Grow AI Summarization is an optional feature that automatically generates a summary of your session, called a "session recap." This article answers common questions about how the feature works, what your consent controls, and what you can expect from your session summaries.
🌟 Note: Grow AI Summarization is entirely optional. You will only be asked to consent if your provider has enabled the feature, and you can update your preferences at any time.
Key Points
Session summarization is optional. You must consent before it's used in your sessions, and your provider must also opt in.
Your consent applies per provider, not across your full account.
You can update your consent preferences at any time in your Client Portal under Account > Forms.
You can pause summarization at any point during a session without changing your overall consent.
Session recaps are sent automatically after your session. You'll get a push notification and an email, and you can also view them from your Appointments dashboard.
Grow does not use your session data to train external AI models.
Frequently asked questions
Overview
Grow AI Summarization integrates with Grow Telehealth to automatically capture a brief summary of each session, called a "session recap." A recap includes the key topics and themes from your session, as well as any homework or next steps you and your provider discussed. It doesn't include clinical interpretation, diagnoses, or treatment recommendations beyond what you and your provider discussed.
Session recaps are generated and sent directly to you after your session ends. This feature is opt-in only, requires your explicit consent to activate, and is available only for individual telehealth sessions with clients 18 and older.
Why introduce AI into the Grow suite of tools? There are a few fundamental factors in the team's decision to introduce AI into the platform, including:
Keep moving forward: Note-taking shouldn't get in the way of good therapy. AI summarization lets your provider stay fully present in the session, so nothing important gets missed.
Always be on the same page: It can be hard to remember details and discussions from previous therapy sessions. Your session recap summarizes what you discussed with your provider and your next steps, so you can always stay in sync.
Stay in the driver's seat: Therapy is about you and your experience, and you have choices. In your portal settings, you can update your AI summarization consent or pause summarization during your session at any time.
Your sessions are secure and private: Your sessions are secure and private: What you talk about in your sessions is handled with the utmost care. Session recaps are encrypted and subject to Grow’s strict security standards. Additionally, external AI models that power AI summarization will not be trained based on your session data.
Consent
Is consenting to this feature mandatory to join sessions? No. You can use Grow Telehealth without this feature. Summarization will not be activated for your sessions unless you've provided consent.
Will I be asked for consent? You'll only see a consent option if your provider has enabled AI summarization. If they haven't opted in, no consent prompt will appear in your intake forms or during sessions.
How do I provide consent? When and how you're asked depends on when your provider enabled the feature:
If your provider enabled it before your intake forms: A consent option will appear in your intake forms. Select Yes to consent or No to opt out.
If your provider enabled it after your intake forms: A consent prompt will appear during your Grow Telehealth session or during a mental health check-in.
Does my consent apply to all of my providers? No. Consent is per provider. If you see more than one provider on Grow, you'll manage your consent for each provider separately.
Can I change my mind after submitting the intake forms? Yes, you can update your consent preferences in your Client Portal at any time. Changes will be applied to future sessions with that provider. To update your consent from your client portal:
Select Account from the sidebar navigation.
Choose the forms tab.
In the "Getting started" section, find the transcription consent for the relevant provider, then select Edit.
Change your consent.
Select Save to update your preferences.
⚠️ Having trouble submitting the consent form? If you see a "Failed to record selection" error when trying to save, try refreshing the page and resubmitting. If the error persists, contact our support team for help.
What happens if I withdraw my consent? If you change your consent to "No," summarization will stop for future sessions with that provider. Recaps from sessions where summarization was active are retained in your portal. For details on how long, see our AI Features Data & Privacy FAQs.
Can I pause summarization during a session without changing my consent? Yes. You can pause summarization at any point during a session by clicking the ⏸️ Pause icon in the Telehealth menubar. Summarization will stay paused until you or your provider chooses to resume it. Pausing does not change your overall consent setting; it only affects that moment in the session.
How can I tell if summarization is active during my session? When summarization is running, a 𓂃🖊 Transcribing indicator appears in the top left of the Telehealth room for both you and your provider.
⚠️ Important notes about sessions with minors: Sessions with minor clients do not automatically initiate AI transcription. Even if consent has been provided, your provider must confirm that a parent or guardian is present before summarization can begin. This applies to every session involving a minor, not just the first one.
Session recaps
Where can I find my session recap? After your session ends, you'll receive a push notification and an email. You can also view your recap anytime from your client portal.
Will every session get a recap? Not always. If a session includes certain sensitive content, Grow's system automatically holds back the recap for that session so it isn't sent. This doesn't affect recaps for your other sessions. Your provider can also choose not to enable session recaps for you at any time, based on their clinical judgment.
🌟 Note: Session recaps are only available to clients 18 and older.
To access a session recap from your client portal dashboard:
Select Appointments from the navigation menu.
Find the appointment you'd like to review.
Select the session recap link for that appointment.