Grow Telehealth allows providers to meet with clients remotely while seamlessly integrating with your Grow Therapy provider portal. For more information on Grow Telehealth, please refer to this overview article.

To chat while using Grow Telehealth, please review the following.

Which clients can I message in chat on telehealth? - You can message clients in your waiting room or clients that you’ve accepted into a session.

​Will my clients be able to see chats after the session? - No, messages exchanged during the session will not be saved for clients or providers to review.
​

Will I be able to see messages after the session? - No, messages exchanged during the session will not be saved for clients or providers to review after the session.
​

Can I send attachments via chat? - No, attachments are not available in the telehealth chat. You can send attachments using the portal messaging if needed.
​

Can I send hyperlinks via chat? - Yes, you can send secure links (start with https://) via chat. All hyperlinks will open in a new tab.

To chat with a client in your waiting room, select the Chat button from the telehealth toolbar. You can quickly select a prewritten response, such as "Be right there!" or create a custom message. A client in the waiting room can also send you messages while they wait, as shown in the example below.

To chat with a client during a session, select the Chat button from the telehealth toolbar to open the chat sidebar, as shown in the example below.