If you need an interpreter to communicate effectively with your provider, Grow Therapy can help arrange one. Through our partner, Cyracom, interpreter services are available at no cost for most clients, with some exceptions based on your insurance plan.

If your insurance is through KP NorCal, your interpreter services are handled through Kaiser—not Cyracom. Contact KP NorCal directly to request interpreter support for your session. If you're unsure who to contact, reach out to the member services number on the back of your insurance card.

Please contact your provider at least 48 hours before your scheduled appointment to request interpreter services. This gives your provider the time they need to arrange the right resources for your session.

Your provider will set up the interpreter connection through Cyracom on their end—you don't need to take any additional steps before the session. During your telehealth appointment, your provider may share their screen so you can see the interpreter, or they may add the interpreter to the call directly.

Cyracom offers Telehealth interpretation in over 35 languages, including Spanish and ASL. Phone interpretation is also available in more than 300 languages.

If you'd prefer a provider who speaks your language directly, the More Filters option in the Grow Marketplace lets you search by language specialty. This filter appears after you run your initial search by state, insurance, and need.

How do I request an interpreter for my session? Contact your provider through the client portal at least 48 hours before your appointment. Let them know you need an interpreter and which language or service (such as ASL) you require. Your provider will handle the rest.

Is there a cost for interpreter services? No. Interpreter services through Cyracom are available at no cost to you. If your insurance is through Kaiser Permanente Northern California, your services are provided through Kaiser at no additional cost.

What happens during my session with an interpreter? Your provider manages the interpreter connection through Cyracom. During the session, they may share their screen so you can see the interpreter, or connect the interpreter to the call. You don't need to set anything up ahead of time.

What if I'm a Kaiser Permanente Northern California client? KP NorCal clients use Kaiser's interpreter services instead of Cyracom. Reach out to KP NorCal directly by calling the member services number on the back of your insurance card to request an interpreter.

Can I find a provider who already speaks my language? Yes. Use the More Filters option in the Grow Marketplace to search for providers with specific language specialties. This filter appears after you search by state, insurance, and need.