Grow Telehealth allows providers to meet with clients remotely while seamlessly integrating with your Grow Therapy provider portal. More information on Grow Telehealth is available in this overview article.
To screen share using Grow Telehealth, please review the following.
TIP: Grow recommends Google Chrome for all providers as it supports the most functionality and enables the most feature-rich experience.
Share your screen
Can I share a window on Telehealth? Yes, you can! Sharing a screen is available on a desktop. The Chrome browser is recommended for the best experience. Mobile users can view a shared screen but cannot share their own. To share your screen, select the Share Screen
button from the telehealth toolbar.
A prompt will allow you to select a specific tab, window, or your entire screen. Audio sharing is only available when sharing a single tab in Chrome.
Share your audio
Can I share audio when screen sharing on Telehealth? - Yes, you can if you are sharing a specific tab in Chrome. Firefox and Safari do not support individual tab sharing, so there is no support for audio sharing. To share your audio, ensure the "Allow share tab audio" option is enabled in the sharing prompt.
Can I mute myself while sharing a tab with audio on Telehealth? - Yes, if you turn on screen sharing for a tab with audio, your audio will continue playing even if you mute yourself.
What if I have another tab playing audio or another application (i.e., Spotify)? Will that audio be shared? - No, only the audio from the tab you share will be shared with the other participants.
Move between tabs with picture-in-picture
What happens if I leave the telehealth tab? - You'll be prompted to enable picture-in-picture (PiP) mode, which allows you to seamlessly switch to different tabs without losing sight of your client's video. Once accepted, your client's video will overlay on the current tab, as in the example below.
Which browsers support picture-in-picture? - Chrome is the recommended browser for all Grow Therapy providers and offers the best experience. However, some elements of PiP are available to users of other popular browsers.
| Chrome | Mozilla Firefox | Microsoft Edge | Safari |
PiP Support | ✅ | ❌ | ✅ | ✅ |
PiP on a shared tab | ✅ | ❌ | ✅ | ✅ |
PiP moving between tabs | ✅ | ❌ | ✅ | ❌ |
Document in a separate tab during a session using PiP
If your browser supports PiP, you can begin clinical documentation during the session in a separate tab. To document concurrently while in session:
Access the tab with your Provider Portal or open a new one to activate picture-in-picture. A preview of your client's video will overlay on the new tab.
Next, navigate to Clients via the sidebar navigation.
Search and select the client's name to bring up their chart. Ensure the Overview tab is selected beneath the client's name.
Locate the date of the active session in the "Timeline" section and select Start invoice to begin the documentation process. Adjust the size of your client's video preview as needed to access all documentation features.
