Zocdoc is an excellent resource for boosting referrals and growing a practice. Grow Therapy's partnership with Zocdoc allows us to create and manage a brand-new account for each provider on the Grow Therapy platform. That being said, many questions exist about how Zocdoc profiles are created and managed. Below are answers to frequent questions about the Grow Therapy and Zocdoc partnership.
Key Points
Grow does not create profiles on Zocdoc without a provider's permission. You can find this information in section 4.6 of your Provider Agreement.
When a provider agrees to create and use a Grow-managed Zocdoc profile, Grow covers the cost and offers reception services to help providers field inquiries and bookings sourced from the service.
Providers can request to opt out of the Grow program and take back their Zocdoc costs and reception responsibilities at any time.
Frequently Asked Questions
Using Zocdoc profiles
Can you use the Zocdoc profile I already have? No. You'll need a new profile using the information tied to your Grow Therapy private practice. Grow does not create profiles in Zocdoc without a provider's permission.
Is a Grow-managed Zocdoc profile required? No. However, we highly recommend utilizing this resource, as many new referrals come through Zocdoc. Additionally, the Grow team helps manage these inquiries and bookings from Grow-managed Zocdoc profiles on your behalf because quick, real-time responses make a huge difference for people looking for an appointment.
How do I opt out of a Grow-managed Zocdoc profile? If you'd rather not have a Grow-managed Zocdoc page, please complete this process so we can deactivate your account and pause these marketing efforts. Please note that Grow will not reimburse any costs incurred for a self-managed Zocdoc profile.
Can I access the profile or have the username and password? - As part of our partnership with Zocdoc, we manage your profile, so you don't have to! Grow Therapy Support agents do not have access to your Zocdoc login credentials. However, you can request changes to your profile through this process.
Creating a Grow-managed Zocdoc profile
Where does Grow Therapy get my information? Each site/directory we list you on utilizes the information listed in your Grow profile. Your specialties, availability, and bio are referenced as our team creates your Zocdoc profile. If you update your Grow profile, such as new insurances or a new picture, we'll be sure to update this on your Zocdoc profile within 1-2 weeks.
How long will it take? After creating your Grow profile, the Zocdoc team will begin creating and optimizing your new profile. This process should take around 3-4 weeks.
Managing your Zocdoc profile information
Why is there a different location listed on my profile? By including a location on your Zocdoc profile, we can bring more clients to your page. In your state, there are cities with a strong need for providers like yourself. Although this may not be your specific city or near your private practice's physical location, listing an area of high need is an excellent strategy for increasing client traffic to your page, as our partnership is based on virtual appointments.
What does it mean when you "optimize" my account? When optimizing your account, we add information, such as your specialties and location, that increases your chances of appearing in a search result. This process is often called SEO (search engine optimization) or SEM (search engine marketing) and describes intentional efforts to boost traffic to your profile.
Can I change my profile information? Yes. Changes you make to your Grow profile are actively shared with the Zocdoc team and should be reflected in 1-2 weeks on your Zocdoc profile (e.g., profile picture, accepted insurances). Any changes you'd like to see on your Zocdoc profile that aren't possible on your Grow profile can be submitted using this process. These updates should be reflected in your Zocdoc profile in a week or so.
Understanding Zocdoc appointment bookings
Why are Zocdoc appointments booked as pending? Initially, Zocdoc appointments are booked as "holds" while we wait for these clients to provide their insurance and payment information. Once the client provides all necessary information, the appointment will no longer have a "pending" status. The appointment will be removed from your calendar if the patient does not provide this information within 48 hours or 24.5 hours before the intake session.
What happens if I'm unavailable to take a referral? If a provider is unavailable based on what the client wants or needs and therefore cannot be booked, we help the client find care by offering to book them with a different provider in the Grow network.
Request directory updates
Grow does not create profiles without a provider's permission. If you want to request a change to your directory pages or profiles, please:
Log into your Provider portal.
Select the Help Widget in the bottom right.
Select the "Send us a message" option.
Input "Update my directory information" into the message and send.
Follow the prompts to submit the desired updates.
The Grow Therapy team will now attempt to make those edits for you but may need to contact you to confirm additional information.
Additional Questions
If you have any other questions, please don't hesitate to contact the Support Team by using the help widget in your provider portal.