If you require interpreter services for a session with a Grow provider, you can request them at no additional cost. Grow partners with Cyracom to offer access to 35+ languages via telehealth, including certified American Sign Language (ASL) interpreters.
Key Points
Interpreter services are available at no cost through our partner, Cyracom. Services include 35+ languages and certified ASL interpreters.
Kaiser Permanente Northern California clients must use KP NorCal’s interpreter services instead of Cyracom.
Request an interpreter at least 48 hours before your appointment by contacting your provider so they can prepare the necessary resources.
About Cyracom
Cyracom offers Telehealth interpretation in over 35 languages, including Spanish and American Sign Language (ASL), as well as phone interpretation in over 300 languages. Please see the instructions below on how to connect to a qualified interpreter.
Requesting services
📍Kaiser Permanente Northern California clients
Kaiser Permanente Northern California (KP NorCal) clients must use KP NorCal interpreter services instead of Cyracom.
📍All other Grow Therapy clients
Please contact your provider at least 48 hours before a scheduled appointment to request interpreter services. This ensures your provider is aware of the need and can prepare for your session with the appropriate resources.
Finding providers by language
The More Filters option in the Grow Marketplace allows you to search for Grow providers with specific language specialties. This option appears after running your initial search based on your state, insurance, and need(s).
