🛠️ Feature Notice: The AI Summarization features are only available for therapist accounts, and we are working on ways to add them for prescribers. If you're a current user experiencing issues, please contact the support team. Thank you for helping us improve Grow Therapy!
Grow AI summarization and pre-fill notes seamlessly integrate into Grow Telehealth and your Grow provider portal to assist with recurring administrative work, such as session summaries and note-taking. This allows you to focus on client care. These features are optional and require client consent. Learn more below.
Frequently Asked Questions (FAQs)
Overview FAQs - Learn why Grow has added AI features to the platform.
Overview FAQs - Learn why Grow has added AI features to the platform.
Why introduce AI into the Grow suite of tools?
There are a few fundamental factors in the team's decision to introduce AI into the platform, including:
Deepen your client focus: Whether you are still figuring out your note-taking process or have a proven method, Grow understands your desire to be fully present with every client in every session. Grow's AI-enabled session summarization supports the necessary documentation, allowing you to focus on the moment.
Save time for what matters: Grow is committed to giving you best-in-class administrative tools — at no additional cost — all integrated into your provider portal. With Grow's AI-enabled session summaries, you can review your summaries quickly, use the extra time with another client, or give yourself the time back.
Choose how automation works for you: Owning your practice means you get to determine how you work. With AI-enabled notes generation and session insights, you can optimize your documentation process while remaining in control of how you review summaries, make edits, and submit your final notes.
Keep your sessions and documentation safe: You have an obligation to keep your client's data safe and secure, and so does Grow. Grow's platform and AI features are designed for HIPAA compliance. All AI-enabled session summaries and note suggestions are encrypted and subject to Grow's strict security standards, so you can be confident that your client's data is protected.
What types of providers have access to these features?
Therapists currently have access to these features, and we are exploring ways to introduce them to prescribers.
Consent FAQs- Learn how Grow obtains consent for this optional feature.
Consent FAQs- Learn how Grow obtains consent for this optional feature.
Is consenting to these features mandatory when using Grow Telehealth?
No, you can use Grow Telehealth without using these features.
Does my consent apply to all clients?
Yes, if you consent to use this feature, it will be used by all clients who also consent to use it.
Can I toggle consent per client?
No, you cannot toggle your consent per client today.
Can I toggle consent per session?
No, you cannot toggle your consent per session today.
Where can I manage my consent to these features?
To enable or disable these features, select your account name at the bottom left > Settings > Telehealth. A walkthrough is available below.
What should I tell my clients about how Grow uses AI?
Our AI-enabled summarization is a process that transcribes the audio from the therapy session to create clinical notes and session insights, as well as a post-session summary of what was discussed.
What can I say to my clients to encourage them to give their consent?
An example of language you may use to introduce AI-enabled summarization may include: “I’m using a secure AI tool to help summarize our session so I can stay more focused on you. The data from our session is encrypted and will be deleted after the summary is generated. I’ll review everything before adding anything to your medical record, and we can stop anytime if it doesn’t feel right.”
Additionally, you can provide this client resource, which reviews Grow AI from their perspective, including its benefits.
How does my client benefit from consenting to AI-enabled summarization?
With AI assisting you with your documentation, you can focus more on client care. Additionally, the session insights provide clients with a summary of the session and the next steps discussed, ensuring they feel informed and clear about these steps. Sharing this written summary with your clients encourages them to stay engaged in their care and facilitates discussion about progress, concerns, and any adjustments needed to care.
What if my clients are concerned about how their information is used?
In Grow sessions, data is encrypted and stored only for the duration necessary to generate session summaries. Grow maintains a high standard for security and data integrity, ensuring that security measures are met when utilizing AI-enabled summarization. No personal data is given to a third party or retained to train the AI-enabled summarization tool. As the provider, you will view what was captured and can edit any inaccuracies. You control how this information is used in the clinical notes and session insights. Read our Legal FAQ to learn more.
What happens if my client does not consent?
Grow will ask for client consent during a session. If your client doesn't consent, the AI summarization technology will not be used.
How does the consent request look on the client's end?
Clients are prompted to either provide or decline consent. If you choose to opt into AI Summarization, clients will be prompted for consent after they complete their intake form. Additionally, you can request consent during the session by following the steps outlined below.
During the session, they can pause transcription at any time to prevent the AI-enabled summarization technology from working.
Does a client need to provide consent on a per-session basis?
No, once a client consents, all their sessions with you will be automatically transcribed. However, either party can pause the transcription by clicking the Pause icon in the Telehealth menubar.
Can I change my consent mid-session?
No, changes in consent mid-session will only be applied to future sessions. You or the client can pause the summarization at any point by clicking the pause button. The individual who clicks pause must also choose to re-enable it.
Clients can visit their Client Portal after the session to remove their consent, ensuring that future appointments don’t use this technology. Preview the client experience below:
Session Summary FAQs - Learn how to use the session summaries feature.
Session Summary FAQs - Learn how to use the session summaries feature.
How can I tell if a session is being summarized?
When a session is actively being summarized, the 𓂃🖊 Transcribing indicator will appear in the top left of each party's Telehealth room. You can pause the transcription by clicking the Pause icon in the Telehealth menubar.
Can I use this for multi-participant therapy, like couples therapy?
This functionality is not available for multi-participant sessions.
What languages are available?
As of today, this feature is only available for sessions conducted in English.
Where can I see the transcript?
Currently, we do not surface the full transcript. However, we surface the AI summaries, which can be found in the documentation flow. After the summary is created, the transcript is deleted, and it is no longer accessible.
Where can I access the session insights?
The session insight is accessible through the notes documentation flow. You can view it while you're creating your progress and intake notes. Between sessions, you can access the session insights from the client's chart.
How long does it take for the AI to generate a summary?
For providers using AI-enabled documentation, generating a summary may take up to 30 minutes. Otherwise, you will be prompted to review your summary immediately following a session by selecting Complete Session in your Telehealth meeting room.
How do I edit a session insight?
Once you submit your note and choose to send it to your client, you can edit the session insight. You are prompted to approve the session insight before sending it to your client, as seen in the example below.
How do I share a session insight?
Once you submit your invoice, you can share the session insight with a client to show them your progress over time. Please note: Session Insights cannot be sent to clients under 18.
What do I tell my clients if they have questions about session insights?
We have created this product FAQ page for clients wanting more information.
Can I disable session insights?
If the AI-enabled summary technology is enabled in your settings, a session insight will automatically be generated. You don't have to use the insights or choose to send them to clients if you don't wish to.
What do I do if I get a bad/poor session insight?
After you submit your note, you can share this feedback directly with us on the platform or contact support via the provider portal to share additional feedback.
Will this session insight be sent without my review?
No, we do not send session insights to clients without explicit review and approval from providers.
What's included in the session insights?
The session insights include the provider's name and date of the appointment, a brief message, a summary of the established plan, a summary of the session's discussion, and helpful links to schedule a follow-up appointment if necessary.
How does this look on my client's end?
Clients receive an email and text message with a link to the session insights information in their secure client portal.
Can I send session insight to a different client email address?
No. You can only send the session insight to the email address on file.
Can I send a session insight to a minor client?
No. Session insights can not be sent to clients under 18.
Note Suggestion FAQs - Learn how to use the note suggestion feature.
Note Suggestion FAQs - Learn how to use the note suggestion feature.
What note types does this feature support?
This feature is currently available for Intake and Progress notes templates.
How do I use generated notes?
AI suggestions that are pre-filled based on the session transcript will be marked with a purple ✨ icon, as illustrated below. You may still modify each field as needed by editing or removing the information provided by the AI summary.
How can I use the note or the session summary/notes or vice versa?
Both are available to you during the notes process. You can choose whichever is most helpful to you. To view the generated summary during the note-taking process, select Session summary shortcut from the left navigation.
What do I do if the note generated is wrong, or if I have other concerns about it?
You can choose not to use anything generated that you consider wrong or do not want to use for other reasons. You can also provide us with this feedback directly on the platform so we can work to prevent this from happening again.
Why do I see an error for the AI-enabled summary?
The AI-enabled summary will display an error if the recorded session length is too short. This may occur due to disconnects, a participant pausing the transcription, or, in the unlikely event of an outage with our system.
How much of the generated note should I edit?
You can edit as much of the note as you need to ensure its accuracy and completeness.
Enable AI summarization
Adjust feature settings
To enable AI summarization for your sessions and streamline the note-taking process:
Log in to your Provider Portal and select your name in the bottom left.
Select Settings.
Under the "Appointments" header, select Telehealth.
Review the feature stipulations and adjust the toggle to "On." A pop-up confirmation message will appear indicating transcription will be available for future sessions.
Request consent
To request consent from your client:
🌟 TIP: To obtain consent, admit your client into your meeting room and select the transcribing pencil icon 𓂃🖊. This icon will only be visible in the menubar once they have joined the session.
Log in to your Telehealth meeting room and admit your client from the waiting room.
Select the Transcription icon in the Telehealth menu bar. A pop-up message indicates consent is being requested from your client.
Pause transcription
You can pause transcription at any time during the session by clicking the Pause icon in the Telehealth menubar. The transcription status will be displayed in the top left corner of your meeting room. Your client can also access the pause function from their side.
Clinical resources
For additional resources on integrating AI into your practice, the following are provided by Grow's Clinical team and are available for all Grow providers: