Grow Therapy offers interpreter services so language doesn't stand in the way of getting the care you need. Through our partner, Propio ONE (formerly Cyracom), most clients can access interpretation at no cost, including on-demand American Sign Language (ASL) and more than 300 spoken languages by phone or video. If you're a Kaiser Permanente Northern California (KP NorCal) client, your interpreter services are handled directly through Kaiser.

If your insurance is through KP NorCal, your interpreter services are handled through Kaiser, not Propio ONE.

When you book with a KP NorCal provider, you can check a box during the booking process to indicate you need an interpreter. This alerts your provider right away that you require this service. If you've already booked or miss this option during checkout, simply let your provider know directly that you need an interpreter and specify the language or service, such as ASL.

Your provider will then set up the interpretation through KP NorCal's interpreter services program. You don't need to take any additional steps; your provider handles everything on their end.

Contact your provider through the client portal to request an interpreter. Let them know you need one and specify the language or service, such as ASL.

Most interpreter requests connect on demand, so you generally don't need advance notice; your provider can request an interpreter during your session itself. If you'd prefer to guarantee availability for a specific appointment, your provider can also schedule it at least 24 hours in advance.

Your provider will set up the interpretation on their end through Propio ONE. You don't need to take any additional steps before the session. During your telehealth appointment, your provider may share their screen so you can see the interpreter, or they may connect the interpreter directly to the call.

Propio ONE offers interpretation in over 300 languages, including Spanish and on-demand ASL, for phone and video sessions.

If you'd prefer a provider who speaks your language directly, the More Filters option in the Grow Marketplace lets you search by language specialty. This filter appears after you run your initial search by state, insurance, and need.

How do I request an interpreter for my session? Contact your provider through the client portal and let them know you need an interpreter, including the language or service (such as ASL). Most requests connect on demand during your session.

Do I need to schedule an interpreter in advance? No. Most requests, including ASL, connect on demand. If you'd like to guarantee availability for a specific appointment, your provider can request one at least 24 hours ahead of time.

Is there a cost for interpreter services? No. Interpreter services through Propio ONE are available at no cost to you. If your insurance is through Kaiser Permanente Northern California, your services are provided through Kaiser at no additional cost.

What happens during my session with an interpreter? Your provider manages the interpreter connection through Propio ONE. During the session, they may share their screen so you can see the interpreter, or connect the interpreter to the call. You don't need to set anything up ahead of time.

What if I'm a Kaiser Permanente Northern California client? If you're a KP NorCal client, you can check a box during your booking to indicate you need an interpreter, which alerts your provider right away. If you've already booked or miss this option, simply let your provider know you need an interpreter and specify the language or service, such as ASL. Your provider will set up the interpretation through KP NorCal's interpreter services program; you don't need to contact Kaiser directly.

Can I find a provider who already speaks my language? Yes. Use the More Filters option in the Grow Marketplace to search for providers with specific language specialties. This filter appears after you search by state, insurance, and need.