What is Grow Therapy telehealth? - Grow Therapy Telehealth allows providers to meet with clients remotely for a session securely and easily using their computer's microphone and camera. It seamlessly integrates with your Grow Therapy provider portal, including your appointments, client records, and client communications, enabling your practices to save time and improve the client experience.

Is Grow Therapy Telehealth required? - At Grow, we want to provide a secure, stress-free end-to-end care experience for both clients and providers. To ensure this, we ask that all Grow telehealth appointments be conducted on the Grow platform whenever possible. If you need a specific video platform for your practice tailored to various modalities or to support individuals with disabilities, please contact Support to explore your options.

What are the benefits of Grow Therapy Telehealth? - Grow Therapy Telehealth provides various immediate benefits, including:

How much does Grow Therapy Telehealth cost? - It is available to all providers and their clients at no additional cost.

Is Grow Therapy Telehealth secure? - Grow Therapy Telehealth was built to comply with HIPAA's requirements. The team built the tool with HIPAA and applicable privacy law compliance in mind from the start.

How does informed consent work for Grow Therapy Telehealth? - All clients provide informed consent for telehealth services when booking their first appointment, specifically when they confirm they've reviewed and accepted the practice policies associated with accessing care via Grow Therapy.

Are telehealth sessions recorded and stored? - No. Grow Therapy Telehealth sessions aren't recorded or stored.

How do I explain Grow Telehealth to a client? - Grow Telehealth is a way for clients and providers to conduct virtual appointments securely. Clients can access this platform through the links sent to them in the appointment confirmation email/reminders, the calendar invite, or through their Client Portal. When they click a link, they'll enter their name and then enter into the secured waiting room, where you'll admit them when you're ready.

What is the experience like for my clients? - Your clients can access the link to their secure session via their automatic appointment confirmation email and reminders, the calendar invite, or through their Client Portal. You can also copy a client's session link from their appointment details if you need to send the link manually. When clients select their invite link, they must enter their name before being admitted to your secure waiting room. You will be notified that a client has joined, and you can admit them when you are ready.

Will my clients have to install or download anything to join a session? - No. Your clients can join the session directly via a browser on their device by clicking their appointment link.

Can additional people join individual sessions? - Yes. If a client would like a partner or family member to attend one of their sessions, they can forward the confirmation or reminder email to them or add them to the calendar invite. The additional guest(s) can click the link and enter their information to join the session like the client normally would.
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How do I send the link to my clients? - Your clients can access the link to their secure session via their automatic appointment confirmation email and reminders, the calendar invite, or through their Client Portal. If you want to send them a link directly, navigate to the appointment details page. From here, you will see the session link beginning with telehealth.growtherapy.com/[unique-link], and you can click the 'copy' icon to send this directly to the client.

Does Grow Therapy Telehealth offer closed captioning? - Closed captioning is not currently supported. Grow partners with Cyracom to offer access to 35+ languages via telehealth, including certified American Sign Language (ASL) interpreters.
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If you need a specific video platform for your practice, such as one tailored to various modalities or to support individuals with disabilities, please contact Support to explore your options.

Which browsers are supported? Google Chrome is recommended; however, the service should also work on the latest versions of Mozilla Firefox, Safari, and Microsoft Edge.

How do I set up my meeting room? - Setup is minimal and very straightforward. Your meeting room and each client's URL are automatically created for you. The only one-time setup you need to do is allow your browser access to your video and microphone, which you will be prompted to do the first time you access your meeting room. To access your meeting room anytime, select the Join Your Meeting Room option in the Your Practice section of your Dashboard. Once in your meeting room, select the Allow option in the browser prompt.

How do I join a session? Do I need to log in? - Because your meeting room is integrated into Grow Therapy, the only logging-in you'll need to do is into your Grow Therapy portal here, exactly like you do today. This ensures you are the only person with provider-level access to your meeting room, allowing you to manage your waiting room and conduct your secure sessions.
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From your Provider Portal dashboard, click on your meeting room link or select the client link within the appointment details. It's important to remember that each client is associated with a unique link.

Can I change my background? - Yes. To change your background, select the settings gear ⚙️ in the top-right of the waiting or meeting room > select the Background tab > select the desired background setting > close the menu.

Can I upload a custom virtual background? - Currently, providers and clients will have a set list of backgrounds from which they can choose. At this time, we don't have plans to enable the upload of images for virtual backgrounds.

How do I know a client is in my waiting room? - You should receive an email if a client is in your waiting room for over a minute and hasn't been let in. You should also receive a text if a client is in your waiting room for 5+ minutes.

What happens when a client joins the session? - When a client joins a session, you will be notified via a message in the bottom left of your meeting room screen. Select the View option on this message to open the client queue to admit or remove clients from your waiting room. If the message disappears, select the Clients () Waiting button at the bottom-left instead.

What do I do at the end of the session? - At the end of the session, click Complete Session in the bottom right corner. This will track that the session is complete, remove the client from the current session, and return you to your main meeting room for your next appointment.

What should I do after a session? - After a session ends, you should submit your notes and invoice. You can locate the completed session in the Unsubmitted tab of your Appointments dashboard. Selecting the appointment will open up an overview of the appointment details, including the client details, when the appointment was scheduled, and the actual length of the appointment.

Meanwhile, selecting the Submit Invoice button will prompt you to fill out your notes, confirm the appointment details, and submit the invoice for billing.