Grow Therapy offers interpreter services so language doesn't stand in the way of getting the care you need. Through our partner, Propio (formerly Cyracom), most clients can access interpretation at no cost, including on-demand American Sign Language (ASL) and more than 300 spoken languages by phone or video. If you're a Kaiser Permanente Northern California (KP NorCal) client, your interpreter services are handled directly through Kaiser.
Key Points
Interpreter services are available at no cost through our partner, Propio, including on-demand American Sign Language (ASL) and 300+ spoken languages.
Most requests, including ASL, connect on demand during your session. You don't need to schedule in advance.
If you'd like to guarantee an interpreter's availability for a specific date and time, your provider can request one at least 24 hours ahead.
Kaiser Permanente Northern California (KP NorCal) clients must use KP NorCal's interpreter services instead of Propio.
You can also search for providers who speak your language directly in the Grow Marketplace.
Requesting an interpreter
Kaiser Permanente Northern California clients
If your insurance is through KP NorCal, your interpreter services are handled through Kaiser, not Propio. Contact KP NorCal directly to request interpreter support for your session. If you're unsure who to contact, reach out to the member services number on the back of your insurance card.
All other Grow Therapy clients
Contact your provider through the client portal to request an interpreter. Let them know you need one and specify the language or service, such as ASL.
Most interpreter requests connect on demand, so you generally don't need advance notice; your provider can request an interpreter during your session itself. If you'd prefer to guarantee availability for a specific appointment, your provider can also schedule it at least 24 hours in advance.
Your provider will set up the interpretation on their end through Propio. You don't need to take any additional steps before the session. During your telehealth appointment, your provider may share their screen so you can see the interpreter, or they may connect the interpreter directly to the call.
About Propio
Propio offers interpretation in over 300 languages, including Spanish and on-demand ASL, for phone and video sessions.
Finding providers by language
If you'd prefer a provider who speaks your language directly, the More Filters option in the Grow Marketplace lets you search by language specialty. This filter appears after you run your initial search by state, insurance, and need.
Frequently asked questions
How do I request an interpreter for my session? Contact your provider through the client portal and let them know you need an interpreter, including the language or service (such as ASL). Most requests connect on demand during your session.
Do I need to schedule an interpreter in advance? No. Most requests, including ASL, connect on demand. If you'd like to guarantee availability for a specific appointment, your provider can request one at least 24 hours ahead of time.
Is there a cost for interpreter services? No. Interpreter services through Propio are available at no cost to you. If your insurance is through Kaiser Permanente Northern California, your services are provided through Kaiser at no additional cost.
What happens during my session with an interpreter? Your provider manages the interpreter connection through Propio. During the session, they may share their screen so you can see the interpreter, or connect the interpreter to the call. You don't need to set anything up ahead of time.
What if I'm a Kaiser Permanente Northern California client? KP NorCal clients use Kaiser's interpreter services instead of Propio. Reach out to KP NorCal directly by calling the member services number on the back of your insurance card to request an interpreter.
Can I find a provider who already speaks my language? Yes. Use the More Filters option in the Grow Marketplace to search for providers with specific language specialties. This filter appears after you search by state, insurance, and need.