🛠️ Feature Notice: The AI Summarization features are only available to therapist accounts, and we are exploring ways to introduce them to prescribers. If you're a current user encountering issues, please contact support. Thank you for helping us improve Grow Therapy!
Grow AI seamlessly integrates into Grow Telehealth and your Grow provider portal to assist with recurring administrative work, such as session summaries and note-taking. This allows you to focus on client care. These features are optional and require client consent. Learn more below.
Frequently Asked Questions
Overview - learn why Grow has added AI features to the platform.
Overview - learn why Grow has added AI features to the platform.
Why introduce AI into the Grow suite of tools? There are a few fundamental factors in the team's decision to introduce AI into the platform, including:
Deepen your client focus: Whether you are still figuring out your note-taking process or have a proven method, Grow understands your desire to be fully present with every client in every session. Grow's AI-enabled session summarization supports the necessary documentation, allowing you to focus on the moment.
Save time for what matters: Grow is committed to giving you best-in-class administrative tools — at no additional cost — all integrated into your provider portal. With Grow's AI-enabled session summaries, you can review your summaries quickly, use the extra time with another client, or give yourself the time back.
Choose how automation works for you: Owning your practice means you get to determine how you work. With AI-enabled notes generation and session insights, you can optimize your documentation process while remaining in control of how you review summaries, make edits, and submit your final notes.
Keep your sessions and documentation safe: You have an obligation to keep your client's data safe and secure, and so does Grow. Grow's platform and AI features are designed for HIPAA compliance. All AI-enabled session summaries and note suggestions are encrypted and subject to Grow's strict security standards, so you can be confident that your client's data is protected.
What providers have access to these features? Therapists currently have access to these features, and we are exploring ways to introduce them to prescribers.
Consent - learn how consent works.
Consent - learn how consent works.
Is consenting to these features mandatory when using Grow Telehealth?
No, you can use Grow Telehealth without using these features.
Does my consent apply to all clients?
Yes, if you consent to use this feature, it will be used by all clients who also consent to use it.
Can I toggle consent per client?
No, you cannot toggle your consent per client today.
Can I toggle consent per session?
No, you cannot toggle your consent per session today.
Where can I manage my consent to these features?
To enable or disable these features, select your account name at the bottom left > Edit Profile > Telehealth. A walkthrough is available below.
What should I tell my clients about how Grow uses AI?
Our AI-enabled summarization is a process in which the audio during the therapy session is transcribed to create clinical notes and session insights, a post-session summary of what was discussed.
What can I say to my clients to encourage consent?
An example of language you may use to introduce AI-enabled summarization may include: “I’m using a secure AI tool to help summarize our session so I can stay more focused on you. The data from our session is encrypted and will be deleted after the summary is generated. I’ll review everything before adding anything to your medical record, and we can stop anytime if it doesn’t feel right.”
Additionally, you can provide this client resource that reviews Grow AI from their perspective, including benefits.
How does my client benefit from consenting to AI-enabled summarization?
With AI assisting you with your documentation, you can focus more on client care. Additionally, the session insights give clients a summary of the session and the next steps you discussed, which ensures they feel informed and clear on next steps. Sharing this written summary with your clients encourages them to stay engaged in their care and facilitates discussion about progress, concerns, and any adjustments needed to care.
What if my clients are concerned about how their information is used?
In Grow sessions, data is encrypted and stored only for the duration of the time necessary for generating session summaries. Grow holds a high bar for security and data integrity and ensures that security measures are met when using AI-enabled summarization. No personal data is given to a third party or retained to train the AI-enabled summarization tool. You, as the provider, will view what was captured and can edit any inaccuracies. You control how this information is used in the clinical notes and session insights. Read our Legal FAQ to learn more.
What happens if my client does not consent?
Grow will ask for client consent during a session. If your client doesn't consent, the AI summarization technology will not be used.
How does the consent request look on the client's end?
Clients are prompted to provide or not provide consent. During the session, they can pause transcription anytime to prevent the AI-enabled summarization technology from working.
Does a client have to consent per session?
No, once a client consents, all their sessions with you will be automatically transcribed. However, either party can pause the transcription by clicking the Pause icon in the Telehealth menubar.
Can I change my consent mid-session?
No, changes in consent mid-session will only be applied to future sessions. You or the client can pause the summarization at any point by clicking the pause button. The individual who clicks pause must also choose to re-enable it.
Clients can also go to their Client Portal after the session to remove their consent, ensuring that future appointments don’t use this technology. Preview the client experience below:
Session summaries - learn how to use the session summaries feature.
Session summaries - learn how to use the session summaries feature.
How can I tell if a session is being summarized?
When a session is actively being summarized, the 𓂃🖊 Transcribing indicator will appear in the top left of each party's Telehealth room. You can pause the transcription by clicking the Pause icon in the Telehealth menubar.
Can I use this for multi-participants, like couples therapy?
This functionality is not available for multi-participant sessions.
What languages are available?
As of today, this feature is only available for sessions conducted in English.
Where can I see the transcript?
At this time, we do not surface the full transcript. However, we surface the AI summaries, which you can find in the documentation flow. After the summary is created, the transcript is deleted, and there is no way to access it.
Where can I access the session insights?
The session insight is accessible through the notes documentation flow. You can view it while you're creating a progress note. Between sessions, you can access the session insights from the client chart.
How long does it take for the AI to generate a summary?
For providers using AI-enabled documentation, generating a summary may take up to 30 minutes. Otherwise, you will be prompted to review your summary immediately following a session by selecting Complete Session in your Telehealth meeting room.
How do I edit a session insight?
Once you submit your note and choose to send it to your client, you can edit the session insight.
How do I share a session insight?
Once you submit your invoice, you can share the session insight with a client to show them your progress over time.
What do I tell my clients if they have questions about session summaries?
We have created this product FAQ page for clients wanting more information.
Can I turn off the session insights?
If the AI-enabled summary technology is enabled in your settings, a session insight will automatically be generated. You don't have to use the insights or choose to send them to clients if you don't wish to.
What do I do if I get a bad/poor session insight?
After you submit your note, you can share this feedback directly with us on the platform or contact support via the provider portal to share additional feedback.
Will this session insight be sent without my review?
No, we do not send the after-visit summaries to clients without explicit review and approval from providers.
What's included in the session insights?
The session insights include the provider's name and date of the appointment, a brief message, a summary of the established plan, a summary of the session's discussion, and helpful links to schedule a follow-up appointment if necessary.
How does this look on my client's end?
Clients receive an email and text message linking to the after-visit summary information in their secure client portal.
Can I send an after-visit summary to a different client email address?
No. You can only send the after-visit summary to the email address on file.
Note suggestions - learn how to use the note suggestions feature.
Note suggestions - learn how to use the note suggestions feature.
What note types do we support?
This feature is currently available for Intake and Progress notes templates.
How do I use generated notes?
AI suggestions that are pre-filled based on the session transcript will be marked with a purple ✨ icon, as illustrated below. You may still modify each field as needed by editing or removing the information provided by the AI summary.
How can I use the note or the session summary/notes or vice versa?
Both are available to you during the notes process. You can choose whichever is most helpful to you. To view the generated summary during the note-taking process, select View session summary shortcut at the top of the note.
What do I do if the note generated is wrong, or if I have other concerns about it?
You can choose not to use anything generated that you consider wrong or do not want to use for other reasons. You can also provide us with this feedback directly on the platform so we can work to prevent this from happening again.
Why do I see an error for the AI-enabled summary?
The AI-enabled summary will display an error if the recorded session length is too short. This may occur due to disconnects, a participant pausing the transcription, or, in the unlikely event of an outage with our system.
How much of the generated note should I edit?
You can edit as much of the note as you need to ensure its accuracy and completeness.
Enable AI summarization
Adjust feature settings
To enable AI summarization for your sessions and streamline the note-taking process:
Log in to your Provider Portal and select your name in the bottom left.
Select Edit Profile.
Under the "Appointments" header, select Telehealth.
Review the feature stipulations and adjust the toggle to "On." A pop-up confirmation message will appear indicating transcription will be available for future sessions.
Request consent
To request consent from your client:
🌟 TIP: To obtain consent, admit your client into your meeting room and select the transcribing pencil icon 𓂃🖊. This icon will only be visible in the menubar once they have joined the session.
Log in to your Telehealth meeting room and admit your client from the waiting room.
Select the Transcription icon in the Telehealth menu bar. A pop-up message indicates consent is being requested from your client.
Pause transcription
You can pause transcription at any time during the session by clicking the Pause icon in the Telehealth menubar. The transcription status will be displayed in the top left corner of your meeting room. Your client can also access the pause function from their side.
