Your scheduling preferences determine your availability, but you can easily block recurring events like lunch or one-off events, such as days off or holidays, in your Grow calendar settings to prevent client bookings during those times.
Before you begin
To create and complete your provider profile, you must sync an external calendar with Grow Therapy. However, if you prefer to customize your schedule from your Grow Therapy calendar, you can manage your availability and create out of office blocks. Clients do not have visibility into your events; they will only see what times you are available for appointments.
Block time with out of office blocks
You can create out of office blocks to indicate times you are not available and do not want clients booking appointments during your established office hours. You can establish blocks for one-time events such as personal appointments, recurring events like daily lunches, or out of office periods such as vacations.
One-off events
To create out of office blocks for a one-off event:
You can select a time by clicking directly on your calendar. Alternatively, you can select + Add > Out of office in the upper right.
In the pop-up menu, select the Out of office tab. Next, give the block an optional title, confirm the date and time, and ensure 'Does not repeat' is selected from the drop-down menu. Finally, select Submit.
The event should now populate your calendar as a grey out of office block. Clients cannot book within this timeframe.
All-day and multi-day events
🌟 TIP: Prefer video? Click here for a step-by-step guide on creating out-of-office events.
To create an all-day event, complete the steps outlined above and check the box next to the "All day" indicator below the event's date. It's helpful to include an out of office message. If a client messages you while you are out of office, they will receive this automated message. If you leave this input empty, no message will be sent.
Edit an out-of-office block
To edit an out of office block:
Visit your calendar.
Select the out of office block you wish to edit.
Select Edit in the pop-out menu. Make the necessary adjustments and select Save Changes.
Remove an out-of-office block
To remove an out of office block:
Visit your calendar.
Select the out of office block you need to remove to view its details.
Select Remove from calendar in the pop-out menu.
Preview your booking page
You are strongly encouraged to review your booking page before leaving the office to ensure that any adjustments are reflected correctly. To preview your booking page:
Select the Dashboard option from the sidebar navigation.
Locate the "Your practice" section and ensure the New clients option is selected.
Click the Copy Link button next to your unique new client booking link.
Paste this link into a new tab to preview your booking page. From here, compare this tab side-by-side with a view of your Grow Calendar.
