If you're seeing a provider through Grow Therapy associated with the Evernorth Behavioral Care Group (EBCG), your billing experience may differ from the standard Grow Therapy experience. This article explains how billing works, who to contact with questions, and what this partnership means for you.
Key Points
Grow Therapy partners with EBCG to manage insurance billing and payments for certain providers and their appointments.
Grow Therapy manages care (finding providers, booking, reminders, etc.), while EBCG manages billing, including claims and out-of-pocket charges.
All providers booked through Grow Therapy are part of Grow’s provider network, even if billing is handled by EBCG.
Cost estimates shown during booking are preliminary; Evernorth Behavioral Care Group provides the final out-of-pocket cost via email.
Billing questions should be directed to EBCG, while scheduling, provider, and technical questions should be handled by Grow Therapy.
Frequently asked questions
Partnership overview
What is the Grow Therapy and Evernorth Behavioral Care Group partnership? Grow Therapy partners with Evernorth Behavioral Care Group to process claims and payments for certain appointments. As part of this partnership:
Grow helps you find, book, and manage care with your provider.
Evernorth Behavioral Care Group manages insurance billing and charges any applicable out-of-pocket costs for completed sessions, including late cancellation or no-show fees.
Is my provider part of Grow’s network? Yes. All providers you book through Grow Therapy are part of Grow’s provider network. If you see more than one provider on Grow, it's possible that sessions with one provider are billed by Grow Therapy, while sessions with another are billed by Evernorth Behavioral Care Group. Billing details are clearly labeled in your client portal under Account → Billing Information.
Charging practices
How does charging work? For certain eligible appointments, Grow Therapy partners with Evernorth Behavioral Care Group to process insurance claims and charge fees.
If you receive email notifications from Evernorth Behavioral Care Group about billing, these emails are legitimate and part of your care experience.
What are Evernorth Behavioral Care Group's responsibilities? Evernorth Behavioral Care Group will:
Share your final out-of-pocket cost estimate via email.
Bill you for copays, coinsurance, deductibles, or fees, including late cancellation or no-show fees.
Send billing-related emails and payment communications.
What are Grow Therapy's responsibilities? Grow will:
Clearly indicate when billing is managed by Evernorth Behavioral Care Group.
Continue to support scheduling, appointment reminders, and care coordination.
Cost of care
Where can I find cost estimates? During booking, Grow Therapy may display an estimated cost range based on your insurance plan. These estimates are intended to help with planning. Evernorth Behavioral Care Group will follow up by email with your finalized out-of-pocket cost estimate.
Additional Support
Who should I contact with questions?
For Billing: Evernorth Behavioral Care Group (EBCG) clients with questions related to billing, including insurance claims, copays, coinsurance amounts, deductibles, no-show fees, payment methods, and statements/invoices, should contact Evernorth Behavioral Care Group at (415) 941-4109 or ebcg-billing@findoctave.com.
For All Other Questions: Evernorth Behavioral Care Group (EBCG) clients who need assistance finding a new provider or managing their existing sessions, including booking, rescheduling, or canceling appointments, should connect with the Grow Therapy Team by phone at (646) 776-2022. For all other issues, including technical issues with the Grow Therapy platform, please contact support via your client portal.