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Pre-session reflections | Grow Telehealth

Learn how pre-session reflections can help you and your clients identify the topics to prioritize during sessions.

Updated over a week ago

Grow Therapy’s pre-session reflections feature enables clients to focus on topics they want to reflect on after the session, between sessions, and on the day of the session. These features support clients in achieving their goals while allowing providers to arrive at sessions with deeper context and clarity about client needs.


Preview the client experience


⚠️ Feature note: Pre-session reflections are not available to minor clients.

Clients are sent their first set of reflections post-intake appointment. Once clients start the session topics experience, they use prompts and journaling afterwards to focus on what’s top of mind.

Pre-session reflection prompt preview, client side

Clients can fully control the topics they share and review past topics, enabling them to monitor their previous concerns and actively engage in their care.

Selecting topics to share with a provider

Provider portal experience


Providers can preview a list of upcoming appointments and action items for the day on their Dashboard under the "upcoming today" section. Selecting an appointment from this section populates a menu of client information, session topics, and the client's measures and forms.

Upcoming today section of the provider portal

Topics for today's session preview in the provider portal

In-session experience


The Grow Telehealth meeting room allows both the provider and the client to view topics that the client has shared.

Provider experience

Providers can view the topics shared by accessing the client information card from the Telehealth navigation bar and selecting the Overview tab.

Preview pre-session reflections, provider Telehealth room


Client experience

Clients are prompted to review or modify their discussion topics while they’re in the Grow Telehealth waiting room.


Frequently Asked Questions (FAQS)


Will I see the client's topics starting with the first appointment?

No. Clients are not sent pre-session reflections until they have completed their first intake appointment.

How are clients prompted to complete these reflections?

Clients receive email notifications as well as text messages when enabled.


How often are clients receiving reminders to complete their reflections?

Clients will get reminders to finish their reflections 5 days before an appointment and again 24 hours before if they are not completed.


Do my clients have to use this feature?

No. This feature is entirely optional. Clients can learn more here.


Can I turn this feature off for my clients?

No. This feature cannot be toggled on or off.

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