth:
Select the Client Information icon in the navigation bar at the bottom of your browser. A pop-out menu with the client's information will appear on the right.
Select the Appointments tab to review the client's upcoming appointments.
To schedule a follow-up, select Add appointment. Then, select the desired date, time, location, and frequency of the follow-up appointment(s).
Confirm your choices by selecting Add appointment. A confirmation message will appear below the pop-out menu.
Learn more about managing appointments during telehealth sessions in this article.
Schedule follow-ups as the client
Clients can schedule follow-up appointments with you from their Client Portal and their unique follow-up link, which is available in the provider dashboard. Below are instructions on how to locate your clients' unique follow-up links. You can send the links via messenger or your preferred method of contact.
Select Dashboard from the sidebar navigation.
Locate the "Your Practice" section in the lower right.
Select or search for your client's name and select the Copy link button. The link is now available on your clipboard to copy into a message for your client. Each link is unique to the client and will remain constant throughout your care with them. Therefore, you won't need to send the link each time.
When this link is accessed, the client will see a preview of available times on your calendar. Their information is pre-filled, and once they book an appointment, you should see the appointment populate in your Appointments dashboard. You and the client will also receive an email confirmation with the appointment details.
