Screensharing allows you to reference a resource live with your client. To screen share using Grow Telehealth, please review the following guide.

🌟 TIP: Grow recommends Google Chrome for all providers as it supports the most functionality and enables the most feature-rich experience.

Share your screen

Can I share a window with my client on Grow Telehealth?

Yes, you can! Sharing a screen is available on a desktop. For the best experience, we recommend using the Chrome browser. Mobile users can view a shared screen but cannot share their own. To share your screen, select the Share Screenbutton from the telehealth toolbar.

A prompt will allow you to select a specific tab, window, or your entire screen. Audio sharing is only available when sharing a single tab in Chrome.

Share your audio

Can I share audio when screen sharing on Telehealth? - Yes, you can if you are sharing a specific tab in Chrome. Firefox and Safari do not support individual tab sharing, so they do not offer audio sharing. To share your audio, ensure the "Allow share tab audio" option is enabled in the sharing prompt.

Can I mute myself while sharing a tab with audio on Telehealth?

Yes, if you turn on screen sharing for a tab with audio, your audio will continue playing even if you mute yourself.

What if I have another tab playing audio or another application (i.e., Spotify)? Will that audio be shared?

No, only the audio from the tab you share will be shared with the other participants.

Move between tabs with picture-in-picture

What happens if I leave the telehealth tab?

You'll be prompted to enable picture-in-picture (PiP) mode, which allows you to seamlessly switch to different tabs without losing sight of your client's video. Once accepted, your client's video will overlay on the current tab, as in the example below.

You can select the video view of the client directly and move the preview around the screen if necessary.

Can I switch between tabs?

Yes! Chrome currently supports switching screenshare between tabs. Toggle to the new tab and select "Share this tab instead" at the top of the browser.

Which browsers support picture-in-picture?

Chrome is the recommended browser for all Grow Therapy providers, offering the best experience. However, some elements of PiP are available to users of other popular browsers.

	Chrome	Mozilla Firefox	Microsoft Edge	Safari
PiP Support	✅	❌	✅	✅
PiP on a shared tab	✅	❌	✅	✅
PiP moving between tabs	✅	❌	✅	❌

Document in a separate tab during a session using PiP

If your browser supports PiP, you can begin clinical documentation during the session in a separate tab. To document concurrently while in session:

Access the tab with your Provider Portal or open a new one to activate picture-in-picture. A preview of your client's video will overlay on the new tab.
Next, click here to navigate to your Calendar view.
Hover over the appointment to initiate an invoice by selecting Create Invoice.