The Grow Therapy calendar allows you to manage your appointments and block unavailable times, including out-of-office messaging. The calendar is integral to your practice, so it's crucial to familiarize yourself with the various features.
How to access your calendar
Your calendar is available via the Appointments dashboard. The toggle in the upper right lets you switch between the calendar view and the alternate list view.
How to filter your calendar
By filtering your calendar, you can customize the view of your upcoming appointments. You can locate your current view setting(s) above the calendar, next to the Manage Availability button. Select your preferred view by selecting Day, Week, Work Week, or Month from the drop-down menu, as shown below.
How to review your calendar events
Events on your Grow Therapy calendar are color-coded to distinguish different types of calendar events. More details are provided below.
Dark purple: intake appointment
Dark purple: intake appointment
When a client schedules with you for the first time, the appointment is dark purple to indicate it's an intake session.
(Reserved) pending appointment
(Reserved) pending appointment
When you reserve an appointment time for a client new to your Grow practice, the session block is marked with a pending status. Once the client confirms, the appointment will change to a dark purple intake.
Lavender: follow-up appointment
Lavender: follow-up appointment
Any follow-up sessions with clients are colored lavender.
Synced calendar event
Synced calendar event
All events on your synced calendar are shown as "synced calendar events." This helps ensure you remain aware of all your Grow Therapy appointment bookings while preventing unwanted double bookings. Any appointments or events on the synced calendar will appear unavailable on your Grow Therapy calendar.
Red: scheduling conflicts
Red: scheduling conflicts
You may notice appointments highlighted in red. This means there is a scheduling overlap that needs your attention.
Dark gray: out of office time
Dark gray: out of office time
This is time outside of your selected scheduling preferences or time you've manually marked as unavailable by adding an out of office block. While clients see this as "unavailable" on their end, you, as the provider, can schedule during these times if needed.
White: available time
White: available time
This time is within your selected scheduling preferences and is listed as "available" for clients scheduling from their end.
How to add appointments to your calendar
Select + Add in the upper right and select New Appointment.
Make your desired selections for the date, time, location, and frequency of the follow-up appointment(s). Select Does not repeat from the 🔁 drop-down menu if you don't want to create recurring appointments. Alternatively, select an appointment time directly on the calendar and then adjust the appointment details via the prompt.
Select Schedule, and the appointment will populate on your calendar. You and the client will receive an email notification with the newly scheduled appointment(s) times.
How to add an out of office block to your calendar
If you'd like to include times of unavailability in your calendar, you can add busy blocks directly to your Grow calendar to prevent clients from booking during these times.
To add an out of office block to your calendar:
Navigate to the Calendar view.
Select + Add in the upper right and select Out of office.
Select the time, repetition, and optional title of your out of office block. Select repeat 🔁 if you want to create a recurring block, such as a lunch, during the same day and time.
If you'd like to review all options for blocking times on your calendar, please see this additional resource.
How to edit events on your calendar
To edit an appointment via the calendar view:
Navigate to Appointments via the sidebar navigation.
Switch to the Calendar View using the toggle on the top-right of the screen.
Select the appointment you want to edit to open the appointment details sidebar and select the Edit Appointment button.
Make the desired changes to the date and or time and select Save Changes.
If this appointment is in a recurring set, you will be prompted to edit "Only this event" or "This and all following events."
You and the client will receive an email confirming the new appointment time.
Edit an existing out of office block on your calendar
To edit existing out of office blocks, also known as busy blocks, on your calendar:
Visit your Calendar.
Select the out of office block you need to edit to view its details.
On the pop-out menu, make the desired changes and Save Changes.
Remove out of office blocks from your calendar
To remove out of office blocks from your calendar:
Visit your Calendar.
Select the out of office block you need to remove to view its details.
On the pop-out menu, select the Remove from Calendar button.
How to cancel an appointment
To cancel an appointment directly from your calendar:
Visit your Calendar.
Select the appointment you'd like to cancel to open the appointment details.
Select Cancel Appointment from the pop-out menu in the details view. A separate tab will open to a form that documents the reasons for the cancellation.
A confirmation screen will populate with the appointment details. You and the client will receive an email notification about the cancellation.
Depending on the reason for the cancellation, the client may receive an email with a link to reschedule a session with you directly.
How to resolve a calendar conflict
If calendar events overlap, you'll notice the Resolve Conflicts button appears near the top right corner of the calendar. A red overlay indicates which appointment needs to be resolved.
When you select the Resolve Conflicts button, a pop-up menu will show you which appointments conflict and for what times. Hover over the ⓘ information icon to learn what's causing the warning message.
This warning button will disappear once you have adjusted these conflicts.
Troubleshooting
Can I change the appointment type once it's scheduled?
No. The appointment type(s) displayed on the calendar cannot be changed. For example, suppose a client cancels their intake appointment instead of rescheduling it. In that case, you can always bill and document for an intake appointment even if the calendar displays the appointment in lavender as a follow-up.
I have an emergency and need to cancel my appointments in bulk.
If you are experiencing an emergency, you can cancel your appointments in bulk through the cancellation workflow.
Navigate to your Appointments tab in the sidebar menu.
Select the first appointment you need to cancel. Proceed to cancel the appointment as you would normally. A separate tab will open to confirm your cancellation.
Select "I have an emergency" from the first drop-down menu, then select the number of appointments you'd like to cancel from the subsequent menu.
Next, add an optional personalized note for your clients that will be visible in their cancellation emails.
On the next screen, you will receive a confirmation that your referrals have been turned off and that a grey busy block has populated your Grow calendar for the timeframe you selected.