Keeping your insurance information up to date in your client portal helps avoid claim denials, unexpected costs, and billing delays, so your care experience stays as smooth as possible.
Key Points
You can update and verify your insurance information directly in your client dashboard by navigating to Account → My coverage → Edit, entering your new details, verifying coverage, and saving the changes.
Your updated insurance will apply to all future appointments.
If a new plan isn’t accepted by a booked provider, you may need to switch to cash pay or cancel those sessions.
Member IDs are blurred for privacy, and changing insurance may affect your payments (e.g., you may need to meet a new deductible).
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Update your insurance information
To edit your insurance information from your client portal:
Select the Account option from the left sidebar menu.
Select the My Coverage tab.
Select Edit next to your existing information.
Enter your new insurance carrier and member ID in the corresponding fields.
Select Verify coverage to ensure you are still in your provider's network. If you input an insurance plan that is not accepted by one of the providers associated with a future booked appointment, you will be asked to switch to cash or cancel your appointment(s) with that provider.
Select Save in the top right corner.
Your insurance information is now up to date and will apply to all future appointments.
Frequently asked questions
Why can't I see my member ID? Grow Therapy blurs Member IDs to protect your privacy. Only Grow Therapy and your insurance company can access your full Member ID; your providers and anyone else with portal access cannot view it. This helps prevent potential exposure of personal health information (PHI) and ensures a consistent, secure experience across the platform.
How does editing my insurance information affect my payments? When switching insurance or updating to a different plan, you may have to meet a new deductible to see lower costs kick in. If you are unsure how much your deductible is, contact your insurance provider directly.
For more on understanding mental health benefits, visit Does insurance cover therapy? on the Grow Therapy blog.