While your scheduling preferences determine your overall availability, there are often specific recurring events, such as lunch, or one-off events, like a day off or a holiday, that you will want to block on your calendar to prevent client bookings. You can do this quickly and easily via your connected calendar.
Supported calendar services
Grow Therapy currently supports calendar syncing with the following:
Google Calendar
iCloud Calendar
Microsoft/Office 365
Exchange
Outlook.com
Navigate to the Manage Availability section of your profile settings in Grow Therapy to review your synced calendar provider and its status.
Access your synced calendar
To access your synced calendar, navigate to it directly via your web browser or app. If you aren't sure which account is connected to Grow Therapy:
Click here or select Appointments from the sidebar navigation.
Next, select Manage Availability in the top right.
Locate the details (e.g., email address) associated with your primary calendar.
Block off time with external events
You can block off specific recurring or one-off events, such as a lunch or a day off, without changing your overall scheduling preferences. To do so:
Navigate to your external calendar and add an event.
Make sure the event is marked or shown as Busy. An event marked "Busy" cannot be booked over. An event marked "Free" allows other events, such as a client appointment, to be booked simultaneously.
Note: You must manually block time on your calendar for any time off, including commonly observed holidays, as your availability will not automatically adjust for these dates. Be sure to update your calendar according to your personal schedule to ensure clients cannot book sessions during your unavailable times.
Confirm your changes
Check the appointments view in your portal to confirm that the "Busy" synced calendar event(s) you created successfully blocked off the desired time(s).
Click here or navigate to Appointments and switch to the Calendar view via the toggle in the upper right. You should see your event(s) blocked off during the selected period(s) with"Synced calendar events."
Preview your booking page
Event blocks are also reflected on the calendar shown to clients via your follow-up or new client scheduling link. To preview the client experience:
Click here or select Dashboard from the sidebar navigation.
Locate the "Your Practice" section and select View my profile.
To continue the process and preview the booking intake flow, select any available appointment time and select the Book session button.
Note: The event titles you've created do not appear to clients, and the times will not appear as available for booking.
