Chat using telehealth

Learn how to chat with clients while using Grow Telehealth for appointments.

Updated over a week ago

Grow Telehealth allows providers to meet with clients remotely while seamlessly integrating with your Grow Therapy provider portal. More information on Grow Telehealth is available in this overview article.

To chat while using Grow Telehealth, please review the following.


Frequently asked questions


Which clients can I message in chat on telehealth? - You can message clients in your waiting room or that you’ve accepted into a session.


Will my clients be able to see chats after the session? - No, messages exchanged during the session will not be saved for clients or providers to review.

Will I be able to see messages after the session? - No, messages exchanged during the session will not be saved for clients or providers to review after the session.

Can I send attachments via chat? - No, you cannot.

Can I send hyperlinks via chat? - Yes, you can send secure links (start with https://) via chat. All hyperlinks will open a new tab.


Waiting room chat


To chat with a client in your waiting room, select the Chat button from the telehealth toolbar. You can quickly select a prewritten response, such as "Be right there!" or create a custom message. A client in the waiting room can also send you messages while they wait, as shown in the example below.

Waiting Room Chat


Session chat


To chat with a client during a session, select the Chat button from the telehealth toolbar to open the chat sidebar, as shown in the example below.

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