In Grow Therapy, you can indicate your availability so that existing and prospective clients can request convenient appointments that align with your preferred workflow and schedule. These scheduling preferences included:
General Availability, such as 9 AM to 5 PM Monday through Friday
Services Offered, such as In-Person or Virtual
Appointment Lengths by session type, such as initial versus follow-up
Start time increments, such as every 15, 30, or 60 minutes
Any appointments on your calendar will block those times from appearing available to other clients to prevent double booking.
Note: Provider schedules are consistent with each day following the same availability by default. However, you can set a different schedule for each day. Please follow the appropriate steps to implement the best schedule for you.
Use a consistent daily schedule
To set or update a schedule that is consistent across all working days:
Select your name in the bottom left corner, and click Edit Profile.
Next, select the Scheduling option. To confirm you are using a consistent daily schedule, which is the default, ensure that the "Set different hours for each day" option appears in the "Available Hours" section. If it doesn't, you currently use a different schedule for each working day and must select the Apply same hours to all days option to switch schedule types.
Update the desired availability settings, scroll down, and Save.
Note: If you do not accept in-person clients according to your Profile - Basic Information settings, the "In Person" and "Virtual" checkboxes won't appear.
Use a variable daily schedule
To set or update a schedule that is different across all working days:
Select your name in the bottom left corner, and click Edit Profile.
Next, select the Scheduling option. To confirm you use a variable schedule, ensure that the "Apply same hours to all days" option appears in the "Available Hours" section. If it doesn't, you currently use the same schedule for each working day and must select the Set different hours for each day option to switch schedule types.
Update the desired availability settings, scroll down, and Save.
Note: If you do not accept in-person clients according to your Profile - Basic Information settings, the "In Person" and "Virtual" checkboxes won't appear.
Update appointment details
To update the details of appointments booked on your schedule, such as the default appointment length and your starting time increments:
Select your name in the bottom left corner, and click Edit Profile.
Next, select the Scheduling option.
Locate the Appointment Details section. From here, you can make the following changes:
Initial Length: This is the default duration of your first appointment with a client.
Follow-Up Length: This is the default duration of all appointments with your client after their first appointment, sometimes referred to as an intake.
Start Time Increments: This is the cadence at which appointments will be available on your schedule. This increment, combined with your overall hours of availability, determines the number of appointment slots your clients can choose from in a given working day. For example:
If you choose 60 minutes (on the hour), have 45-minute intake slots, and have availability from 3 PM to 5 PM, then clients will only see 3 PM and 4 PM as appointment options.
If you choose 30 minutes (the default), have 45-minute intake slots, and have availability from 3 PM to 5 PM, then clients will only see 3 PM, 3:30 PM, and 4 PM as appointment options.
If you choose 15 minutes (quarterly), have 45-minute intake slots, and have availability from 3 PM to 5 PM, then clients will see 3 PM, 3:15 PM, 3:30 PM, 3:45 PM, 4 PM, and 4:15 PM as appointment options.
Update the desired appointment detail settings, scroll down, and Save.
