As a provider, there may be instances when you wish to take notes during sessions on client details that aren't essential for the clinical record. These notes may include details about the client, such as their pet's name or a new therapeutic technique you'd like to try in the next session. Clients often feel a stronger sense of the therapeutic alliance when providers remember personal details about their lives. Learn more about how to take these notes using digital sticky notes below.
Key Takeaways
Digital sticky notes are accessible to all providers using Grow Telehealth.
Notes taken with the digital sticky notes feature are not submitted to insurance and do not initiate an invoice.
View and edit digital sticky notes in between sessions in the client's file.
What are digital sticky notes?
Keeping track of both clinical and non-clinical notes can often be a fragmented experience for providers. Digital sticky notes offer a solution by allowing providers to take notes during a session that are not included in the clinical documentation, all within the same window. This feature helps providers maintain their focus on the client without having to shift their attention elsewhere.
Examples of non-clinical notes may include:
Names, ages, or roles of the people in the client's life
Reminders for discussion topics in future sessions
Ideas for future interventions or techniques
Access the feature
To access the digital sticky notes feature, admit your client into a Grow Telehealth session. Then, click the sticky note icon in the telehealth menubar to get started. Your notes are saved automatically.
Frequently Asked Questions (FAQs)
Are these sticky notes considered psychotherapy notes?
No. Sticky notes are not psychotherapy notes. They are brief notes meant for later recall that you take during a session, much like physical sticky notes.
Where can I view or edit the notes between sessions?
To edit a non-clinical note between sessions:
Select Clients from the sidebar navigation. Search and select the client's name to bring up their chart.
Ensure the Overview tab is selected beneath the client's name.
Locate the note in the "Client information" section and select Edit. Make any necessary updates and select Save.
Can clients see my notes?
No. These notes are not included in clinical documentation or after-visit summaries. They are stored in the provider portal only.