Grow's AI features are designed with your privacy in mind. Here's a breakdown of how your data is handled, who can access it, and what protections are in place.
Key Points
Your session audio recordings and transcripts are stored for up to 30 days; approved session insights and other themes generated from your session data are stored for up to 10 years as required by healthcare record retention laws.
Your data is not used to train external, third-party AI models.
AI summarization is optional and not required to use Grow Therapy.
You can request deletion of your personal data, though some data may be retained for legal, clinical, or security reasons.
General
What technology provider does Grow Therapy use for AI features? Grow Therapy uses various technology providers for AI features, including OpenAI and Anthropic.
Is Grow Therapy using my data to train external, third-party AI models? No, data and inputs are not used to train external, third-party AI models.
Can I delete my data? You can submit a data deletion request via this form. After receiving the request, Grow will delete personal data where possible, but some data must be retained for legal, security, and business purposes, such as data part of the medical record. Learn more about deleting your Grow Therapy account.
AI summarization and session data
What is session data?
Session audio: raw audio recordings of your sessions
Session transcripts: written records of your sessions produced from session audio
Data generated from session audio and transcripts, including:
Session insights: summaries reviewed and approved by your provider
Note suggestions: provider-facing feature for clinical documentation
How is session data stored?
Original audio recordings and raw transcripts: Stored for up to 30 days so your provider can review session insights and note suggestions.
Approved session insights, note suggestions, and other themes generated from your session data: Stored for up to 10 years as required by healthcare record retention laws. This information is used to personalize your experience with Grow and support the quality of care you receive.
Who may have access to session data?
Your Grow provider(s): to ensure the accuracy of session insights and notes
Grow’s internal teams and systems: to support treatment or operational purposes, such as quality assessment and service improvement, limited to staff with a role-based need
Trusted third-party service providers: to help Grow deliver services, under strict contractual protections
In all cases, access to session data is limited to what’s necessary. For more details on how Grow uses your information, see our Privacy Notice and Notice of Privacy Practices.
Is my personally identifiable information (PII) being retained by external vendors? No. Grow Therapy has zero-data-retention agreements in place with third-party processors for AI summarization features. These agreements prohibit external vendors from retaining or training on your session data.
Am I required to enable AI summarization? No. This feature is optional and not required. For more information on how it works, see:
Can my provider or I use another AI note-taking tool? No. Grow sets a high bar for security and data integrity to protect your personal data. We developed our own technology for AI summarization to ensure our security standards are met.
Between-session data access and storage
What data is stored from between-session actions? Grow stores a limited set of between-session data to support personalization and care continuity:
Session topics
Coach conversations
Completed resources
🌟 Note: This does not include any medical record data, approved session insights, or provider session notes. Those are stored and retained separately, in accordance with standard clinical documentation policies.
For more information about our data retention practices, see our Privacy Notice and Notice of Privacy Practices
Who may have access to between-session data?
Your provider: to support you effectively throughout therapy, such as by reviewing your coach interactions outside of private mode, shared session topics, or completed worksheets and exercises
Grow's internal teams and systems: to support quality assessment, service improvement, and treatment operations, limited to staff with a role-based need
Trusted third-party service providers: to help Grow deliver services, under strict contractual protections
For more details on how Grow uses your information, see our Privacy Notice and Notice of Privacy Practices.
Why does Grow store between-session data? Storing this data helps Grow:
Provide personalized support while you’re actively in care
Maintain continuity if care is paused and then restarted
Suggest relevant resources and conversation prompts based on prior activity
How long is between-session data stored?
Data is stored while you are in care and for 60 days after
In some cases, we may retain personal information or personal health information for longer periods of time, for example, where legal, tax, and accounting requirements set by government or industry authorities require us to do so.
What happens if I return to care after a break?
If you return within 60 days of pausing care, your between-session data will still be available, ensuring your experience picks up where it left off.
If you return after 60 days, your between-session data will no longer be available, but medical record data remains accessible.
Is between-session data part of the medical record? No. Between-session data is not automatically part of the formal medical record. Clinical documentation, such as approved session insights and provider session notes, remains separate and is retained in accordance with standard healthcare regulations. If your provider chooses to add details about your between-session activity to their notes, that information would become part of the medical record.