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Provider Community | FAQ

Learn what the community is, how to access it, and how to resolve common issues.

🔊 The Grow Community has a new home. As of Monday, Oct. 26, you'll access the Community directly from your provider portal using your existing portal login. The previous Community closed on Oct. 23.

Preview of the Grow Community home page

What is the Grow Provider Community?


The Provider Community is dedicated to connecting and supporting Grow Therapy's growing network of providers. It aims to remove the isolation that often comes with starting and running a private practice by connecting you with your peers. Use the Community to:

  • 🙌 Ask questions to peers

  • 📚 Find resources on growing your practice

  • 👫 Meet like-minded providers in private practice

  • 🎓 Attend events and earn CEs


Who can join the Grow Community?


Providers who are fully onboarded with Grow and have their provider portal set up can join. You don't need to be accepting new clients.


How do I access the Grow Community?


The Community uses single sign-on (SSO), so you can access it directly from your provider portal with your existing portal login. There's no separate username or password to remember.

  1. Log in to your provider portal.

  2. Select Community in the left-hand menu. The Community opens in a new tab.

After you set up your account the first time, selecting Community takes you straight to the Community home page.

Preview of the Provider Portal homepage with a highlighted link to the Community in the left side navigation

Your first time logging in

  1. Log in to your provider portal and select Community in the left-hand menu.

  2. On the "Join the Community" page, select Login via your Provider Portal here.

  3. On the "Claim your account" screen, your name, profile picture, license type, and primary licensed state are prefilled from your Grow provider portal information. Add your bio, location, and month of birth to finish your profile.

  4. Select any groups you belong to and the event topics you're interested in.

  5. Agree to the Code of Conduct and Privacy Policy.

  6. Select Continue to go to the Community home page.

📌 NOTE: To update the name or profile picture displayed in the Community, update this information in your provider portal.

💡TIP: Prefer a direct link? After you've set up your account, you can also go to community.growtherapy.com. When prompted, enter your provider portal email and password.


What carried over from the previous Grow Community?


  • Posts and comments from Jan. 1, 2025, onward carried over.

  • Groups: you were re-added to the groups you previously joined. Some, but not all, niche groups were brought over.

  • Bios didn't transfer. Add yours from Edit profile.

  • Direct messages didn't carry over.

The previous Community is no longer available, and a mobile app isn't available at this time.


How do I get started in the Grow Community?


The Welcome Checklist is a short, self-paced course that walks you through everything you need to get set up and feel at home in the Community. It covers your first steps, from filling out your profile and introducing yourself to finding the groups most relevant to your practice.

The course has six lessons, including:

  • Welcome to Your Community Homepage: what's on your homepage and how it's personalized to you

  • Grow: announcements and partners

  • Connect: discussions, events, and groups

  • Learn: CEs, courses, resources, and the Video Library

  • Help: search and tech questions

To take the course:

  1. Open the Welcome Checklist. You can also find it under Learn → Courses.

  2. Select Enroll.

  3. Work through the lessons at your own pace. To pick up where you left off, select your profile picture, then My courses.

Once you're set up, introduce yourself in the Community. If you ever feel lost or have questions, message one of the Community Admins.

💡TIP: Complete your profile first. You'll need a finished profile before you can comment on posts.


How do I update my Grow Community profile?


To update your Community profile and settings:

  1. Log in to the Community.

  2. In the top-right, select your profile photo.

  3. Select Edit profile.

  4. After making your updates, select Save.

Grow Community profile menu options


Edit profile: Edit the basic information in your profile, including your license type, primary license state, location, and bio. You can also select any groups you belong to, event topics you're interested in, and your birth month.

My groups: View all groups you're a member of, including state groups and special interest groups.

My schedule: View any upcoming events you've registered for.

My courses: View any courses you've enrolled in.

My contributions: View the points you've earned by contributing to the Community through posts, comments, registering for and attending events, joining groups, and more.

Contribution rules: This option shows how you can earn points in the community through activities such as posting, commenting, and more.

Settings: Manage your email notifications and privacy settings, including deleting your account.


How do I post in the Grow Community?


  • Log in to the Community.

  • Select Connect, then select Discussions.

Preview of the Community navigations for navigating to discussion boards
  • Select the discussion board and sub-board that fit your topic.

Preview of the discussion groups page in the Grow Community
  • Select Create a post, then choose whether your post is a question or a discussion.

Creating a post in the Grow Community
  • Add a title and your post content, which can include text, images, and attachments. Select any relevant topics and confirm your post is going to the correct board.

Creating a post in the Grow Community

How do I manage my Grow Community notifications?


  1. Log in to the Community.

  2. In the top-right, select your profile photo.

  3. Select Settings.

  4. Under Email Preferences, choose which Community emails you'd like to receive, such as new messages, event reminders, and replies to your posts.

  5. After making the desired update(s), select Save Changes, then close the menu. The Community team suggests keeping email notifications on for Care Coordination Referrals and any niche spaces you'd like to keep current on.

📌 NOTE: These settings only control Community emails. To manage notifications from your provider portal, see Manage your Grow notifications.


How do I update my Grow Community email address?


Because your Community login is tied to your provider portal login, you can't update your Community email address separately. To change your portal login email, contact the Provider Support team via the Help Widget in your portal. Once it's updated, your Community email will update as well.


How do I watch or save posts in the Grow Community?


What is the watch feature? Watching lets you save posts you'd like to reference later, such as posts about new Grow features, credentialing timelines, or helpful clinical insight.

How do I watch a post? Select Watch next to the reaction options on the post.

Preview of a post from a Community manager

Where can I find my watched posts? In Discussions, find the "Me" section on the right-hand side of the screen and select Watching & Following. You'll also get an email anytime someone comments on a post you're watching.

Preview of the Me section in the Grow Community that accesses saved posts

How do I leave a Grow Community group?


  • Go to the group you'd like to leave.

  • Select the three-dot menu (...) next to the group name.

  • Select Leave group.

Preview of a niche group and how to leave
  • When asked to confirm, select Leave. To stay in the group, select Cancel.


How do I deactivate my Grow Community account?


  1. Log in to the Community.

  2. In the top-right, select your profile photo.

  3. Select Settings.

  4. Select Privacy on the left-hand side.

  5. Select Request Deletion.

Preview of the Privacy settings in the Grow Community that allows you to delete your account

📌 NOTE: This only deletes your Community account. It doesn't affect your Grow Therapy provider portal or your work with Grow.


Additional questions


For how-tos on RSVPing for events, joining groups, and sending messages, select Help in the Community's top menu or work through the Welcome Checklist. For any other Community questions, email the Community team at community@growtherapy.com.

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