If your preferred provider doesn't accept your insurance, you may be able to pay out of pocket for sessions. If your insurance is accepted by your provider, however, the platform won't allow you to remove it. Clients with active, in-network coverage are required to use their benefits for eligible services.
Key Points
Clients with active, accepted insurance coverage are required to use their benefits for eligible services.
If you see the message "Your insurance plan can't be removed right now," your current insurance is active and in-network with your provider. You can add a new plan in the My Coverage tab, but active insurance cannot be removed.
If your provider doesn't accept your insurance, you can self-pay and request a superbill for possible reimbursement from your insurer.
To self-pay, remove your insurance information under Account → My Coverage in your client portal.
Switching to self-pay won't affect appointments already scheduled. Future sessions will be billed at your provider's self-pay rate.
If you'd like to find an in-network provider, use the insurance filter in the provider marketplace or request a rematch.
Using self-pay for out-of-network providers
Clients with active, accepted insurance coverage are required to use their benefits for eligible services. If you choose to see a provider who is out of network or does not accept your insurance, you may opt to self-pay for sessions, meaning you'll be responsible for covering the cost privately.
Grow Therapy will not bill your insurance for these visits; however, you may request a superbill to potentially seek reimbursement from your insurer directly. For answers to common questions about superbills, refer to this guide.
🌟 Note: To confirm whether your provider is in-network or update your insurance information, visit Update your insurance information. If your provider is out of network and you'd like to explore in-network options, apply the appropriate insurance filter in the provider marketplace or request a rematch from our team.
Frequently asked questions
Will switching to cash pay affect my upcoming appointments? Switching to self-pay won't cancel or reschedule any existing appointments. Future sessions will be billed at your provider's self-pay rate rather than through your insurance.
How do I find out my provider's self-pay rate? Your provider's self-pay rate is visible in the Find a Provider tool. You can also contact our Client Billing Support Team if you have questions about your specific rate.
Can I re-add my insurance after switching to cash pay? Yes, you can add your insurance back at any time by returning to Account → My Coverage and entering your coverage details.
Can I request a superbill for reimbursement if I self-pay? Yes, you can request a superbill from your provider to submit to your insurer for possible reimbursement. Visit the Superbill FAQ for details on how to request one and what to expect.
What if I have more questions about my billing? Contact our Client Billing Support Team through your client portal for help.