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Provider Community | FAQ
Provider Community | FAQ

Learn what the community is, how to access it, and how to resolve common issues.

Updated over a week ago

What is the Community?


The Provider Community is all about connecting and supporting Grow Therapy's growing network of providers. It aims to remove the isolation that often accompanies starting and running a private practice by connecting you with your peers. The community spaces are full of support, advice, and resources others have found helpful. Use the collective support of the Community to:

  • πŸ™Œ Ask questions to peers

  • πŸ“š Seek resources on growing your practice

  • πŸ‘« Meet like-minded individuals also in private practice

Community Banner

How do I access the Community?


The Community is invite-only. As a provider, you will receive an invitation email once your credentialing process has begun. Once you've received your invitation, consider doing the following:

  1. Bookmark the Community and download the iOS or Android apps to ensure you can quickly access this growing Community on all your devices.

  2. Create your community profile. Add your professional photo, write a bio explaining your niche and who you work with, and share your location and license type.

  3. Introduce yourself here. The Community members are excited to learn more about you and help you when possible.

  4. Engage with the Community by posting, commenting, and liking. If you ever feel lost or have questions, contact one of the Community Admins by messenger.


How do I update my information?


To update your community information and settings:

  • Log into the Community.

  • In the top-right, select your initials or profile photo.

  • Select the option you'd like to update in the pop-up menu that appears. The available options are outlined in more detail below.

  • After making the desired update(s), select Save Changes.

Access Community Settings

Available information and settings options

View Profile: This option allows you to review your profile, including your name, photo, headline, bio, and specialties. It also displays the spaces you belong to and all previous posts or comments you've made.

Edit Profile: This option lets you quickly edit your profile, including your name, photo, headline, bio, timezone, licenses, connected social accounts, specialties, etc.

​Notifications: This option allows you to change your notification settings concerning posts, comments, and other activities in the Community.

Authentication: This is where you can update your email address and password. This section is also where you can permanently deactivate your account.


How do I post in the Community?


To post in the Community:

  • Log into the Community.

  • Select the New Post option in the top-right. If it's not available, make sure you're on the Community homepage by selecting the Home option in the sidebar.

Create a New Post
  • Provide the content of the post, including a title (optional), cover photo (optional), and body content, which can include text, images, polls, etc. Not all spaces, such as "Introduce Yourself," will allow the same or all elements.

  • Select the desired space you'd like to post to using the dropdown menu next to the publish button, and then select Publish to share the post.

Add Post Content and Publish

How do I manage my notifications?


To manage your Community notifications:

  • Log into the Community.

  • In the top-right, select your name/photo.

  • Select the Notifications option from the dropdown menu.

  • After making the desired update(s), select Save Changes and X out the pop-up menu. The Community Team suggests keeping email notifications on for Client referrals, the Resources portal, Events, Client advice, and Getting clients.

Manage Your Notifications

How do I update my email address?


To change the email address associated with your Community profile:

  • Log into the Community.

  • In the top-right, select your name/photo.

  • Select the Authentication option from the dropdown menu.

  • After making the desired update(s), select Save Changes and X out the pop-up menu. You'll now manage your account and receive new notifications via the email address that you provided.

Update Your Email Address

How do I use the bookmark feature?


What is the bookmark feature? - This feature allows you to save important posts that you might want to reference in the future. Posts discussing new features on the Grow platform, credentialing timelines, or helpful clinical insight can all be stored in one convenient location.
​
​How do I bookmark a post? - Did you find a post that you’d like to save for later? Use the bookmark button in the upper right-hand corner of the post to add it to your bookmarks.

Bookmark a Post


​Where can I find my bookmarks?- In the upper right-hand side of your screen, you’ll see four icons - the one furthest to the right (beside your photo) will be where you can find all your bookmarked posts.

Review Bookmarks

How do I manage my direct message settings?


To turn direct messages on or off:

  • Log into the Community.

  • In the top-right, select your name/photo.

  • Select the Edit Profile option from the dropdown menu.

  • Scroll to the Permissions section, toggle the Prevent members from messaging me option on or off, and Save Changes.

Direct Message Settings

How do I leave a space or channel?


To leave a Community space or channel:

  • Navigate to the desired space.

  • Select the space's name at the top of the page.

  • Select the Leave Space option from the dropdown menu to remove yourself.


How do I deactivate my account?


To deactivate your Community account:

  • Log into the Community.

  • In the top-right, select your name/photo.

  • Select the Authentication option from the dropdown menu.

  • Locate and select the Deactivate My Account button.

Deactivate Account Option

Additional Questions


If you have additional questions about using the Community, check out the expanded selection of Community-specific resources in this Community space.

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