Grow Therapy offers interpreter services so language doesn't stand in the way of getting the care you need. Through our partner Cyracom, most clients can access interpretation at no cost, including over 35 languages for video sessions and more than 300 languages by phone. If you're a Kaiser Permanente Northern California (KP NorCal) client, your interpreter services are handled directly through Kaiser.
Key Points
Interpreter services are available at no cost through our partner, Cyracom. Services include 35+ languages and certified American Sign Language (ASL) interpreters.
Contact your provider at least 48 hours before your appointment to request an interpreter. This gives them time to prepare.
Kaiser Permanente Northern California (KP NorCal) clients must use KP NorCal's interpreter services instead of Cyracom.
You can also search for providers who speak your language directly in the Grow Marketplace.
Requesting an interpreter
Kaiser Permanente Northern California clients
If your insurance is through KP NorCal, your interpreter services are handled through Kaiser, not Cyracom. Contact KP NorCal directly to request interpreter support for your session. If you're unsure who to contact, reach out to the member services number on the back of your insurance card.
All other Grow Therapy clients
Contact your provider through the client portal at least 48 hours before your scheduled appointment. Let them know you need an interpreter and specify the language or service (such as ASL).
Your provider will set up the interpretation through Cyracom on their end—you don't need to take any additional steps before the session. During your telehealth appointment, your provider may share their screen so you can see the interpreter, or they may connect the interpreter directly to the call.
🌟 Note: If you're past the 48-hour window or need same-day support, reach out to your provider as soon as possible. While advance notice is strongly preferred, your provider may still be able to assist depending on availability.
About Cyracom
Cyracom offers Telehealth interpretation in over 35 languages, including Spanish and ASL. Phone interpretation is also available in more than 300 languages.
Finding providers by language
If you'd prefer a provider who speaks your language directly, the More Filters option in the Grow Marketplace lets you search by language specialty. This filter appears after you run your initial search by state, insurance, and need.
Frequently asked questions
How do I request an interpreter for my session? Contact your provider through the client portal at least 48 hours before your appointment. Let them know you need an interpreter and which language or service (such as ASL) you require. Your provider will handle the rest.
Is there a cost for interpreter services? No. Interpreter services through Cyracom are available at no cost to you. If your insurance is through Kaiser Permanente Northern California, your services are provided through Kaiser at no additional cost.
What happens during my session with an interpreter? Your provider manages the interpreter connection through Cyracom. During the session, they may share their screen so you can see the interpreter, or connect the interpreter to the call. You don't need to set anything up ahead of time.
What if I'm a Kaiser Permanente Northern California client? KP NorCal clients use Kaiser's interpreter services instead of Cyracom. Reach out to KP NorCal directly by calling the member services number on the back of your insurance card to request an interpreter.
Can I find a provider who already speaks my language? Yes. Use the More Filters option in the Grow Marketplace to search for providers with specific language specialties. This filter appears after you search by state, insurance, and need.